It’s definitely not a 5 star hotel. The first room given to us was on the 2nd floor and it was absolutely disgusting. There were white stains on and around the bed and lamp stand, the lamp head was out of place, the floors were so dirty you couldn’t walk without shoes, and the room was very hot and dusty you needed a mask to breathe safely. We complained and they said they’d give us a better room. After an hour of waiting we were extremely fed up and spoke to them again. They weren’t taking us seriously until we showed photos and spoke with them a THIRD time (extremely upset), at which point they gave us a new room within 5 minutes. The new room was cleaner but still had little spots and stains but we just wanted a room. They said they’d send bellhop to get our bags but after 10 minutes of waiting I went and got the bags myself. The hotel is generally run down and in dire need of renovation. Customer relations would call us every other day to make sure we weren’t having other issues and sent us a fruit basket, which was nice. We did have other issues though, I had to go to concierge every day 4-5 times to reprogram my card because the door wouldn’t unlock. We eventually ended our stay and went to a different hotel.