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Crowne Plaza Santo Domingo, an IHG Hotel

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Meeting facility
Exterior
Exterior
Premium Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains
Café

Overview of Crowne Plaza Santo Domingo, an IHG Hotel

Crowne Plaza Santo Domingo, an IHG Hotel

4.0 star property
Luxury hotel with casino, near Malecon
8.6 out of 10 Fabulous
8.6/10 Fabulous

1,003 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Ave. George Washington 218, Santo Domingo, Distrito Nacional, 10208
Main amenities
  • Daily housekeeping
  • Near the beach
  • Casino
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Gascue
  • Malecon - 1 min walk
  • Sambil Santo Domingo - 4 min drive
  • Agora Mall - 7 min drive
  • Blue Mall - 7 min drive
  • Megacentro Mall - 9 min drive
  • Assembly Hall of Jehovah's Witnesses - 9 min drive

Getting around

  • Santo Domingo (SDQ-Las Americas Intl.) - 34 min drive
  • Santo Domingo (JBQ-La Isabela Intl.) - 35 min drive
  • Joaquin Balaguer Station - 24 min walk
  • Casandra Damiron Station - 30 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Villar Hermanos - 5 min walk
  • Terraza Napolitano - 7 min walk
  • Restaurante Manolo - 8 min walk
  • El Leñazo - 12 min walk
  • New Jersey Drink Liquor Store - 7 min walk
Map

About this property

Crowne Plaza Santo Domingo, an IHG Hotel

Placing you 0.1 mi (0.1 km) from Malecon and 4.5 mi (7.2 km) from Blue Mall, Crowne Plaza Santo Domingo, an IHG Hotel offers an airport shuttle (available 24 hours) for USD 45 per vehicle. You can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, body scrubs or aromatherapy. Other highlights at this luxurious hotel include a casino, an outdoor pool and a poolside bar. Fellow travellers love the pool and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

What to do

  • Tennis
  • Shopping
  • Beach nearby

Working away

  • 24-hour business centre
  • 13 meeting rooms
  • Conference space (33001 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Casino
  • Spa services
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

Level 1 – On-site bar. Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Airport shuttle service is offered for an extra charge of USD 45 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 7 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Hotel Santo Domingo
Crowne Plaza Santo Domingo
Santo Domingo Crowne Plaza
Intercontinental Santo Domingo
Santo Domingo Intercontinental
Crowne Plaza Santo Domingo Hotel
Crowne Plaza Santo Domingo
Crowne Plaza Santo Domingo, an IHG Hotel Hotel
Crowne Plaza Santo Domingo, an IHG Hotel Santo Domingo
Crowne Plaza Santo Domingo, an IHG Hotel Hotel Santo Domingo

Frequently asked questions

Does Crowne Plaza Santo Domingo, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Santo Domingo, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Santo Domingo, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Santo Domingo, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 7 PM.
Are pets allowed at Crowne Plaza Santo Domingo, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Crowne Plaza Santo Domingo, an IHG Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Crowne Plaza Santo Domingo, an IHG Hotel?
Yes, an airport shuttle is available. The charge is USD 45 per vehicle one-way.
What are the check-in and check-out times at Crowne Plaza Santo Domingo, an IHG Hotel?
You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Crowne Plaza Santo Domingo, an IHG Hotel?
Yes, there's a casino.
What is there to do at Crowne Plaza Santo Domingo, an IHG Hotel and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Crowne Plaza Santo Domingo, an IHG Hotel also has a casino and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Crowne Plaza Santo Domingo, an IHG Hotel?
Yes, there's an on-site restaurant, Level 1.
What's the area around Crowne Plaza Santo Domingo, an IHG Hotel like?
Crowne Plaza Santo Domingo, an IHG Hotel is in Gascue, a short 1-minute walk from Malecon and 14 minutes' walk from Guibia Beach. Travellers love the hotel's prime location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Fiordaliza, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Beatrice, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Starlynn, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

ABRAHAM, 4-night trip
Verified Expedia guest review

10/10 Exceptional

KARLA, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Property was good, service was awesome all employees were truly committed to making our stay special. Nicole and Ammy in the front desk, Jose during breakfast and every single one had smile, a nice comment and a helpful hand. I would highlight Jose and the restaurant staff. They make you feel part and demonstrate the best values of RD
Gamaliel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

My review
I LOVE this hotel my favorite in Santo Domingo
Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 4-night trip
Verified Orbitz guest review

2/10 Poor

Have to change rooms because both locks on the door was broken.
John, 2-night trip
Verified Expedia guest review

2/10 Poor

No have hot water and they charged $200.00 without which I had already paid with the room
Verified Expedia guest review