18 June 2023
We stayed at Colombia hotel in June. We were off to a good start with Mohammed, the hotel owner collecting us from Cairo train station and driving us a short 5 minutes journey to the hotel. Mohammed said that as it was a very short trip, it shouldn’t cost much and he wouldn’t overcharge us. But he did. He charged us 300 EGP for what should have been a 30 EGP journey. Here are the things we experienced during our stay: 1. There was another surprise charge of 350 EGP just to check-in 2 hours earlier, even though the room was ready! More money being squeezed from us. 2. We booked the twin room (2 beds), but were only given one bed. The receptionist’s attitude was unapologetic and incredibly dismissive. Despite the confusing messaging on the website, she refused to help or rectify the situation. Throughout our stay, her attitude was the WORST, fixed with a condescending smile. Why does it say “or” if twin and double mean the same thing? Even despite all this, we were very polite and put it down to a language barrier. 3. We were given only ONE towel between us. We asked for extra towels but they were stained and dirty. Even the mattress protector was filthy. 4. Wi-Fi is spotty. 5. Housekeeping is NOT included. We had to ask the receptionist on our penultimate day to clean the room. Terrible system. 6. Breakfast is NOT included. We didn’t even bother to ask about this. Too many bad experiences at this hotel. Do NOT stay here.
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