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Holiday Inn Downtown - Mercy Area, an IHG Hotel

3-star hotel with indoor pool, near Wells Fargo Arena

  • Free WiFi and free parking
From
S$143

Image gallery

  • Pool
  • Pool
  • Living Area
  • Bathroom
  • Pool
Pool. Image 1 of 112.
1 / 112Pool
8.2.Very good.
  • Very nice evening help. Room very nice. Missed having breakfast open.

    Apr 5, 2021

  • Horrible experience. Paid $125 per night and had no complimentary breakfast. Lounge and…

    Mar 31, 2021

See all 466 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -

Guests rated location

Convenient
Easy parking
Safe
Walkable
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 251 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center

For families

  • Rollaway/extra beds (free)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In Downtown Des Moines
  • Wells Fargo Arena - 9 min walk
  • Iowa Events Center - 10 min walk
  • Des Moines Civic Center - 18 min walk
  • Hoyt Sherman Place - 23 min walk
  • Drake University - 39 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed with Sofa bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Suite, 1 Bedroom, Non Smoking, Jetted Tub
  • Room, 1 Twin Bed, Accessible, Non Smoking (Mobility)
  • Room, 1 Twin Bed, Accessible, Non Smoking (Roll-In Shower)

Location

  • In Downtown Des Moines
  • Wells Fargo Arena - 9 min walk
  • Iowa Events Center - 10 min walk

What’s around

Landmarks

  • In Downtown Des Moines
  • Wells Fargo Arena - 9 min walk
  • Iowa Events Center - 10 min walk
  • Des Moines Civic Center - 18 min walk
  • Hoyt Sherman Place - 23 min walk
  • Drake University - 39 min walk
  • Iowa State Fairgrounds - 5.9 mi / 9.4 km
  • Blank Park Zoo - 6.2 mi / 10.1 km
  • Adventureland - 10.9 mi / 17.5 km
  • Prairie Meadows Racetrack and Casino - 11.1 mi / 17.9 km
  • Jordan Creek Town Center - 11.5 mi / 18.5 km

Getting around

  • Des Moines International Airport (DSM) - 14 min drive

At a glance

Hotel size

  • This hotel has 251 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Fitness facilities

Working away

  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 9000
  • Conference space size (meters) - 836

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Small print

Also known as

  • Holiday Inn Downtown Mercy Area
  • Downtown Mercy Area, An Ihg
  • Holiday Inn Downtown Mercy Area
  • Holiday Inn Downtown - Mercy Area, an IHG Hotel Hotel
  • Holiday Inn Downtown - Mercy Area, an IHG Hotel Des Moines
  • Holiday Inn Downtown - Mercy Area, an IHG Hotel Hotel Des Moines
  • Holiday Inn Mercy
  • Holiday Inn Mercy Hotel
  • Holiday Inn Mercy Hotel Downtown Area
  • Holiday Inn Downtown Mercy Area Hotel Des Moines
  • Holiday Inn Downtown Mercy Area Hotel
  • Holiday Inn Downtown Mercy Area Des Moines

Optional extras

Buffet breakfast is offered for an extra charge of USD 10.95 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Holiday Inn Downtown - Mercy Area, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and contactless check-out are available.
  • Yes, Genevieve Restaurant offers American cuisine. Nearby restaurants include Buzzard Billy's (12-min walk) and 801 Chophouse (15-min walk).
  • No, this hotel doesn't have a casino, but Prairie Meadows Racetrack and Casino (15-min drive) is nearby.
  • Holiday Inn Downtown - Mercy Area, an IHG Hotel has an indoor pool and a fitness center.
8.2.Very good.
  • 8.0.Very good

    Recent stay

    Hotel was clean, in good condition, and service was fine. Hotel is located right off the expressway and has a nearby fire department that often runs. If sirens blaring doesn't wake you up at night, you may not mind. The beds were very soft/squishy. We prefer a firmer mattress. Otherwise, was conveniently located.

    Jeri, 2 night family trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything was good, room was clean, nice view and so on; the only thing was that they did not have breakfast available the lady at the front desk gave us two breakfast sandwiches but nothing else.

    1 night family trip, Dec 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    quiet

    I was a little disappointed i had requested a room with 2 beds and the front desk person even asked.me if i had any special requests and i said yes we needed 2 beds. When we arrived at the room it had only 1 bed so we called the front desk and my son went and exchanged the keys for a room with 2 beds. The room was very clean bed was comfortable and was very quiet.

    Laura, 1 night trip with friends, Dec 11, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Not a great experience!

    I have stayed here many times and this time was not good. Staff=not friendly to the point of rude. Large hand print on our mirror when we entered our room. Our other family members were given a room already occupied by someone else.

    Paula, 1 night family trip, Oct 31, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    It sucks that the bar and restaurant are closed due to covid?

    David, 1 night trip, Oct 3, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location

    The rooms definitely need upgrading. The bed was a little worn. Good pillows. Gteat location.

    Kelly, 3 night family trip, Sep 25, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    No coffee or breakfast due to covid? I have stayed at hotels that at least had breakfast to go bags for breakfast with fruit and pastries.

    Dawn, 1 night family trip, Sep 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Single night stay

    Great stay. Taking off one star as microwave was missing and we had to request it. Very helpful front desk.

    Ashish, 1 night trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Trouble at check in desk with room payment with pay pal

    Mark, 1 night business trip, Aug 30, 2020

    Verified Travelocity guest review

  • 8.0.Very good

    Ask for services.

    Its a nice hotel. Amenities are limited due to Covid. They should be more upfront about what is amenities are available. Coffee is available in the lobby, you just have to ask. A GrabnGo breakfast is available, you just have to ask. Etc.

    CHRITOPHER, 1 night family trip, Aug 16, 2020

    Verified Hotels.com guest review

See all 466 reviews