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1 room, 2 adults

Shangri-La Hotel, The Marina

5-star5 stars
Great for families

Good to know

  • Children's pool
  • In-room childcare (surcharge)
  • Boat tours nearby
  • Dry cleaning/laundry service
Pierpoint Road, Cairns, QLD, 4870, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Reef Fleet Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • In-room childcare (surcharge)
    • Boat tours nearby
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Queensland may have travel restrictions in place due to COVID-19. 

  • Fantastic location near the Marina. Rooms are new, clean and big. Rest of the other parts…Sep 27, 2019
  • Service was a bit slow, Amneties could have been improvedMar 15, 2019

Shangri-La Hotel, The Marina

More Info: 6823 2342

from S$169
  • Deluxe Room, 1 King Bed, Sea View
  • Deluxe Room, Sea View
  • Executive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View
  • Executive Twin Room, 2 Queen Beds, Marina View
  • Horizon, Room, 1 King Bed, Marina View
  • Suite, 1 King Bed
  • Horizon Club, Club Suite, Marina View
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Executive Suite
  • Suite, 1 Bedroom

What’s around Shangri-La Hotel, The Marina

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.5 km
  • Centenary Lakes Botanic Gardens - 2.9 mi / 4.6 km
  • Skyrail Rainforest Cableway - 9.9 mi / 15.9 km
  • Crystal Cascades - 12.9 mi / 20.8 km

Getting around

  • Cairns Intl. Airport (CNS) - 14 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 18 min drive
  • Redlynch Station - 20 min drive

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Queensland may have travel restrictions in place due to COVID-19.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (AUD 20.00 per day)

  • Onsite valet parking (AUD 25.00 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 18
  • Conference space
  • Conference space size (feet) - 4456
  • Conference space size (meters) - 414
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Refrigerator
More
  • In-room safe (laptop compatible)

Special features

Dining

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Shangri-La Hotel, The Marina’s small print

Also known as

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri La Hotel, The Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel, The Marina Hotel
  • Shangri-La Hotel, The Marina Cairns
  • Shangri-La Hotel, The Marina Hotel Cairns

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to 7:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: AUD 100 per night

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge of AUD 65 (subject to availability)

Self parking costs AUD 20.00 per day

Valet parking costs AUD 25.00 per day

Rollaway beds are available for AUD 60.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 21 for adults and AUD 10.00 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel, The Marina

  • Does Shangri-La Hotel, The Marina offer free cancellation for a full refund?
    Yes, Shangri-La Hotel, The Marina does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-La Hotel, The Marina?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-La Hotel, The Marina?
    Yes. Self parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
  • Is there a pool at Shangri-La Hotel, The Marina?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
  • Are pets allowed at Shangri-La Hotel, The Marina?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Shangri-La Hotel, The Marina?
    You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Shangri-La Hotel, The Marina?
    Yes, The Backyard offers alfresco dining, international cuisine, and ocean views. Nearby restaurants include Prawn Star (4-min walk), Salt House (4-min walk), and Tha Fish (4-min walk).
  • Is there an onsite casino at Shangri-La Hotel, The Marina?
    No, this hotel doesn't have a casino, but Reef Hotel Casino (5-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • What is there to do at Shangri-La Hotel, The Marina and nearby?
    Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Shangri-La Hotel, The Marina also has a picnic area and a garden.

Recent reviews

Fabulous 8.8 From 827 reviews

Good 6.0
Overall facility is clean and well-maintained, but the rooms are old. Loud construction during the day. The experience and room quality was disappointing and not worth the room price. Other Shangri La properties are much better maintained.
sg1 night trip
Very good 8.0
Very comfortable
Although dated and in need of a refurb, we still enjoyed our stay. Amazing view of the marina, great service - especially by Tom W. who was exceptional in the Horizon lounge. The beds are so comfortable and our suite was super spacious. Thank you!
Alison, au4 night family trip
Exceptional 10.0
What a view!
The room overlooked the marina, walking distance to Cairn's best restaurants, comfortable and clean room.
Penelope, au1 night trip
Very good 8.0
We had a great stay at the ShangriLa
William, au6 night trip
Exceptional 10.0
Large and bright rooms, very comfortable stay. Good amenities in room, gym well equipped.
au1 night romance trip
Exceptional 10.0
Great Stay
Great hotel. Service was excellent. Well managed hotel.
Ashley, au4 night trip
Exceptional 10.0
Great location, just walk out on to the esplanade and you can walk along the water front. Staff are excellent.
Aaron, au2 night trip
Exceptional 10.0
Great location and amenities - fabulous views, easy walking, quiet - a great choice!
Phil, au7 night trip
Very good 8.0
Great location, and with large clean rooms.
YU-HSIANG, au3 night trip
Exceptional 10.0
Friendly and efficient staff. The location has access to great dining, the reef and shopping. Attractive and comfortable rooms and very ambient lobby. We Ve had a fabulous stay.
au2 night romance trip

Shangri-La Hotel, The Marina