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Neustadt Apartments

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Comfort Apartment (Cosy) | Living area | Flat-screen TV
Front of property
Deluxe Apartment (Noble) | Premium bedding, down duvets, pillow-top beds, individually decorated
Shower, hair dryer, slippers, towels

Overview of Neustadt Apartments

Neustadt Apartments

4.0 star property
Upmarket hotel in city centre in Lucerne

9.8/10 Exceptional

26 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Lounge area
  • Refrigerator
Morgartenstrasse 4, Lucerne, LU, 6003
Main amenities
  • Weekly housekeeping
  • Breakfast available
  • Self parking
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
For families
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Separate sitting area
  • Espresso maker
  • Blackout curtains

Room options

About this area

What's nearby

  • Heart of Lucerne
  • Chapel Bridge - 9 min drive
  • Burgenstock - 36 min drive

Getting around

  • Zurich Airport (ZRH) - 57 min drive
  • Lucerne Station - 3 min walk
  • Lucerne (QLJ-Lucerne Train Station) - 3 min walk
  • Luzern Sgv Station - 9 min walk


  • Café Spettacolo - 3 min walk
  • Starbucks - 2 min walk
  • Burger King - 2 min walk
  • Heini - 3 min walk
  • Pacifico - 2 min walk

About this property

Neustadt Apartments

Enjoy your visit to Lucerne with a stay at Neustadt Apartments. The helpful staff and location get good marks from fellow travellers.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms


  • Check-in time from 2:00 PM until 10:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:00 PM
  • The check-in location differs from the property location; to check in, go to Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Uncovered on-site self-parking (CHF 20 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–10:00 AM

What to do

  • Access to nearby health club


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage


  • Built in 1950
  • Art gallery on site
  • Designer shops on site
  • Shopping centre on site


  • Lift
  • Well-lit path to entrance


  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Fan
  • Espresso maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher
  • High chair


  • Weekly housekeeping
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately CHF 19.00 for adults and CHF 19.00 for children


  • Uncovered self-parking costs CHF 20 per day
  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.


<p>This property accepts credit cards and cash.</p>

Also known as

Neustadt Apartments Luzern
Neustadt Apartments Hotel
Neustadt Apartments Luzern
Neustadt Apartments Hotel Luzern
Neustadt Apartments Hotel
Neustadt Apartments Lucerne
Neustadt Apartments Hotel Lucerne

Frequently asked questions

Does Neustadt Apartments offer free cancellation for a full refund?
Yes, Neustadt Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Neustadt Apartments?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Neustadt Apartments?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Neustadt Apartments?
Yes. Self-parking costs CHF 20 per day. Parking spaces may be limited.
What are the check-in and check-out times at Neustadt Apartments?
You can check in from 2:00 PM - 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Neustadt Apartments?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (14-min walk) is nearby.
What is there to do at Neustadt Apartments and nearby?
Neustadt Apartments has access to a nearby health club.
Does Neustadt Apartments have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a toaster and cookware.
What's the area around Neustadt Apartments like?
Neustadt Apartments is in the heart of Lucerne, a short 3-minute walk from Lucerne Station and 3 minutes' walk from Mt. Rigi. Our travellers say that the local area is very walkable.







Staff & service




Property conditions & facilities




10/10 Exceptional

Great place to stay with lots of space
We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.
Mark, 3-night trip with friends
Verified guest review

10/10 Exceptional

Perfect stay
The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!
Lara, 9-night family trip
Verified guest review

10/10 Exceptional

Loved this place and will definitely be back. Roomy and modern. Newly renovated too!
Debbie, 6-night business trip
Verified guest review

10/10 Exceptional

It was an enjoyable stay, our only comment was that the couch in the salon was not that comfortable
Robert, 7-night trip
Verified guest review

10/10 Exceptional

This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.
Anjali, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a convenient place. Just about 200 mtr from the train station. And wonderfully kept. Clean and comfortable. The kitchen, bathroom, bedroom and living area are all well kept. Really impressed.
Siva Rama Krishna Prasad, 4-night trip
Verified guest review

10/10 Exceptional

Great location, Modern apartment with great amenities REALLY appreciate coffee machine and cups! Easy check in and friendly staff. Would stay again and definitely recommend it!
Svitlana, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

In beautiful condition. Great location
David, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a great apartment, no hastle to get the key, the staff was great and very welcoming. The location is superb, it is like a couple of blocks from train station and harbor.
BEATRIZ, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

A great base to explore Lucerne
We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal! The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well. The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs. Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue. The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.
JAMES, 7-night trip
Verified guest review