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Hotel Royal Penang

Photo gallery for Hotel Royal Penang

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Apartment Suite | Minibar, in-room safe, desk, iron/ironing board

Overview of Hotel Royal Penang

Hotel Royal Penang

4.0 star property
4-star hotel with outdoor pool, connected to the convention centre, near Gurney Drive

6.8/10 Good

609 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
No. 3 Jalan Larut, George Town, Penang, 10050
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • 24-hour room service
  • Business centre
  • Airport shuttle
  • Limo/town car service
  • Air conditioning
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Downtown George Town
  • Gurney Drive - 14 min walk
  • KOMTAR - 17 min walk
  • Gurney Plaza - 4 min drive
  • Penang Hill - 8 min drive
  • Queensbay Mall - 18 min drive
  • Ferringgi Beach - 31 min drive
  • ESCAPE Adventureplay - 42 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 29 min drive
  • Penang Sentral - 31 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Seong Huat Street Art Cafe - 1 min walk
  • Apong Guan - 3 min walk
  • 辉记大排挡 - 1 min walk
  • Noble Season Chinese Restaurant - 4 min walk
  • Xing Fu Tang - 2 min walk
Map

About this property

Hotel Royal Penang

Placing you 0.7 mi (1.2 km) from Gurney Drive and 0.9 mi (1.5 km) from KOMTAR, Hotel Royal Penang offers an airport shuttle (available 24 hours) for MYR 100 per vehicle. Guests can take a dip in the outdoor pool or grab a bite to eat at Grove Brasserie, which serves breakfast and lunch. This upmarket hotel also features a bar/lounge, a fitness centre and a sauna. The comfortable beds and restaurant get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 237 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 2:30 PM until 11:00 PM
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • Business centre
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Grove Brasserie – This restaurant serves breakfast and lunch.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 30 to 80 per person
  • Airport shuttle service is offered for an extra charge of MYR 100 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for MYR 100.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards.</p>

Also known as

Hotel Penang Royal
Hotel Royal Penang
Penang Hotel Royal
Penang Royal
Penang Royal Hotel
Royal Hotel Penang
Royal Penang
Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal
Royal Penang George Town
Hotel Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal Penang Hotel George Town

Frequently asked questions

Does Hotel Royal Penang offer free cancellation for a full refund?
Yes, Hotel Royal Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Royal Penang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Royal Penang?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Royal Penang?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Royal Penang?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Royal Penang?
Yes, an airport shuttle is available. The charge is MYR 100 per vehicle one-way.
What are the check-in and check-out times at Hotel Royal Penang?
You can check in from 2:30 PM - 11:00 PM. Check-out time is noon.
What is there to do at Hotel Royal Penang and nearby?
Hotel Royal Penang has an outdoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near Hotel Royal Penang?
Yes, there's an on-site restaurant, Grove Brasserie.
Does Hotel Royal Penang have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Royal Penang like?
Hotel Royal Penang is a short 14-minute walk from Gurney Drive and 17 minutes' walk from Penang Times Square. Travellers say that the area is central and good for shopping.

Reviews

6.8

Good

6.7/10

Cleanliness

6.9/10

Staff & service

6.3/10

Amenities

6.3/10

Property conditions & facilities

Reviews

8/10 Very good

Great location
1-night trip
Verified Expedia guest review

10/10 Exceptional

good comfortable and friendly
An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stephen, 4-night trip
Verified Hotels.com guest review

8/10 Very good

short overnight stay.
Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Seetha, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Clean and Comfortable stay
Clean and comfortable room and bed, efficient check in, value for money.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Mohd, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Noor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfort and relax
Great for relax
Ayu, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Shankar, 5-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant. Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
6-night family trip
Verified Expedia guest review