Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Dreams Natura Resort & Spa - All Inclusive

All-inclusive beachfront hotel with free water park, near Costa Occidental de Isla Mujeres National Park

  • Free buffet breakfast, free WiFi, and free parking
From
S$539

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Infinity Pool
  • Infinity Pool
  • Beach
  • Infinity Pool
  • Infinity Pool
Infinity Pool. Image 1 of 98.
1 / 98Infinity Pool
Sm 31, Mz 03, Lote 101-21, Km 332, Puerto Morelos, 77500, QROO, Mexico
8.0.Very good.
  • Super nice the only thing I would do is make the water in the lazy river and kids pool a…

    Feb 19, 2022

  • This was a very nice resort with a few major setbacks. 1) The food was terrible. We didn’…

    Feb 12, 2022

See all 378 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free breakfast
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 553 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools and 2 spa tubs

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 15 min walk
  • Cancun Country Club - 7.1 mi / 11.4 km
  • Xoximilco - 5.5 mi / 8.9 km
  • Ventura Park Cancun - 10 mi / 16 km
  • Puerto Morelos Beach - 12.6 mi / 20.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Tropical View King
  • Junior Suite Tropical View Double
  • Junior Suite Partial Ocean View King
  • Junior Suite Partial Ocean View Double
  • Junior Suite Ocean View King
  • Junior Suite Ocean View Double
  • Junior Suite Swim-Out King
  • Junior Suite Swim-Out Double
  • Preferred Club Junior Suite Partial Ocean View King
  • Preferred Club Junior Suite Ocean View King
  • Preferred Club Junior Suite Ocean View Double
  • Preferred Club Junior Suite Swim-Out King
  • Preferred Club Junior Suite Swim-Out Double
  • Junior Suite - Deal of the Day
  • Preferred Club Ocean Front Double
  • Preferred Club Master Suite Ocean View
  • Preferred Club Master Suite Ocean Front
  • Preferred Club Governor Suite
  • Family Junior Suite Ocean View
  • Presidential Suite (Preferred Club)

What’s around

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 15 min walk
  • Cancun Country Club - 7.1 mi / 11.4 km
  • Xoximilco - 5.5 mi / 8.9 km
  • Ventura Park Cancun - 10 mi / 16 km
  • Puerto Morelos Beach - 12.6 mi / 20.2 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Crococun Zoo - 9.9 mi / 15.9 km
  • Playa Coral - 10.9 mi / 17.5 km
  • Petempich Bay - 10.9 mi / 17.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
map
See on map
Sm 31, Mz 03, Lote 101-21, Km 332, Puerto Morelos, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 553 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)
  • Pets must be supervised
  • Food and water bowls and off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 8 restaurants
  • 7 bars/lounges
  • Restaurant
  • Coffee shop/cafe
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 4
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Yoga classes/instruction on site
  • Free water park access
  • Children's pool
  • Health club
  • Number of spa tubs - 2
  • Waterslide
  • Steam room
  • Lazy river
  • Sauna
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Access to nearby outdoor pool
  • Arcade/game room

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 12208
  • Conference space size (meters) - 1134
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2020
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch Smart TV

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Access to 9-hole golf course
  • 1 round of golf during stay for guests ages 13 years old and older
  • Golf green fees

Not included
  • Transportation to golf courses

Spa

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

World Cafe - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Yoga classes/instruction on site
  • Free water park access

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • New Year's Day gala dinner fee for stays on 1 January

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: MXN 1300 per night
  • Pets are allowed for an extra charge of MXN 1400 per pet, per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Now Natura Riviera Cancun
  • Now Natura Riviera Cancun Puerto Morelos
  • Now Natura Riviera Cancun Hotel Puerto Morelos
  • Now Natura Riviera Cancun Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Dreams Natura Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 1400 per pet, per night, and there's also a deposit of MXN 1300 per night. Service animals are exempt from fees. Dog exercise areas are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 8 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Los Caporales (6.4 mi), Bugambilias (6.9 mi), and Momo (6.9 mi).
  • Have fun with onsite activities like kayaking and ziplining. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Dreams Natura Resort & Spa - All Inclusive also has 4 outdoor pools, 7 bars, and a sauna, as well as a steam room, an arcade, and a garden.
8.0.Very good.
  • 10.0.Exceptional

    Hermoso resort, buena atención, lindos cuartos, el mejor spa fue una gran experiencia. Gracias a los trabajadores del spa.

    Matthew John, 4 night family trip, Feb 9, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Hotel

    Beryl, 3 night trip with friends, Feb 1, 2022

    Verified Expedia guest review

  • 8.0.Very good

    Great place for alcohol drinkers

    Abundant alcohol and food. They have a healthy corner and plenty of fresh fruit and veg for those on diets. The Japanese restaurant cooked the food and did a show in front of us. Excellent. The shows and music every evening were fantastic pools and water slides and the beach with white sand and a kayak of you wished to boat out

    Fiona, 8 night trip, Jan 24, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This property is amazing. The guest who checked up in told us we were vip, gave us some Champaign soon as we entered. Throughout the stay they were all nice people and made the experience fun. I really amazing experience. Covid testing is very easy too before check out

    Ricky, 3 night romance trip, Jan 22, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was wonderful. One of the best places I have ever stayed. Me and my family did not want to leave and are already planning to go back.

    Lauren, 5 night family trip, Jan 21, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Really liked this resort, exceptionally clean inside out from hotel rooms to gardens not a single weed, food is good staff is friendly really great place with toddlers, they have a shallow pool where your kid can play in the water and you are still surrounded by adults, really liked this resort would stay again

    Ruta, 5 night family trip, Jan 16, 2022

    Verified Expedia guest review

  • 8.0.Very good

    Our trip

    We enjoyed our stay at Natura. It was clean and comfortable. We came here to celebrate a friend’s wedding.

    Eleyn, 4 night trip with friends, Jan 16, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Wished all the facilities had been open .

    Laurie, 8 night romance trip, Jan 15, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    We really enjoyed out week at Dreams Natura. The staff are great and generally very attentive and nice. The waterslides and pools were good. I do wish one of the two hot tubs allowed kids, I'm not sure why they don't and the lifeguards are regularly asking kids to leave. The lazy river was cold, but nice on hot days. The restaurants were great. I do love the no reservations policy. Overall the food was excellent, we were never bored. I do wish they had alcohol room service, but not the end of the world to go to the lobby bar. The shows were awesome. But the lobby bar was super loud 9:30-10:30pm. Not a big deal if you were partying every night, but hard to go to bed or put your kids down. The resort was super remote and had limited transport options. It costs around $50USD to get into Cancun and $30-40USD from the airport. The pro is you've got the beach to yourselves and the con is it's very expensive to go anywhere. Taxi is pretty much the only option. One big thing I loved was that we checked out at noon on the day of departure and could use the facilities and restaurants until we left later that night. No wristbands required. You still felt welcome and not like you were suddenly an outsider. The beach was nice, not great swimming but there are a lot of pools. Also not a fan that you had to rent paddle boards or kayaks. And you couldn't take them out of the waist deep swimming area. That was a bit disappointing. Overall a great resort and would recommend it.

    Trace, 7 night family trip, Jan 8, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    nice place for whole family with kids!

    Jian, 5 night family trip, Jan 8, 2022

    Verified Expedia guest review

See all 378 reviews