Oh boy. Where do I begin? I'm so disappointed in this hotel. I booked this hotel for my Mother for only 2 nights. We paid $1200 CAD dollars. The pick up was good, however, arriving at the hotel, they didn't have my booking on their system. I had to Whatsapp my mom the details of her booking to "PROVE" she'd paid.
When breakfast came - which we paid for the FULL BREAKFAST option, my mom requested for her food to be brought to her room since she wasn't feeling great to go downstairs and dine in the main area. She was told upon bringing her food upstairs that it cost 45 US dollars to bring her food up - a hospitality service fee. Who pays 45 dollars for someone to wheel in a tray from the kitchen downstairs to upstairs? Absolutely insane.
When they brought the food, there was pork! My mom specifically stated that she CAN NOT eat pork. However, on BOTH days she was staying there, the breakfast was the same. Imagine paying 48 dollars/day for breakfast to be given basic cereal.
My mom spoke to the manager on her first night, and he apologized and reassured her that the next day would be better. Clearly, that was a joke. The next day, the SAME bad service was given, pork in her breakfast and the receptionist was RUDE and told her she wouldn’t be allowed to LEAVE the property until she paid the 45 bucks! The hotel itself's cleanliness is POOR! Dust on the TV/Mirrors, wine stains on the furniture, the shower doesn’t work properly and the sink clogs. DO NOT RECOMMEND! 0/10