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Grand Mercure Surabaya

Photo gallery for Grand Mercure Surabaya

Exterior
Outdoor pool
Interior
Daily buffet breakfast (IDR 158000 per person)
Interior entrance

Overview of Grand Mercure Surabaya

UNESCO Sustainable Travel Pledge

Grand Mercure Surabaya

4.5 star property
Luxury hotel with outdoor pool, near Royal Plaza Surabaya

8.0/10 Very good

3 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Children's pool
  • Bar/lounge
  • 24-hour room service
  • Coffee shop/cafe
  • 9 meeting rooms
  • Airport shuttle
  • UNESCO Sustainable Property
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • Tunjungan Plaza - 22 min drive

Getting around

  • Surabaya (SUB-Juanda) - 27 min drive
  • Tandes Station - 17 min drive
  • Surabaya Gubeng Station - 22 min drive
  • Surabaya Pasar Turi Station - 25 min drive
  • Margorejo Station - 6 min walk
  • Jemursari Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Cita Rasa Atjeh - 4 min walk
  • A&W - 4 min walk
  • Warkop Perempatan - 8 min walk
  • Tong Tji Tea House - 3 min walk
  • Drago Umeda Maspion Square Surabaya - 3 min walk
Map

About this property

Grand Mercure Surabaya

Grand Mercure Surabaya offers an airport shuttle (available 24 hours) for IDR 273000 per vehicle one-way. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features of this luxurious hotel include an outdoor pool, a bar/lounge and a health club. Public transportation is close by: Margorejo Station is only 6 minutes on foot.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 243 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until noon
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Pool gate

Working away

  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • ATM/banking
  • Health club
  • An outdoor pool
  • Shopping centre on site
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: IDR 500000 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Valentine's Day (14 February) gala dinner per adult: IDR 288000
  • Valentine's Day (14 February) gala dinner per child: IDR 0 (from 17 to 18 years old)
  • Shuttle transfer per adult: IDR 273000 (one-way)
  • Shuttle transfer per child: IDR 273000 (one-way), from 17 to 18 years old

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle service is offered for an extra charge of IDR 273000 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 423500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM
  • Children under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel Surabaya

Frequently asked questions

Does Grand Mercure Surabaya offer free cancellation for a full refund?
Yes, Grand Mercure Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Mercure Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Grand Mercure Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Mercure Surabaya?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Grand Mercure Surabaya?
Yes, an airport shuttle is available. The charge is IDR 273000 per vehicle one-way.
What are the check-in and check-out times at Grand Mercure Surabaya?
You can check in from 2:00 PM - noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Grand Mercure Surabaya and nearby?
Grand Mercure Surabaya has an outdoor pool and a sauna, as well as a health club.
What's the area around Grand Mercure Surabaya like?
Grand Mercure Surabaya is a short 6-minute walk from Margorejo Station and 13 minutes' walk from Royal Plaza Surabaya.

Reviews

8.0

Very good

9.3/10

Cleanliness

8.7/10

Staff & service

4.0/10

Amenities

8.7/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Dony, 1-night trip
Verified Hotels.com guest review

8/10 Very good

朝食だけでなく、夜ご飯もとてもおいしかった。ホテルも綺麗で、スタッフも新設です。タオルがバスタオルしか置いてなかったので、ハンドタオルやフェイスタオルを置いてほしい。
KAORI, 2-night business trip
Verified Expedia guest review

6/10 Good

New business hotel in Surabaya
The hotel was new and the room is very clean, however seems not too mush experience to take care international customers;
Chung Hsuan, 2-night business trip
Verified Hotels.com guest review