See all properties
Save

Choose dates to view prices

Shangri-La Surabaya

Photo gallery for Shangri-La Surabaya

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Bar (on property)

Overview of Shangri-La Surabaya

Shangri-La Surabaya

5.0 star property
Luxury hotel in Surabaya with 5 restaurants and spa
8.8 out of 10 Fabulous
8.8/10 Fabulous

190 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • Tunjungan Plaza - 7 min drive
  • Pakuwon Mall - 8 min drive

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Tandes Station - 15 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Free local area shuttle

Restaurants

  • Desperados Bar & Restaurant - 2 min walk
  • Citilites Sky Club & Bistro - 10 min walk
  • Jamoo Restaurant - 9 min walk
  • Wisata Rasa - 4 min walk
  • Baik Su Korean Restaurant - 3 min walk
Map

About this property

Shangri-La Surabaya

Shangri-La Surabaya features a nightclub and a free kids' club. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and JAMOO, one of 5 restaurants, serves breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers say great things about the comfortable beds and location.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 368 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to Horizon Lounge for Horizon Guests
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (USD 5 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Free local shuttle
  • Playground
  • Children's games
  • Outlet covers
  • Lifeguard on site

What to do

  • Tennis
  • Yoga classes
  • Golfing nearby

Working away

  • Business centre
  • 14 meeting rooms
  • Conference centre (17255 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

JAMOO – This restaurant serves breakfast, lunch and dinner.
Nishimura – This restaurant serves lunch and dinner. Open daily.
Sapore Osteria – This restaurant only serves dinner. Open daily.
Shang Palace – This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 24.63 per person

Children & extra beds

  • Rollaway beds are available for USD 61.0 per night

Parking

  • Valet parking costs USD 5 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya offer free cancellation for a full refund?
Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Shangri-La Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Shangri-La Surabaya?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Shangri-La Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Shangri-La Surabaya and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Surabaya also has a nightclub, a water slide and a sauna, as well as a steam room, a picnic area and a garden.
Are there restaurants at or near Shangri-La Surabaya?
Yes, there are 5 on-site restaurants.
What's the area around Shangri-La Surabaya like?
Shangri-La Surabaya is a short 8-minute walk from Ciputra World Mall and 19 minutes' walk from Al-Akbar Mosque. Travellers love the hotel's prime location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.3/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

8/10 Very good

Ramasamy, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Rohit, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elaine, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Terry, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Heesung, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Excellent
Amazing staff! Lovely hotel, will come back for sure!
Julian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Just ok
Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable stay
We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.
Meghan, 17-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Bima, 1-night trip
Verified Expedia guest review

8/10 Very good

Great hotel near Ciputra World Surabaya
The hotel was great, the only complaint was that the pool was closed.
1-night trip
Verified Hotels.com guest review