Guests
All properties in Fayetteville, North Carolina, United States of America

Red Lion Inn & Suites Fayetteville at Cross Creek Mall

City-center hotel within easy reach of Cross Creek Mall

  • Free buffet breakfast, free WiFi, and free parking
From
S$76

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Lobby
  • Lobby
  • Indoor/Outdoor Pool
  • Outdoor Pool
  • Lobby
Lobby. Image 1 of 32.
1 / 32Lobby
562 Cross Creek Mall, Fayetteville, 28303, NC, United States of America
6.6.Good.
  • Would not let me check in 30 minutes early even though the room was ready. After checking…

    Nov 26, 2021

  • Tv didn’t work. Elevator needed serviced so we couldn’t use it. Day shift staff friendly,…

    Nov 7, 2021

See all 551 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available

Guests rated location

Shopping
Convenient
Dining options
Easy parking
Safe

The following facilities are closed seasonally each year. They will be closed from September 30 to April 30:
  • Swimming pool
    • Free WiFi
    • Free parking
    • Pool
    • Bathtub
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 129 guestrooms
    • Daily housekeeping
    • Seasonal outdoor pool
    • Coffee shop/café
    • Fitness center
    • 24-hour business center

    For families

    • Private bathroom
    • Premium TV channels
    • Television
    • Free toiletries
    • Garden
    • Daily housekeeping

    What’s around

    • In Westover
    • Cross Creek Mall - 9 min walk
    • Fort Bragg - 2.8 mi / 4.5 km
    • Cape Fear Valley Medical Center - 3.5 mi / 5.7 km
    • Airborne and Special Ops museum - 5 mi / 8 km
    • Segra Stadium - 5.3 mi / 8.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room, 1 King Bed, Accessible (Roll In Shower)
    • Premium Room, 1 King Bed
    • Premium Room, 2 Double Beds, Accessible
    • Standard Room, 1 King Bed

    What’s around

    Landmarks

    • In Westover
    • Cross Creek Mall - 9 min walk
    • Fort Bragg - 2.8 mi / 4.5 km
    • Cape Fear Valley Medical Center - 3.5 mi / 5.7 km
    • Airborne and Special Ops museum - 5 mi / 8 km
    • Segra Stadium - 5.3 mi / 8.6 km
    • Fayetteville Transportation Museum - 5.4 mi / 8.7 km
    • Cape Fear Botanical Gardens - 6.6 mi / 10.6 km
    • Cape Fear River - 7 mi / 11.2 km
    • Crown Center - 7 mi / 11.3 km
    • Lake Rim Park - 7.5 mi / 12 km

    Getting around

    • Fayetteville Regional Airport (FAY) - 13 min drive
    • Fayetteville Station - 8 min drive
    map
    See on map
    562 Cross Creek Mall, Fayetteville, 28303, NC, United States of America

    At a glance

    Hotel size

    • This hotel has 129 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 11:00 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property's pool is open from Memorial Day to Labor Day.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • No cribs (infant beds)

    Pets

    • Pets allowed (dogs only)*
    • Specific rooms only, restrictions apply*
    • 2 per room (up to 35 lbs)
    • Pets must be supervised

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free buffet breakfast daily
    • Coffee shop/café
    • Snack bar/deli
    • Coffee/tea in a common area

    Things to do

    • Outdoor seasonal pool
    • Fitness facilities

    Working away

    • 24-hour business center

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1989
    • Elevator
    • Designated smoking areas
    • Garden
    • Picnic area

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • Access via exterior corridors

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: USD 75.00 per accommodation, per stay

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 9:00 AM to 10:00 PM
    • The seasonal pool is open from September 30 to May 01
    • Guests under 18 years old are not allowed in the swimming pool or fitness facility

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast.

    Policies

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. 

    Also known as

    • Fairfield Inn Fayetteville
    • Red Lion Inn Fayetteville Cross Creek Mall
    • Red Lion Inn Cross Creek Mall
    • Red Lion Fayetteville Cross Creek Mall
    • Red Lion Cross Creek Mall
    • Hotel Red Lion Inn & Suites Fayetteville at Cross Creek Mall
    • Red Lion Inn Suites Fayetteville Cross Creek Mall
    • Fairfield Inn
    • Fairfield Inn Marriott Fayetteville
    • Fairfield Inn by Marriott Fayetteville
    • Fayetteville Fairfield Inn
    • Fairfield Fayetteville
    • Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
    • Fairfield Inn Marriott Fayetteville Hotel
    • Red Lion Inn & Suites Fayetteville at Cross Creek Mall Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Red Lion Inn & Suites Fayetteville at Cross Creek Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Free RV/bus/truck parking is available.
    • Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
    • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 35 lbs per pet. There's a charge of USD 75.00 per accommodation, per stay.
    • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-out and contactless check-out are available.
    • Yes. Nearby restaurants include Zoe’s Kitchen (4-min walk), Starbucks (4-min walk), and El Cazador Mexican Restaurant (9-min walk).
    • Red Lion Inn & Suites Fayetteville at Cross Creek Mall has a seasonal outdoor pool and a fitness center, as well as a picnic area and a garden.
    6.6.Good.
    • 2.0.Poor

      I don't recommend worst Hotel ever.

      This is the worst place ever. I don't recommend. This place is absolutely disgusting, not clean at all. The bathroom and bathtub looks very dirty. The room smells very bad. The Tv remote control does not work. The Tv cuts off randomly. I don't want to unpack and have any of my belonging touch anything in this room. I can't wait until morning time when I can check out and find somewhere clean and safe to stay. There is also a $75.00 dollar hold place on your card just for checking in. This is the worst place ever.

      1 night trip, Oct 29, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Stay away

      Stay away , shady guests dont feel safe. Rooms are badly kept and not even worth a extreme discount.

      EUGENE, 4 night business trip, Oct 25, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      I was unable to work the tv remote but everything else was ok

      John, 2 night trip, Oct 21, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Bad Stay

      Upon checking into the room, the cleanliness was bad. It smelled like cigarettes when you walked in the room even though it was supposed to be non-smoking, the chair had numerous stains all over it. There were multiple spots on the carpet some looking like blood, there was a hole punched in the wall, when we checked in we reserved for three nights. On the second night we stayed with friends, when we got back to the room on the next morning, the beds were stripped with the sheets piled on the floor and nothing was cleaned.

      Marjorie, 3 night family trip, Oct 8, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Average

      The good: Service was good and they genuinely try to be accommodating. The location is good, although it is behind a mall and in front of a main street, it is surprisingly quiet by 9 PM on a weekend. It also feels safe. The bad: breakfast is not served(due to covid), so they should be open about it on their site. Breakfast consisted of pop-tarts, and muffins similar to hostess... Juice was in a gallon and you need to pour it into your glass. The bathroom had long hairs in the bathtub and the carpet did not seem like it was vacuumed.

      Trini, 1 night trip, Oct 8, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      NASTY

      This place was NASTY. Stained carpet, burn marks on furniture. I am pretty sure I walked by a crack head leaving.

      Brandy, 1 night family trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      When I checked in, I had to change my room 3 times in order to get a room with a refrigerator and microwave. All the rooms wasn’t cleaned as well.

      Bridget, 5 night trip, Sep 27, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Great staff but the place needs work

      Despite the efforts of the staff the place is falling apart. Ceiling tiles in the hallway were missing and open. There was obvious attempts to fix things up but they seem to be loosing the battle. The battery in the smoke detector went out in the middle of the night and chirped until I went to the front desk and got someone to deal with it (nobody answered the phone). The room was clean but needed updating. WIFI worked but was slow and purposely throttled back in an attempt to sell "premium" service. On the plus side all of the staff I met had a very positive attitude and did their best to address my issues and make my stay pleasant. If they can fix the place up I'd stay there again.

      2 night business trip, Sep 14, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Stay Away!!!!!!

      This property needs to be demolished and rebuilt. It is absolutely nothing like the pics. We checked out after 1 night after all the cockroaches, and variety of other bugs came out. It was disgusting, filthy, dirty and down right GROSS!!!!!! Not to mention the sketchy activities going on around the property…… Don’t waist your emotion, time or money ~ Stay Away !!!!!!!

      Monica, 4 night trip, Sep 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It was pleasant, friendly personal, A great view

      Maria g, 3 night trip, Sep 10, 2021

      Verified Hotels.com guest review

    See all 551 reviews