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All properties in Antwerp, Flemish Region, Belgium

De Keyser Hotel

4-star hotel with restaurant, connected to a shopping center, near Antwerp Zoo

  • Free WiFi
From
S$162
  • De Keyser Hotel
  • De Keyser Hotel
  • Guest Room
  • Guest Room
  • De Keyser Hotel
1 / 51De Keyser Hotel
7.4.Good.
  • Carpet was stained everywhere. The bed was terrible. The window had its casing removed…

    Oct 24, 2019

  • Hotel was great location and hotel staff were extremely friendly. Rooms were noisy but…

    Oct 8, 2019

See all 250 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Transport options
Convenient
  • Free WiFi
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 123 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Business center
  • Airport shuttle

For families

  • In-room childcare (surcharge)
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer
  • Coffee/tea maker

What’s around

  • In Statiekwartier
  • Antwerp Zoo - 2 min walk
  • Cathedral of Our Lady - 18 min walk
  • Antwerp Market Square - 20 min walk
  • Museum Aan de Stroom - 23 min walk
  • Lotto Arena - 29 min walk
This property is closed from February 7 2021 to February 21 2021 (dates subject to change).
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double or Twin Room
  • Superior Double or Twin Room
  • Deluxe Suite

Location

  • In Statiekwartier
  • Antwerp Zoo - 2 min walk
  • Cathedral of Our Lady - 18 min walk

What’s around

Landmarks

  • In Statiekwartier
  • Antwerp Zoo - 2 min walk
  • Cathedral of Our Lady - 18 min walk
  • Antwerp Market Square - 20 min walk
  • Museum Aan de Stroom - 23 min walk
  • Lotto Arena - 29 min walk
  • Sportpaleis - 30 min walk
  • De Keyserlei - 1 min walk
  • Century Center - 1 min walk
  • Queen Astrid Square - 2 min walk
  • Queen Elizabeth Hall - 3 min walk

Getting around

  • Antwerp (ANR-Antwerp Intl.) - 6 min drive
  • Brussels Airport (BRU) - 39 min drive
  • Antwerp (ZWE-Antwerp Central Train Station) - 2 min walk
  • Antwerp Central Station - 2 min walk
  • Antwerpen East Station - 25 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-7:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Belgium may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

The front desk is open daily from 3:00 PM - 7:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • One meeting room

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Polish
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Plasma TV
  • Satellite TV channels

Stay connected

  • Free WiFi

Food and drink

  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Emerald - This bar serves breakfast, lunch, and dinner.

Small print

Also known as

  • De Keyser
  • Keyser Antwerp
  • De Keyser Hotel Hotel
  • De Keyser Hotel Antwerp
  • De Keyser Hotel Hotel Antwerp
  • De Keyser Antwerp
  • De Keyser Hotel
  • De Keyser Hotel Antwerp
  • Hotel Keyser
  • Alfa De Keyser Antwerp
  • Hotel Alfa De Keyser
  • Keyser Hotel Antwerp
  • Keyser Hotel

Optional extras

Breakfast is offered for an extra charge of EUR 20.00 per person (approximately)

Airport shuttle service is offered for an extra charge of EUR 11 per person (one way)

Airport shuttle for children between the ages of 2 and 11 costs EUR 11.00 (one way)

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.97 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, De Keyser Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from February 7 2021 to February 21 2021 (dates subject to change). The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
    • Fitness facilities
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 7:00 PM. Check-out time is noon. Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant, Emerald. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Wagamama (3-min walk), Tawan (3-min walk), and bai wei (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 11 per person one way.
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course.
7.4.Good.
  • 10.0.Exceptional

    Very convenient & good breakfast

    Never disappointed, very close to train station so convenient to restaurants, zoo & shopping When in Antwerp DeKeyser that where I stay to clients

    david, 1 night business trip, Sep 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The location was great. Could do with more plates at breakfast. Steps up to hotel entrance not good.

    3 night family trip, Aug 26, 2019

    Verified Expedia guest review

  • 6.0.Good

    De Keyser

    Public rooms are impressive. Location is ideal - c50m from the railway station. Reception staff were friendly. Breakfasts excellent, & promptly replenished by the 2 hardworking staff members. Shoe polishing machine by lifts. The first room I was shown to had a broken window, which was dangerous to open, & I was upgraded to a superior one. There were various problems with the 2nd one - I felt embarrassed to mention them all to the reception staff. They were mainly related to maintenance - if each room had been thoroughly checked before letting guests in, some problems could have been avoided. The 2nd room had an excellent view, but problems with the room included: The safe didn't work. TV - There were only 24 channels, & only 1 in English, no BBC. Plumbing The handbasin leaked & there was no bathplug. Reception didn't have a spare. I feel that for a 4 star hotel the required standard wasn't achieved. More training & staff visits to other hotels of the same star rating could help give greater awareness of guests' expectations.

    2 night trip, Jun 16, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Location excellent and staff very good Safe hotel

    1 night trip, May 3, 2019

    Verified Expedia guest review

  • 6.0.Good

    Helpful and professional staff however very noisy hotel.

    2 night romance trip, Apr 4, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Generally was a good Hotel, friendly and helpful staff, I just think the rooms were a bit small for the size of the Beds, no where to put the Suitcase rack.

    1 night family trip, Mar 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Next to train station

    Great location across the street from Centraal Station. Adult only hotel with a good location right on the main avenue of Antwerp. Friendly service. We were not in the hotel much during our stay but would stay there again next time.

    John, 2 night romance trip, Feb 22, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Dated rooms, leakage in bathroom, damaged curtains, but friendly staff and clean.

    2 night trip, Dec 27, 2018

    Verified Expedia guest review

  • 2.0.Poor

    Booked this hotel as the Radisson was full. Hotel looked ok outside but that was only a thin veneer. Despite having paid in advance Reception demanded payment of city tax on arrival. The room was freezing and the single heater unit took several resets to get going. Even then it was only capable of slightly warming the area immediately around it. There was a very unpleasant odour of drains in the room, and thinking the smell was probably due to dried out u bends I ran the taps in the bathroom. This reduced the smell but led to the discovery that the bath water came out of the taps a muddy brown colour.

    Euro-traveller, 1 night trip, Nov 21, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Good location in the city centre. Good breakfast clean and comfortable rooms. Issues with parking as we had a tall car.

    1 night trip, Oct 23, 2018

    Verified Expedia guest review

See all 250 reviews