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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
No 73 Jalan Raja Chulan, Kuala Lumpur, 50200, Malaysia

Luxury hotel with 2 restaurants, near Jalan Alor
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • it has great amenities and all within walking distance. The staff service wasn’t great as…Dec 22, 2019
  • Near pavilion and raja Chuan lrt Station. Easy access to area of interest.Dec 18, 2019

Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

More Info: 6823 2342

from S$53
  • Deluxe Room
  • Club Room
  • Club Suite
  • Deluxe Room (Twin Tower View)

What’s around Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

Landmarks

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk
  • Berjaya Times Square - 14 min walk
  • Petronas Twin Towers - 17 min walk
  • Jalan Alor - 9 min walk
  • Central Market - 25 min walk
  • Petaling Street Market - 24 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 51 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 36 min drive
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Raja Chulan Station - 3 min walk
  • Bukit Bintang Station - 7 min walk
  • Bukit Nanas Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 11:00 PM to 6:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 11:00 PM to 6:00 AM *

Parking

  • Free self parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 15
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Bali-Bali Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge - Onsite coffee shop. Open daily.

Hotel Istana Kuala Lumpur City Center - Kuala Lumpur’s small print

Also known as

  • Hotel Istana
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 7:00 AM to 8:30 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests under 16 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Valet parking costs MYR 25 per day

    Rollaway beds are available for MYR 120 per night

    Full breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

    Airport shuttle service is offered for an extra charge of MYR 200 per vehicle. Maximum occupancy 3

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

    • Does Hotel Istana Kuala Lumpur City Center offer free cancellation for a full refund?
      Yes, Hotel Istana Kuala Lumpur City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Hotel Istana Kuala Lumpur City Center?
      Yes, there's free self parking.
    • Is there a pool at Hotel Istana Kuala Lumpur City Center?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:30 PM.
    • Are pets allowed at Hotel Istana Kuala Lumpur City Center?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Istana Kuala Lumpur City Center?
      You can check in from 3:00 PM to noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Hotel Istana Kuala Lumpur City Center?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Hotel Istana Kuala Lumpur City Center?
      Yes, an airport shuttle is available from 11:00 PM to 6:00 AM on request. The charge is MYR 200 per vehicle.
    • What is there to do near Hotel Istana Kuala Lumpur City Center?
      Recommended spots to visit include Jalan Alor (9-min walk) and Pavilion Kuala Lumpur (9-min walk), along with Kuala Lumpur Tower (13-min walk) and Berjaya Times Square (14-min walk).

    Recent reviews

    Very good 8.0 From 546 reviews

    Fair 4.0
    Disappointed
    The floor tiles at the shower area are mouldy. Shower mixer is spoiled, not able to adjust the temperature, the water is very hot. Gym room, treadmill rusting.
    sg1 night business trip
    Good 6.0
    Old. More like 3 star
    Hotel is old and not very clean
    sg5 night business trip
    Good 6.0
    some good. Some can be better.
    it was quite convenient. Staff should recommend the sheltered walkway to Twin Tower rather than walking on the roads where traffic is not at all safe. Towels should be changed. Very old and tired towels. Thoughtful to have provided the welcome drink especially on hot days and hazy days. Breakfast can be better. Few selections.
    Soon, sg3 night romance trip
    Very good 8.0
    convenient location, large room
    convenient location, large room
    sg2 night business trip
    Exceptional 10.0
    Location is good. Near to convenient store and walking distance to popular shopping mall. Breakfast buffet have a lot of variety but was over crowded by guest. Building are old and need refurbishment.
    Zhang, sg2 night romance trip
    Very good 8.0
    Ok
    Mohamad, sg1 night romance trip
    Very good 8.0
    Children pool is not safety & friendly
    Overall are good except the Children pool wasn’t well maintained and water is dirty and tiles are old and hence some sharp edge has appeared, my boy’s toe was scratched and bleeding by the floor tiles in the pool. Then we stop swimming next day morning.
    Sin yee, sg2 night family trip
    Very good 8.0
    Hotel Istana
    The Istana is a good hotel in a perfect location. The staff was terrific, and very helpful whenever I needed them. The lobby lounge is elegant and comfortable; the pool area is a nice place to relax. The hotel sports bar looks great but was completely empty during both nights of my stay (Friday and Saturday nights). Since you can easily walk to a great number of bars and restaurants from this hotel, I suppose everyone (including me) simply goes out. Anyway, all the common or public areas of the hotel are really quite good and I suppose it is this that gives the hotel its 5 Star rating. My room, and my floor in general, were definitely not 5 star - more like 3+, which is about what I expected for the price. My room was comfortable enough, but very basic, a little tired and the bathroom fixtures, drainage and overall form/fit were 3 star max. Good value for the money, and perhaps the higher floors are more elegant, but if you are expecting a Park Royal or similar experience, you may be disappointed. I liked the Istana in general and would stay again for the money.
    Thomas, sg2 night trip
    Good 6.0
    Needs renovations
    Room is spacious. However, the wallpaper and some parts of room and toilet have molded. In need of renovation. Location is good if you don't drive else you will be stuck in traffic jams.
    Margaret, sg2 night romance trip
    Exceptional 10.0
    Excellent service
    Kerine, sg1 night romance trip

    Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

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