10/10 Exceptional
29 May 2023
Lovely break.
This is a lovely hotel. The staff are helpful and service is very good. Rooms are comfortable and clean. My only complaint would be that I asked in advance for a room away from the lifts but the room they gave us was directly opposite the lifts. We arrived late so I called down and the guy who checked us in was not very helpful. He said the hotel was full and they could “down grade” us tomorrow. We stayed in that room that night and saw a different receptionist the following day who explained the type of room we had chosen were all near the lifts. I asked why I wasn’t emailed sooner about that but I’m not sure anyone really cared. We ended up paying more for an upgrade and no concession was made for the poor communication or inconvenience which wasn’t satisfactory but we wanted to enjoy our week so accepted the upgrade and paid the difference. The reception team could definitely be friendlier and a little more accommodating. Aside from that it’s a lovely hotel. The other members of staff are great. The pools are lovely and the breakfast is excellent.
Rachel
Rachel, 7-night trip
Verified Hotels.com guest review