Occidental Bilbao

4.0 star property
4-star hotel with spa, near Guggenheim Museum Bilbao

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Occidental Bilbao

Photo gallery for Occidental Bilbao

Seasonal outdoor pool
Front of property
Minibar, in-room safe, desk, laptop workspace
Daily buffet breakfast (EUR 16 per person)
Minibar, in-room safe, desk, laptop workspace

Overview of Occidental Bilbao

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Family Room (2x2 Family Plan)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room (with extra bed)

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • In Begoña
  • Guggenheim Museum Bilbao - 34 min walk
  • Bay of Biscay - 3 min drive
  • San Mames Stadium - 7 min drive
  • Port of Bilbao - 19 min drive

Getting around

  • Bilbao (BIO) - 12 min drive
  • Vitoria (VIT) - 41 min drive
  • Bilbao (YJI-Bilbao-Abando Train Station) - 20 min walk
  • Bilbao-Abando Station - 21 min walk
  • Bilbao Zabalburu Station - 26 min walk
  • Santutxu Station - 7 min walk
  • Basarrate Station - 12 min walk
  • Casco Viejo Station - 13 min walk


  • Gure Toki - 14 min walk
  • Baster - 15 min walk
  • Peso Neto - 20 min walk
  • Takeria Txoko Mex - 17 min walk
  • Bar Motrikes - 15 min walk

About this property

Occidental Bilbao

Occidental Bilbao puts you 1.7 mi (2.8 km) from Guggenheim Museum Bilbao. You can visit the spa to indulge in massages, facials or aromatherapy, and The Kitchen serves Mediterranean cuisine. A bar/lounge, a fitness centre and a seasonal outdoor pool are other highlights at this upmarket hotel. Public transportation is only a short walk: Santutxu Station is 7 minutes and Basarrate Station is 12 minutes.


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 8 floors


  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (EUR 20 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (11119 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • 1 building/tower
  • Built in 1967
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall


  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.


The Kitchen – This restaurant specialises in Mediterranean cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16 per person
  • Spa access is available for an extra charge of EUR 20 per day


  • Self-parking costs EUR 20 per day

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for EUR 20 per person, per day
  • Pool access available from 9:00 AM to 8:00 PM
  • The seasonal pool is open from June to September
  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note: Access to the spa and gym facilities is limited to once per day per person.

Also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Frequently asked questions

Does Occidental Bilbao offer free cancellation for a full refund?
Yes, Occidental Bilbao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Occidental Bilbao?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Occidental Bilbao?
Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
Are pets allowed at Occidental Bilbao?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Occidental Bilbao?
Yes. Self-parking costs EUR 20 per day. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Occidental Bilbao?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Occidental Bilbao?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (5-min drive) is nearby.
What is there to do at Occidental Bilbao and nearby?
Occidental Bilbao has a spa and a seasonal outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Occidental Bilbao?
Yes, The Kitchen offers Mediterranean cuisine.
What's the area around Occidental Bilbao like?
Occidental Bilbao is a short 7-minute walk from Santutxu Station and 14 minutes' walk from Basque Museum of Bilbao.



Very good




Staff & service




Property conditions & facilities




8/10 Very good

Julie, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Hidden charges for gym and spa
The hotel gym and spa is not free. You have to pay 20 euro to visit it. This is not made clear when booking it. Not ok.
Liam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel with great service. We arrived in the middle of the night after 19 hours on the road and the staff on the front desk couldn't have been more friendly or welcoming. And super efficient. Lovely hotel in a great location. Comfortable rooms. Recommended
Mark, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Excellent service
We arrived after a 19 hour drive in the middle of the night and the check in staff were amazing. So friendly and efficient. The hotel is very nice, well located and the rooms are very pleasant. Recommended
M, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Richard, 10-night trip
Verified Hotels.com guest review

4/10 Fair

Staff in the hotel were on strike for the duration of my stay making noise constantly and generally affecting the whole mood of the hotel
JOE, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great location for using the Metro which is very close. Staff are pleasant and helpful.
Ubhayapriya, 3-night family trip
Verified Expedia guest review

8/10 Very good

The hotel itself is quite nice and staff are very friendly. The city itself is very hilly and as the hotel is outside of the centre just be aware of the uphill walk home. Breakfast was only ok, I expected more for the price so in hindsight wish I had booked without breakfast and eaten elsewhere. Outdoor pool is a great size for a city hotel, but I didn’t use the spa as it was far too busy as it’s a public gym not a hotel spa.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

D, 5-night trip
Verified Expedia guest review