Guests
All properties in Exeter, England, United Kingdom

Mercure Exeter Southgate Hotel

4-star hotel with indoor pool, near Exeter Cathedral

  • Free WiFi
From
S$120

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Beach
  • Pool
  • Pool
Pool. Image 1 of 79.
1 / 79Pool
Southernhay East, Exeter, EX1 1QF, England, United Kingdom
7.4.Good.
  • This hotell is woefully understaffed The first privilege room I was given had no tv…

    Oct 23, 2021

  • Checked in ok, girl at reception not very welcoming. Room ok, decor a little tired,…

    Oct 21, 2021

See all 460 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Shopping
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 156 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club

For families

  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Heart of Exeter
  • Exeter Cathedral - 6 min walk
  • University of Exeter - 19 min walk
  • Exeter's Historic Quayside - 3 min walk
  • St Martin's Church - 5 min walk
  • Gandy Street - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Twin Room, 1 Double Bed
  • Privilege, Room, 1 Double Bed
  • Family Room, 1 Double Bed (Classic)
  • Standard Room, 2 Twin Beds

What’s around

Landmarks

  • Heart of Exeter
  • Exeter Cathedral - 6 min walk
  • University of Exeter - 19 min walk
  • Exeter's Historic Quayside - 3 min walk
  • St Martin's Church - 5 min walk
  • Gandy Street - 6 min walk
  • Exeter's Underground Passages - 6 min walk
  • Spacex - 6 min walk
  • Guildhall Shopping Centre - 7 min walk
  • 21 The Mint - 7 min walk
  • Princesshay - 8 min walk

Getting around

  • Birmingham Airport (BHX) - 165 min drive
  • Exeter (EXT-Exeter Intl.) - 10 min drive
  • Exeter Central Station - 10 min walk
  • Exeter (EXS-Exeter St Thomas Train Station) - 12 min walk
  • Exeter St Thomas Station - 13 min walk
map
See on map
Southernhay East, Exeter, EX1 1QF, England, United Kingdom

At a glance

Hotel size

  • This hotel has 156 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 15.00 per night)
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Spa tub
  • Health club

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 151
  • Conference space size (meters) - 14

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English
  • French
  • German
  • Hungarian
  • Latvian
  • Polish
  • Portuguese
  • Russian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 11.00 per person (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 15 per pet, per night

ParkingPay at property

  • Self parking costs GBP 15.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Exeter Mercure Southgate
  • Southgate Exeter
  • Accor Southgate Exeter
  • Mercure Exeter Southgate Hotel Devon
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel Hotel
  • Mercure Exeter Southgate Hotel Exeter
  • Mercure Exeter Southgate Hotel Hotel Exeter
  • Exeter Southgate
  • Exeter Southgate Hotel
  • Mercure Exeter
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel
  • Mercure Hotel Exeter
  • Mercure Southgate
  • Mercure Southgate Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Exeter Southgate Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 15.00 per night.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome. There's a charge of GBP 15 per pet, per night.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Gate House Restaurant. Nearby restaurants include Pasha (4-min walk), Carluccio's (5-min walk), and Cafe Rouge (5-min walk).
  • Mercure Exeter Southgate Hotel has an indoor pool and a 24-hour fitness center, as well as a spa tub.
7.4.Good.
  • 8.0.Very good

    Arrived just after 6pm on a very wet evening to find no one on reception. Waited with others for receptionist to arrive bearing coffee. Check-in was quick but very few words spoken by staff. Made our way to bedroom and disappointed with state of room. I know the last 18 months have been difficult but to enter a room with damp and water stains was very disappointing- surely rooms are checked before they are let out. The light switch on the bedside table was broken and could only be operated by pushing a pen into it. We didn’t have time to discuss this with reception before we left for our dinner in the city and when we got back it was too late. On a positive note breakfast was very good the next morning.

    1 night trip, Oct 19, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Poor stay

    When we entered our room their was someone else already in the room so reception moved us into another room. In this room it was two single beds pushed together which was extremely uncomfortable and I woke up with a painful shoulder from being wedge in a gap all night, there was also a blood stain on one of the pillows. We got woken up at 9am from house keeping banging on the door as they tried to enter the room. The staff were friendly however the overall stay was disappointing for the price

    1 night trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Exterior of hotel needs some TLC Interior looks sparse due to Covid issues. Laundry and house keeping procedures not communicated or explicitly detailed in the room leading to confusion. Net curtains in room ripped and tatty. A/C in room broken and no success in getting fixed. Staff communication very poor. Shame as used to be good place to stay

    Richard, 3 night trip, Oct 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The room was very nice but it was slightly dusty and there was rubbish left under the bed.

    Jamie, 1 night trip, Oct 2, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    worst stay in last 5 years

    We stay here every year as we follow Northampton Saint's. We only book here so we can use the pool & spar but both was closed, as well being told due to Covid the beds would not be changed or bath towels. we was not told this at check in. Breakfast was not as good as normal as they would not cook fresh eggs & most of the food had been under lamps & over cooked. you know have to get your own tea or coffee. The cost's for staying has gone up but the service has gone down. not sure if we will stay there again.

    stephen, 2 night trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great room but disappointing menu

    Room was lovely although the bathroom had a funny smell. Disappointing that the pool was closed for maintenance. Not somewhere I'd recommend if you have dietary requirements.

    1 night trip, Sep 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Awful stay.

    Before we made the booking we called the hotel if the pool is open they said the maintenance will be Wednesday (i read a lot of reviews that the pool is always close! Guys that’s true if you want to book please make sure). That being said, we booked and planned to use the pool on Thursday. Unfortunately the staff said it was closed for maintenance Monday to Saturday, would you believe that? Tsk! Worst part of our stay is that our room doesn’t have AC first time I saw a fan in a what 3 or 4 star hotel? If only We knew this and believed with what others said on their review, we would have a nice and comfortable stay on much more worthy hotel. We strongly not to recommend this hotel. Oh by the way one more thing the guy receptionist is rude he is laughing while I’m talking!.

    Julie, 1 night family trip, Sep 22, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Ok stay.

    The hotel is in a great location for visiting. The hotel staff seem indifferent to guests. We had no remote for the TV. Not really important but it took 3 times of asking over 2 days to sort this. Lots of different excuses!! Breakfast items constantly running out and taking ages to sort. Room was a bit noisy from person next door!! Overall, we'd stay again as the pool was lovely. Expensive to park if leave a vehicle overnight.

    Lynn, 3 night trip, Sep 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The room was very clean and comfortable, tea, coffee, biscuits and toiletries all provided . The bathroom was spotless. There were clean bathrobes and a hairdryer too. The price was high but I needed to book in an emergency and was unable to find anything cheaper at such short notice so was grateful to have found a room available so late at night.

    1 night trip, Sep 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice Hotel

    Staff shortages 2pm check in. Arrived 4pm given a room that had not been cleaned BUT the friendly staff sorted it out ,nice room excellent bathroom and shower good beds and sleep quality ,may look a little tired paint work good parking on site shame about the charge but they all do it would definitely recommend it and would book it again

    DAVID, 1 night trip, Sep 11, 2021

    Verified Hotels.com guest review

See all 460 reviews