Guests
All properties in Surabaya, East Java, Indonesia

Shangri-La Surabaya

Luxury hotel in Surabaya with 5 restaurants and spa

  • Free WiFi and free parking
From
S$80

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Exterior
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JL. May. Jend. Sungkono 120, Surabaya, 60256, East Java, Indonesia
8.8.Fabulous.
  • Overall we had a good experience. EDC machine for payment broken twice during two days…

    Jan 1, 2022

  • The room was very clean.The staff were very helpful and always assisting when needed help.

    Mar 19, 2019

See all 179 reviews

Official standards

This property advises that it adheres to Shangri-La Cares (Shangri-La) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 368 guestrooms
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub

For families

  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available

What’s around

  • Ciputra World Mall - 7 min walk
  • Surabaya Town Square - 24 min walk
  • Mpu Tantular Museum - 39 min walk
  • Surabaya Zoo - 40 min walk
  • Royal Plaza Surabaya - 3 mi / 4.9 km
  • Sharp Bamboo Monument - 3.1 mi / 4.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club Deluxe 1 King
  • Deluxe Room, 2 Twin Beds
  • Horizon Club Executive 1 King
  • Executive Suite
  • Horizon Club, Deluxe Room, 2 Twin Beds

What’s around

Landmarks

  • Ciputra World Mall - 7 min walk
  • Surabaya Town Square - 24 min walk
  • Mpu Tantular Museum - 39 min walk
  • Surabaya Zoo - 40 min walk
  • Royal Plaza Surabaya - 3 mi / 4.9 km
  • Sharp Bamboo Monument - 3.1 mi / 4.9 km
  • Joko Dolog Statue - 3.6 mi / 5.8 km
  • Grahadi - 3.7 mi / 6 km
  • Tunjungan Plaza - 3.8 mi / 6.2 km
  • Universitas Islam Negeri Sunan Ampel Surabaya - 4 mi / 6.4 km
  • BG Junction - 4 mi / 6.4 km

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Free area shuttle
map
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JL. May. Jend. Sungkono 120, Surabaya, 60256, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 368 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (USD 5 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Nightclub
  • Waterslide
  • Health club
  • Tennis on site
  • Number of spa tubs - 1
  • Free pool cabanas
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 17255
  • Conference space size (meters) - 1603
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1995
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch Smart TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

CHI, The Spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner. Open daily.

Sapore Osteria - This restaurant serves dinner only. Open daily.

Shang Palace - This restaurant serves lunch and dinner. Open daily.

Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 24.63 per person (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 61.0 per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs USD 5 per day

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

  • Hotel Shangri-la Surabaya
  • Shangri-La Surabaya Hotel
  • Shangri la Hotel Surabaya
  • Shangri-La Surabaya Surabaya
  • Shangri-La Surabaya Hotel Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self parking. Parking spots may be limited.

  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

  • Yes, there are 5 onsite restaurants. Nearby restaurants include Porong Wei (6-min walk), Bakerzin (6-min walk), and Bakwan Kapasari (7-min walk).

  • Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Surabaya also has a nightclub, a waterslide, and a sauna, as well as a steam room, a picnic area, and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Great hotel, excellent service!

    I was on a brief trip for some business and stayed only 1 night. Got upgraded but had no time to enjoy any facilities. Service is excellent and I will definitely come back.

    1 night trip, Jul 19, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    convenient and luxurious hotel

    location is good and stay was wonderful with friendly staffs

    Benjamin, Business trip, Oct 3, 2016

    Verified Hotels.com guest review

  • 8.0.Very good

    Sensational services.

    The Horizon Club team possesses warmest and I can strongly sense their sincere effort in trying to make every customer happy and pleasant stay at Shangri-la Surabaya

    Business trip, May 3, 2013

    Verified Hotels.com guest review

  • 8.0.Very good

    Weekend Getaway

    Though the hotel looks dated and some parts are in a need of a renovation, the service provided by the great staff more than made up for it. If you are looking for a place to chill, read, relax and be pampered, the shangrila is perfect. Though the rooms can get quite noisy as the walls are a bit thin. One suggestion for the hotel is to put the families together and the people without families together. as it could get quite noisy in the mornings when the kids were up. But overall, a lovely place.

    Visitor, Other trip, Aug 16, 2013

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great as Shangrila

    Shangrila is a reputable brand across Asia. I have stayed in a few over the past few weeks and the experience is consistenly excellent from service, facilities, rooms and breakfast buffet. There is not much to do in Surabaya itself however it was good to have a mall with a nice food court and a cinema,

    Romaing, Other trip, Jun 7, 2013

    Verified Hotels.com guest review

  • 4.0.Fair

    Below expectations for a Shang

    - Had a burger at the cafe that tasted like it was from McDonald's. - Upon checking into my room, I found very distracting renovation noise coming from the room above. - Mini bar was empty - Shower drain was clogged. - When leaving, the bell boys all stood by the side playing with their phones while guests were loading their luggage onto cars.

    Other trip, May 28, 2017

    Verified Expedia guest review

  • 6.0.Good

    Is starting to show signs of worn out!

    The hotels rate can no longer follow the standard of the hotel. It used to be the best hotel in Surabaya, but time is running out for th eold Shangri-La, which needs to reinvent itself - otherwise the new hotels in city center will take over soon, they actually already are!

    Jesper, Other trip, May 13, 2014

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel for work in Surabaya

    Excellent staff. Horizon club very good indeed. Central to airport and city.

    Al, Other trip, Mar 6, 2016

    Verified Expedia guest review

  • 8.0.Very good

    Excellent

    Amazing staff! Lovely hotel, will come back for sure!

    Julian, 1 night business trip, Feb 12, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very comfortable stay

    We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.

    Meghan, 17 night business trip, Oct 18, 2021

    Verified Hotels.com guest review

See all 179 reviews