Skip to main content.
All properties in Nairobi, Kenya
1 room, 2 adults

Nairobi Serena Hotel - Nairobi

5-star5 stars
Kenyatta Avenue / Processional Way, Nairobi, Kenya

Luxury hotel with spa, near University of Nairobi
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Fabulous8.6
Breakfast
Tasty breakfast
Food
Delicious food
Vibe
Awesome vibe
Room
Great room
36See all 36 Hotels.com reviews
From 999 reviews

TripAdvisor Traveller Rating

Nairobi Serena Hotel - Nairobi

More Info: 6823 2342

from S$327
  • Deluxe Room
  • Superior Room
  • Executive Suite
  • Suite, Garden Area
  • Business Suite

What’s around Nairobi Serena Hotel - Nairobi

Landmarks

  • Heart of Nairobi
  • University of Nairobi - 18 min walk
  • Central Park - 4 min walk
  • Nairobi Gallery - 6 min walk
  • Teleposta Towers - 10 min walk
  • Kenyatta Mausoleum - 10 min walk
  • Uhuru Park - 11 min walk
  • City Market - 13 min walk

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 27 min drive
  • Nairobi Station - 25 min drive
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 183 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Swim-up bar
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This café serves light fare only.

The Aksum Bar - Overlooking the garden, this lobby lounge serves light fare only.

The Mandhari - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Nairobi Serena Hotel - Nairobi’s small print

Also known as

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 36 reviews

Nairobi Serena Hotel - Nairobi
Exceptional10.0
Go for Serena Nairobi.
So far the best and most friendly Hotel I have ever visited. Excellent
soren, gbOther trip
Nairobi Serena Hotel - Nairobi
Exceptional10.0
Service at the Serena could not be faulted, all the staff worked very hard to ensure I was happy. Facilities in the room were excellent, check-in was efficient and food was good. I'd be happy to stay at the Serena again.
Lesley, gbOther trip
Nairobi Serena Hotel - Nairobi
Poor2.0
Disappointing, poor value
Good -Food. -Gym. Bad -Booked queen bed, given twin single room at check-in and moved the next night. -Refurbishments taking place, so just one lift with long wait times. -Rattling air conditioning.
, gb4 night business trip
Nairobi Serena Hotel - Nairobi
Exceptional10.0
Nairobi Serena
Wonderful hotel with gracious and helpful staff
Anna, us2 night romance trip
Nairobi Serena Hotel - Nairobi
Very Good8.0
Great Hotel but currentlyl in renovations!
Did not get my early check-in despite asking in advice. The hotel is in renovations so there is construction noise from 9AM throughout the day...if you are not at the hotel during the day, then that should not be a problem. Otherwise, this is a signature hotel, with great staff and excellent customer service. Great amenities as well and a legendary breakfast spread! I still recommend it anytime!
Nelly2 night trip

See all reviews

Nairobi Serena Hotel - Nairobi

Is the description of this property not correct? Tell us