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Best Western The Cromwell

4 stars4 stars
110 Cromwell RdKensington, LondonEnglandSW7 4ESUnited Kingdom
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Good3.6 / 5
Room needs to be improved
Great location
Fantastic service
Regular internet service
546See all 546 reviews
From 1,238 reviewsTripAdvisor Traveller Rating

Best Western The Cromwell

from S$119
  • Superior Room, 1 Double Bed, Non Smoking
  • Standard Double Room
  • Standard Double Room
  • Standard Single Room
  • Double Room
  • Comfort Room, 2 Single Beds, Non Smoking
  • Superior Room, 1 Double Bed, Non Smoking
  • Standard Twin Room, 2 Twin Beds
  • Twin Room
  • Standard Double Room
  • Executive Room, 1 Double Bed
  • Standard Double Room
  • Double Room, Garden View
  • Standard Room, 1 Double Bed, Balcony, Garden View
  • Comfort Room, 1 Single Bed, Non Smoking
  • Comfort Room, 1 Double Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Other information

  • Smoke-free property

In the hotel

Things to do
  • Fitness facilities
Working away
  • Business center
  • One meeting room
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Elevator/lift
  • Television in common areas
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe

Recent reviews

Good 3.6 /5 from 546 reviews

Best Western The Cromwell
Excellent4.0 / 5
I could hear noises outside the room at night.
1 night business trip
Best Western The Cromwell
Excellent4.0 / 5
It was ok, however we had advised that the reception that the bed sheets were dirty and the curtain was broken and nothing was done about This.
2 night trip
Best Western The Cromwell
Excellent4.0 / 5
hmmm..not really 4 stars
The rooms in the basement were freezing cold, and the air con keep turning on even though we tuned the system off on numerous times. The breakfast was not 4 star quality at all. There was a whole drama about payment. Firstly I was told no payment had been taken, but a hold was placed on my Barclaycard that shouldnt have been there. The next morning my colleague, who was staying on a separate room tried paying his part, and reception made a whole deal about him not beong able too, which was preposterous. too many issues really....
1 night business trip
Best Western The Cromwell
Outstanding5.0 / 5
Great location
Great location, clean and great friendly service from reception staff. Definitely use it again.
1 night romance trip
Best Western The Cromwell
Excellent4.0 / 5
Nice hotel - rubbish service
We were told about the happy hour on the bar so we went for a drink on our first night. - no-one was there to serve us. The 2nd night on our way home from the West End we decided to go to the bar, again no-one was there to serve us. We had walked passed reception and been ignored on both occasions, I had to go and ask someone to serve my boyfriend and I a coca-cola and a lemonade.
2 night romance trip

See all reviews

Best Western The Cromwell

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