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Novotel Queenstown Lakeside

Photo gallery for Novotel Queenstown Lakeside

Exterior
Front of property
Room, 1 King Bed, Lakeside | View from room
Breakfast and dinner served
Interior

Overview of Novotel Queenstown Lakeside

Novotel Queenstown Lakeside

4.0 star property
Mountain hotel in Queenstown City Centre with restaurant and bar/lounge
8.6 out of 10 Fabulous
8.6/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Internet access
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
Corner of Earl and Marine Parade, Queenstown, 9348
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Fitness centre
  • Valet parking
  • Spa tub
  • 24-hour room service
  • In-room childcare
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Queenstown City Centre
  • Lake Wakatipu - 1 min drive
  • Skyline Gondola - 2 min drive
  • Coronet Peak Ski Area - 16 min drive
  • The Remarkables Ski Area - 24 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Cookie Time - 3 min walk
  • Starbucks - 4 min walk
  • Pig and Whistle Pub - 4 min walk
  • Yonder - 2 min walk
  • Vudu Cafe & Larder - 3 min walk
Map

About this property

Novotel Queenstown Lakeside

A great choice for a stay in Queenstown, Novotel Queenstown Lakeside is only 4.9 mi (7.8 km) from the airport. Guests can visit the fitness centre for a workout or grab a bite to eat at Elements, which serves breakfast and dinner. Other highlights at this upmarket hotel include a bar/lounge, a hot tub and a garden. Fellow travellers love the breakfast and central location.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site valet parking (NZD 28 per night; includes in/out privileges)
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Off-site parking within 164 ft (NZD 23 per night); discounts available

Other information

  • Designated smoking area (fines apply)
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Fitness centre
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 21-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired Internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Elements – This restaurant serves breakfast and dinner. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per night

Optional extras

  • WiFi is available in guest rooms for NZD 10 per night (rates may vary)
  • Wired Internet access is available in guest rooms for NZD 10 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately NZD 34 for adults and NZD 15 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Valet parking costs NZD 28 per night with in/out privileges
  • Parking is available nearby and costs NZD 23 per night (164 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Does Novotel Queenstown Lakeside offer free cancellation for a full refund?
Yes, Novotel Queenstown Lakeside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Queenstown Lakeside?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel Queenstown Lakeside?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Queenstown Lakeside?
Yes. Valet parking costs NZD 28 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Novotel Queenstown Lakeside?
You can check in from 2 PM - 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Novotel Queenstown Lakeside?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (4-min walk) and SKYCITY Wharf Casino (6-min walk) are both nearby.
What is there to do at Novotel Queenstown Lakeside and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and snowmobiling, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Relax in the hot tub or enjoy the use of other amenities, which include a fitness centre and a picnic area. Novotel Queenstown Lakeside also has a garden.
Are there restaurants at or near Novotel Queenstown Lakeside?
Yes, there's an on-site restaurant, Elements.
Does Novotel Queenstown Lakeside have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Novotel Queenstown Lakeside like?
Novotel Queenstown Lakeside is located near Queenstown Beach in Queenstown City Centre, a short 1-minute walk from Lake Wakatipu and 3 minutes' walk from Queenstown Mall. The local area is popular with nature enthusiasts and our guests say that it is very walkable.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Great location but need to upgrade bath/shower
The location and staff were amazing! But the shower/bath floor was discoloured and gross.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shelly, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Grant, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very good but...
I am glad they has been able to provide a room for a day for my family before the booked date and we didn't have to move to another room. The front of house and valet service staff were very friendly and helpful. The room service staff have been keeping our room tidy. However, when I picked up one of the towels after shower was a little bit wet in the folded middle layer. I understand it was a last minute booking and we had to wait for 30mins to get room cleaned. However, a wet bath towel is the last thing I would ever want to see. I know it could be some unreasonable doubt but I couldn't help but wonder if it was from last guest? Or was it dropped on a wet floor? The tissue paper box was left open without refill on the table for our last night. These are the 2 main problems we had during our stay. My family runs a few high end hotels overseas and this is not a motel but a 4 star hotel, hence being picky. I would rate it 7.5/10 for the stay.
Leo, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Don, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eliot, 3-night trip
Verified Hotels.com guest review

6/10 Good

Tired and overpriced but convenient location
Friendly staff Great location Hotel rooms are very tired Rooms clean on surface but dust in corners and no real deep cleans msg apparent. Overpriced for what it is
R M, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walkable
Beautiful location
Dean, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Loved that I was able to connect my Netflix to the tv.
Katherine, 3-night trip
Verified Expedia guest review