Citystay

Photo gallery for Citystay

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Deluxe Suite | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Deluxe Double Room, City View | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Deluxe Suite | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Egyptian cotton sheets, premium bedding, desk, laptop workspace

Overview of Citystay

Citystay

3.0 star property
3-star hotel in Antwerp

9.4/10 Exceptional

31 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Laundry facilities
Map
43 Burchtgracht, Antwerp, Vlaanderen, 2000
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Airport shuttle
  • Air conditioning
  • Library
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Choose dates to view prices

About this area

What's nearby

  • In Old Town
  • Antwerp Market Square - 1 min drive

Getting around

  • Antwerp (ANR-Antwerp Intl.) - 23 min drive
  • Brussels Airport (BRU) - 42 min drive
  • Antwerp-South Station - 8 min drive
  • Antwerp Central Station - 23 min walk
  • Antwerp (ZWE-Antwerp Central Train Station) - 23 min walk
  • Airport shuttle (surcharge)

About this property

Citystay

3-star hotel in the heart of Old Town
Take advantage of a roundtrip airport shuttle, a library, and dry cleaning/laundry services at Citystay. Guests can connect to free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), tour/ticket assistance, and multilingual staff
  • Luggage storage, concierge services, and express check-out
  • Smoke-free premises
Room features
All guestrooms at Citystay include perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and rollaway/extra beds (surcharge)
  • Bathrooms with hydromassage showers and hair dryers
  • Electric kettles, heating, and daily housekeeping

Languages

Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Wheelchair-accessible parking on site
  • Offsite parking nearby (EUR 18 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Library

Accessibility

  • Wheelchair-accessible parking

Languages

  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.97 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for EUR 25.0 per night

Parking

  • Parking is available nearby and costs EUR 18 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

CITYSTAY Hotel Antwerp
CITYSTAY Antwerp
CITYSTAY Hotel
CITYSTAY Hotel
CITYSTAY Antwerp
CITYSTAY Hotel Antwerp

Frequently asked questions

Does Citystay offer free cancellation for a full refund?
Yes, Citystay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Citystay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Citystay?
Sorry, pets aren't allowed.
Is parking offered on site at Citystay?
Sorry, there's no onsite parking at Citystay.
Is airport shuttle service offered by Citystay?
Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
What are the check-in and check-out times at Citystay?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
Are there restaurants at or near Citystay?
Yes. Nearby restaurants include Gusto Italiano (3-min walk), D'aa Toert (4-min walk), and Ulcke Van Zurich (4-min walk).
What's the area around Citystay like?
Citystay is a short 4-minute walk from Antwerp Market Square and 5 minutes' walk from Cathedral of Our Lady.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Kent Mikael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well managed. Owner let us store our luggage before check in. Convenient location.
Marianne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, nice and quiet and very clean. My only small complaint would be that the pillows were a little lumpy but the bed itself was comfortable.
Catherine, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous rooms and plenty of hot water and towels. I don't often experience this level of comfort at so-called luxury hotels!
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location, great price, sparkling clean, and easy to enter with the code that you get from the staff.
Alvaro, 2-night business trip
Verified Expedia guest review

8/10 Very good

Good location, great room. Staff was helpful. The noise in the stairwell is really carries, so we were woken up a few times in the night by people coming and going. This was the only issue and would be greatly improved if the proprietors would use even some small soundproofing measures (such as wall hangings, rugs, or a brush or other cover at the bottom of the door to each room). Otherwise, the stay was great.
Danielle, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful small hotel
CITYSTAY has eight or ten rooms in a quiet building in the historic district. I understand the rooms were remodeled in May 2019, which is consistent with the wonderful room we had. Our room was large, recently remodeled with quality, and had a great air conditioning system and mattress. I would definitely stay at this hotel again.
Alan, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Muy recomendable
Muy buena atención, la habitación cómoda y espaciosa, muy agradable y cerca de el centro, todo se encuentra caminando
Roberto, 1-night family trip
Verified Hotels.com guest review