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Holiday Inn Hamburg, an IHG Hotel

Photo gallery for Holiday Inn Hamburg, an IHG Hotel

Meeting facility
Exterior
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine
Exterior

Overview of Holiday Inn Hamburg, an IHG Hotel

Holiday Inn Hamburg, an IHG Hotel

4.0 star property
Riverfront hotel with restaurant, near Miniatur Wunderland
7.6 out of 10 Good
7.6/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • 24/7 front desk
Map
Billwerder Neuer Deich 14, Hamburg, HH, 20539
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 17 meeting rooms
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • ATM/banking services
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Hamburg-Mitte
  • Miniatur Wunderland - 44 min walk
  • Hamburg City Hall - 6 min drive
  • Elbe Philharmonic Hall - 7 min drive
  • St. Michaelis Church - 7 min drive
  • St. Pauli Piers - 8 min drive
  • Hamburg Messe and Congress - 8 min drive
  • Reeperbahn - 8 min drive
  • Fish Market - 10 min drive
  • Hagenbeck Zoo - 14 min drive
  • Volksparkstadion - 17 min drive

Getting around

  • Hamburg Airport (HAM) - 28 min drive
  • Hasselbrook Station - 7 min drive
  • Elbbrücken Station - 9 min walk
  • HafenCity Universität Hamburg Station - 28 min walk
  • Rothenburgsort S-Bahn - 16 min walk
  • Hammerbrook S-Bahn - 19 min walk
  • HafenCity Universität Station - 27 min walk

Restaurants

  • Maya Kaffeerösterei - 18 min walk
  • McDonald's - 13 min walk
  • Entenwerder1 - 12 min walk
  • Restaurant Elbgarten - 1 min walk
  • Veddeler Fischgaststätte - 18 min walk
Map

About this property

Holiday Inn Hamburg, an IHG Hotel

At Holiday Inn Hamburg, an IHG Hotel, you'll be within a 10-minute drive of Miniatur Wunderland and Reeperbahn. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Elbgarten, which serves international cuisine and is open for breakfast, lunch and dinner. This upmarket hotel is also within a short drive of Hagenbeck Zoo. Fellow travellers like the convenient parking and helpful staff.

Languages

English, French, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 385 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (EUR 22 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • 17 meeting rooms
  • Computer station
  • Conference centre (8923 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • 90-cm flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Office
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Elbgarten – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Windfang – This bar serves dinner and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 20 for adults and EUR 0 to 20 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Covered self-parking costs EUR 22 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

Policies

Guests can rest easy knowing that there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg

Frequently asked questions

Does Holiday Inn Hamburg, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Hamburg, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Hamburg, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Holiday Inn Hamburg, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Hamburg, an IHG Hotel?
Yes. Self-parking costs EUR 22 per day. Parking spaces may be limited.
What are the check-in and check-out times at Holiday Inn Hamburg, an IHG Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Holiday Inn Hamburg, an IHG Hotel?
No, this hotel doesn't have a casino, but Casino Esplanade (6-min drive) is nearby.
Are there restaurants at or near Holiday Inn Hamburg, an IHG Hotel?
Yes, Elbgarten offers international cuisine.
What's the area around Holiday Inn Hamburg, an IHG Hotel like?
Holiday Inn Hamburg, an IHG Hotel is located by the river in Hamburg-Mitte, a short 9-minute walk from Elbbrücken Station.

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.3/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

6/10 Good

Klaus, 1-night trip
Verified Hotels.com guest review

6/10 Good

too expensive for a broken mattress
The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Olga, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Mohammed, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great IHG Hotel
Great hotel, friendly staff, underground paid parking on site, several excellent restaurants down the street...
Stephen C, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Lourdes, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location was perfect. Area was quiet with a habor view with access to restaurants, public transportation and walking trails.
Sharon, 11-night trip
Verified Expedia guest review

8/10 Very good

Randy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Oleksandra, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The staff was very pleasant and helpful I felt the room could have been cleaned better on the days I was there the breakfast buffet had a wide variety and tasty
Michelle, 9-night trip
Verified Expedia guest review