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Holiday Inn Downtown - Mercy Area, an IHG Hotel
3-star hotel with indoor pool, near Wells Fargo Arena
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
FromS$159S$143
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
Image gallery
8.2.Very good.466 verified Hotels.com guest reviews
Very nice evening help. Room very nice. Missed having breakfast open.
Apr 5, 2021
Horrible experience. Paid $125 per night and had no complimentary breakfast. Lounge and…
Mar 31, 2021
Official standards
This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 24 hours Gap period enforced between guest stays -
Guests rated location
Convenient91 positive mentions
Easy parking84 positive mentions
Safe57 positive mentions
Walkable56 positive mentions
Quiet49 positive mentions
- Free WiFi
- Free parking
- Pool
- Non-smoking
- Gym
- Air Conditioning
Property highlights
Main amenities
- 251 smoke-free guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool
- Breakfast available
- Fitness center
For families
- Rollaway/extra beds (free)
- Microwave
- Refrigerator
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
What’s around
- In Downtown Des Moines
- Wells Fargo Arena - 9 min walk
- Iowa Events Center - 10 min walk
- Des Moines Civic Center - 18 min walk
- Hoyt Sherman Place - 23 min walk
- Drake University - 39 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Standard Room
- Room, 2 Double Beds, Non Smoking
- Room, 1 King Bed, Non Smoking
- Room, 1 King Bed with Sofa bed, Non Smoking
- Room, 2 Queen Beds, Non Smoking
- Suite, 1 Bedroom, Non Smoking, Jetted Tub
- Room, 1 Twin Bed, Accessible, Non Smoking (Mobility)
- Room, 1 Twin Bed, Accessible, Non Smoking (Roll-In Shower)
Location
- In Downtown Des Moines
- Wells Fargo Arena - 9 min walk
- Iowa Events Center - 10 min walk
What’s around
Landmarks
- In Downtown Des Moines
- Wells Fargo Arena - 9 min walk
- Iowa Events Center - 10 min walk
- Des Moines Civic Center - 18 min walk
- Hoyt Sherman Place - 23 min walk
- Drake University - 39 min walk
- Iowa State Fairgrounds - 5.9 mi / 9.4 km
- Blank Park Zoo - 6.2 mi / 10.1 km
- Adventureland - 10.9 mi / 17.5 km
- Prairie Meadows Racetrack and Casino - 11.1 mi / 17.9 km
- Jordan Creek Town Center - 11.5 mi / 18.5 km
Getting around
- Des Moines International Airport (DSM) - 14 min drive
At a glance
Hotel size
- This hotel has 251 rooms
- This hotel is arranged over 10 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is 11 AM
- Express check-in
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free onsite self parking
- Free onsite RV/bus/truck parking
- Wheelchair-accessible parking on site
Other information
- Smoke-free property
In the hotel
Food and drink
- Buffet breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- Room service (during limited hours)
- Coffee/tea in a common area
Things to do
- Indoor pool
- Fitness facilities
Working away
- 24-hour business center
- Number of meeting rooms - 4
- Conference space
- Conference space size (feet) - 9000
- Conference space size (meters) - 836
Services
- 24-hour front desk
- Dry cleaning/laundry service
- Laundry facilities
- Free newspapers in lobby
- Luggage storage
- Porter/bellhop
Facilities
- Number of buildings/towers - 1
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Terrace
Accessibility
- Braille or raised signage
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
- Assistive listening devices available
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Premium bedding
- Pillowtop mattress
Freshen up
- Private bathroom
- Designer toiletries
- Hair dryer
Be entertained
- LCD TV
- Premium TV channels
Stay connected
- Desk
- Free WiFi
- Free local calls
Food and drink
- Refrigerator
- Microwave
More
- Daily housekeeping
- Connecting/adjoining rooms available
Special features
Dining
Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.
Small print
Also known as
- Holiday Inn Downtown Mercy Area
- Downtown Mercy Area, An Ihg
- Holiday Inn Downtown Mercy Area
- Holiday Inn Downtown - Mercy Area, an IHG Hotel Hotel
- Holiday Inn Downtown - Mercy Area, an IHG Hotel Des Moines
- Holiday Inn Downtown - Mercy Area, an IHG Hotel Hotel Des Moines
- Holiday Inn Mercy
- Holiday Inn Mercy Hotel
- Holiday Inn Mercy Hotel Downtown Area
- Holiday Inn Downtown Mercy Area Hotel Des Moines
- Holiday Inn Downtown Mercy Area Hotel
- Holiday Inn Downtown Mercy Area Des Moines
Optional extras
Buffet breakfast is offered for an extra charge of USD 10.95 per person (approximately)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Holiday Inn Downtown - Mercy Area, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Free RV/bus/truck parking is available.
- Yes, there's an indoor pool.
- Sorry, pets aren't allowed.
- You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and contactless check-out are available.
- Yes, Genevieve Restaurant offers American cuisine. Nearby restaurants include Buzzard Billy's (12-min walk) and 801 Chophouse (15-min walk).
- No, this hotel doesn't have a casino, but Prairie Meadows Racetrack and Casino (15-min drive) is nearby.
- Holiday Inn Downtown - Mercy Area, an IHG Hotel has an indoor pool and a fitness center.
8.2.Very good.466 verified Hotels.com guest reviews
- 8.0.Very good
Recent stay
Hotel was clean, in good condition, and service was fine. Hotel is located right off the expressway and has a nearby fire department that often runs. If sirens blaring doesn't wake you up at night, you may not mind. The beds were very soft/squishy. We prefer a firmer mattress. Otherwise, was conveniently located.
Jeri, 2 night family trip, Mar 20, 2021
Verified Hotels.com guest review
- 8.0.Very good
Everything was good, room was clean, nice view and so on; the only thing was that they did not have breakfast available the lady at the front desk gave us two breakfast sandwiches but nothing else.
1 night family trip, Dec 19, 2020
Verified Expedia guest review
- 8.0.Very good
quiet
I was a little disappointed i had requested a room with 2 beds and the front desk person even asked.me if i had any special requests and i said yes we needed 2 beds. When we arrived at the room it had only 1 bed so we called the front desk and my son went and exchanged the keys for a room with 2 beds. The room was very clean bed was comfortable and was very quiet.
Laura, 1 night trip with friends, Dec 11, 2020
Verified Hotels.com guest review
- 4.0.Fair
Not a great experience!
I have stayed here many times and this time was not good. Staff=not friendly to the point of rude. Large hand print on our mirror when we entered our room. Our other family members were given a room already occupied by someone else.
Paula, 1 night family trip, Oct 31, 2020
Verified Hotels.com guest review
- 6.0.Good
It sucks that the bar and restaurant are closed due to covid?
David, 1 night trip, Oct 3, 2020
Verified Hotels.com guest review
- 8.0.Very good
Great location
The rooms definitely need upgrading. The bed was a little worn. Good pillows. Gteat location.
Kelly, 3 night family trip, Sep 25, 2020
Verified Hotels.com guest review
- 6.0.Good
No coffee or breakfast due to covid? I have stayed at hotels that at least had breakfast to go bags for breakfast with fruit and pastries.
Dawn, 1 night family trip, Sep 19, 2020
Verified Expedia guest review
- 8.0.Very good
Single night stay
Great stay. Taking off one star as microwave was missing and we had to request it. Very helpful front desk.
Ashish, 1 night trip, Sep 6, 2020
Verified Hotels.com guest review
- 6.0.Good
Trouble at check in desk with room payment with pay pal
Mark, 1 night business trip, Aug 30, 2020
Verified Travelocity guest review
- 8.0.Very good
Ask for services.
Its a nice hotel. Amenities are limited due to Covid. They should be more upfront about what is amenities are available. Coffee is available in the lobby, you just have to ask. A GrabnGo breakfast is available, you just have to ask. Etc.
CHRITOPHER, 1 night family trip, Aug 16, 2020
Verified Hotels.com guest review