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The Ritz-Carlton, Cancun

5 stars
Retorno del Rey No. 36, Cancun, QROO, 77500, Mexico, ‏‎800 1205131 (Singapore Toll Free) +1-817-524-0058 (From abroad)
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Luxury Hotel Zone resort with spa, pools, and private beach

Near Luxury Avenue

The Ritz-Carlton Cancun places you in Cancun’s Hotel Zone, steps from the beach, the Caribbean Sea, and Nichupte Lagoon. The 5-star hotel is a 15-minute walk from the high-end shops at Luxury Avenue Boutique Mall, and an 8-minute drive from El Rey Archaeological Zone.

Caribbean's sandy shore

The elevated Playa Delfines, a 5-minute drive, allows you to walk along the Caribbean seashore while peering down on the Cancun cityscape. If you crave a little culture, the archeological artifacts that fill Cancun’s Maya Museum can be reached by car in 3 minutes.

Private beachside cabanas

Kayantá Spa’s treatments, the white-sand beach with private cabanas, and 2 heated outdoor pools with oceanfront hot tubs mean relaxation is never far away. After working out in the fitness center, playing tennis, or trying watersports, you can indulge at one of the 9 restaurants.

Private balconies

Each guestroom comes with a private balcony or terrace opening to panoramic views of the Caribbean Sea. Marble bathrooms with dual vanities, separate rain showers, and Asprey® products are a treat, while premium bedding, WiFi, flat-screen TVs, and iPod® docks complete the luxury.
Outstanding4.6 / 5
  • Great!Aug 24, 2015
  • Wonderful stay and superb serviceAug 16, 2015
See all 433 Hotels.com reviews
From 1,747 reviewsTripAdvisor Traveller Rating

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Hotel Info: ‎800 1205131‎

from S$406
  • Club Ocean View King Guestroom
  • Ocean View King Guestrooms
  • Club Ocean Front Double Guestroom
  • Club Ocean Front King Guestroom
  • Ocean View Double Guestrooms
  • Club Ocean View Double Guestroom
  • One Bedroom Oceanview Suite
  • Oceanfront King Guestrooms
  • One Bedroom Oceanfront Suite
  • Room, Oceanfront
  • Oceanfront Double Guestrooms
  • Club Double Room, Oceanfront
  • Club Ocean View Double Guestroom
  • Ocean View Double Guestrooms

At a glance

Key facts

Hotel size

  • This hotel has 363 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare

  • Children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

  • Accessible parking

Other information

  • Smoke-free property

Also known as

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 32 per person (approximately)

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for an extra charge

In the hotel

Taking the kids?
  • Children's club
  • In-room childcare (surcharge)
  • Supervised childcare/activities
Food and drink
  • Breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in the lobby
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts 3
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Free pool cabanas
  • Tennis on site
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Disabled parking
  • Accessible path of travel
  • Accessibility equipment for the deaf
  • Accessible bathroom

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open daily.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts 3
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Aerobics on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun’s small print

Also known as

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 32 per person (approximately)

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

The Ritz-Carlton, Cancun

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