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Sheraton Ottawa Hotel

4-star hotel with restaurant, near Parliament Hill

  • Free WiFi
From
S$153

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Club Room, 2 Double Beds, Non Smoking - Bathroom
  • Room, 2 Double Beds - Bathroom
  • Indoor Pool
Indoor Pool. Image 1 of 36.
1 / 36Indoor Pool
150 Albert St, Ottawa, K1P5G2, ON, Canada
8.8.Fabulous.
  • My daughter has severe allergies to dust and animal fur. It was evident that the room was…

    Nov 4, 2021

  • Very comfortable, had to order food in as restaurants closed other than that, we would…

    Oct 29, 2021

See all 599 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Quiet

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:
  • Bar/Lounge
  • Business center
  • Dining venue
    • Free WiFi
    • Parking available
    • Bathtub
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 236 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Fitness center
    • Valet parking
    • 24-hour business center

    For families

    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television

    What’s around

    • In Downtown Ottawa
    • Parliament Hill - 7 min walk
    • Rideau Centre - 9 min walk
    • Shaw Centre - 10 min walk
    • University of Ottawa - 12 min walk
    • Byward Market Square - 14 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Room, 1 King Bed, Non Smoking
    • Room, 2 Double Beds, Non Smoking
    • Club Room, 2 Double Beds, Non Smoking
    • Club Room, 1 King Bed, Non Smoking

    What’s around

    Landmarks

    • In Downtown Ottawa
    • Parliament Hill - 7 min walk
    • Rideau Centre - 9 min walk
    • Shaw Centre - 10 min walk
    • University of Ottawa - 12 min walk
    • Byward Market Square - 14 min walk
    • Canadian Museum of History - 25 min walk
    • Rideau Canal - 30 min walk
    • Carleton University - 2.5 mi / 4 km
    • Casino du Lac Leamy - 3.5 mi / 5.7 km

    Getting around

    • Ottawa International Airport (YOW) - 15 min drive
    • Ottawa, ON (XDS-Ottawa Train Station) - 6 min drive
    • Ottawa Station - 6 min drive
    • Ottawa Fallowfield Station - 16 min drive
    • Bayview Station - 29 min walk
    map
    See on map
    150 Albert St, Ottawa, K1P5G2, ON, Canada

    At a glance

    Hotel size

    • This hotel has 236 rooms
    • This hotel is arranged over 17 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19

    Children

    • Up to 3 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets stay free (dogs and cats only)
    • Specific rooms only, restrictions apply*
    • 2 per room
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Onsite valet parking (CAD 29.00 per day; includes in/out privileges)
    • Onsite extended parking (CAD 29 per day)

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)

    Things to do

    • Fitness facilities
    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Mountain biking nearby

    Working away

    • 24-hour business center
    • Business center
    • Number of meeting rooms - 10
    • Conference space
    • Conference space size (feet) - 827
    • Conference space size (meters) - 77

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible public bathroom
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Wheelchairs available on site
    • Closed captioned TV
    • Lowered electrical outlets in bathroom
    • Lowered peephole/view port in door
    • Lowered locks/deadbolt
    • Grab bar - near toilet
    • Grab bar - in bathtub
    • Visual fire alarm
    • Lever door handles

    Languages Spoken

    • English
    • French
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Pillowtop mattress

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 50-inch LCD TV
    • Pay movies
    • Satellite TV channels
    • IPod docking station

    Stay connected

    • Desk
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Carleton Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

    Sasha's Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Fees & policies

    Optional extras

    • Late check-out can be arranged for an extra charge of CAD 75.00 (subject to availability)

    Children & extra bedsPay at property

    • Rollaway beds are available for CAD 20.0 per night

    PetsPay at property

    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    ParkingPay at property

    • Valet parking costs CAD 29.00 per day with in/out privileges
    • Extended parking costs CAD 29 per day

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 8:00 AM to 10:00 PM

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted.

    This property reserves the right to pre-authorize the guest's credit card prior to arrival.

    Also known as

    • Hotel Sheraton Ottawa
    • Ottawa Sheraton
    • Ottawa Sheraton Hotel
    • Sheraton Hotel Ottawa
    • Sheraton Ottawa
    • Sheraton Ottawa Hotel
    • Sheraton Ottawa Hotel Hotel
    • Sheraton Ottawa Hotel Ottawa
    • Sheraton Ottawa Hotel Hotel Ottawa

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Sheraton Ottawa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs CAD 29.00 per day. Extended parking costs CAD 29 per day.
    • Yes, cats and dogs stay free, with a limit of 2 per room. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge of CAD 75.00 (subject to availability). Express check-out is available.
    • Yes, there's an onsite restaurant, Carleton Grill. Nearby restaurants include Presotea (3-min walk), Second Cup (3-min walk), and Gabriel Pizza (3-min walk).
    • No, this hotel doesn't have a casino, but Casino du Lac Leamy (7-min drive) and Rideau Carleton Raceway (19-min drive) are both nearby.
    • Have fun with activities like cycling, hiking, and rock climbing, and practice your swing at the nearby golf course. Sheraton Ottawa Hotel also has a fitness center.
    8.8.Fabulous.
    • 10.0.Exceptional

      Another great holiday at the Sheraton in Ottawa!

      As always, very clean accommodations with friendly and courteous and prompt service.

      Karen, 3 night trip, Oct 20, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Average

      Carmen, 2 night trip with friends, Oct 8, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Stayed for five night, was a pretty good experience. Rooms were a bit torn and outdated but I can see that that tried to upgrade the furniture to make it look a bit more modern. The cable wasn’t working from time to time for some reason which sucked but overall I enjoyed my stay but a bit overpriced in my opinion.

      5 night trip, Oct 3, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Nice place

      Whether was beautiful , everything is clean and safety. Nice place , I recommend. The parking is paid every day , was a surprise , not expected.

      2 night trip, Sep 16, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Fix your damn toilets

      The location of the hotel was excellent. What ruined the trip for us was the toilet in our hotel room not working. After we contacted the front desk 3 times over 3 days, it still wasn’t fixed. Not were we offered the chance to change our room. Also the bed was very soft, and our pillows were uncomfortable. I would not go back to the Sheraton because of how poor the staff reacted to fix the issues we addressed.

      Pascal, 3 night trip, Sep 3, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      We travel to Ottawa often and have stayed in many hotels. Thought we would give the Sheraton a try. We travelled with family and required adjoining rooms for our children. I was emailed by the hotel in advance stating they could accommodate this request. Upon arrival there were no adjoining rooms. The front staff called up and asked a couple they had just placed in a room to give up their room for us , which they did kindly . There appeared to be no sanitizing of the room upon their departure (although they were only in there for 10-15 minutes) . We were in the room next door and witnessed them leaving . As we had evening plans , we quickly changed and went for dinner. We came back late and while washing up in bathroom noticed a large leak in the pipe under the sink . All was draining onto the bathroom floor as there was a huge crack in the pipe . Being late and that our children had an adjoining room, moving was not an option so we were left with an out of service bathroom. Upon departing the next day and showing front staff video of the cracked pipe and leak, a passing apology was made . We requested our car be brought by valet (was told 10 mins max ) and waited for 30 and had to ask two more staff as it seems we were forgotten . So disappointed in this hotel and will not be returning.

      James, 1 night family trip, Aug 27, 2021

      Verified Expedia guest review

    • 8.0.Very good

      Overall good value for money

      The hotel is a not bad for a 3-4 stars hotel, had $30 a night for valet parking because there any parking in the area is pretty much the same. Rooms are old but clean, toilets are not eco friendly, they’re maybe 20 years old they flush a ton of water every time, made me wonder why a hotel like that can’t spend the money to update their toilets. The Center of the city is 20 minutes walk or one subway station.

      2 night family trip, Aug 26, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Location was great within walking distance of many things. Front desk was helpful and kind. Room was a bit outdated but clean and fairly big. Overall, my family enjoyed it very much.

      Helen, 3 night family trip, Aug 25, 2021

      Verified Expedia guest review

    • 8.0.Very good

      The hotel was clean, the staff very friendly and the amenities were good considering COVID. The only thing I didn’t like was having an adjoining room and the one night there were a number of men staying there and they were disruptive til one in the morning. I know you can’t regulate behaviour but try to avoid using adjoining rooms if possible.

      Janice, 3 night romance trip, Aug 25, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Comfort and convenience

      The bedroom was large and comfortable. In addition to a desk chair there was an upholstered chair and footstool for relaxing. Nice to have somewhere other than the bed to sit to watch tv or read. Bright bathroom with good water pressure. And lots of hangers in the closet! We’ll happily return to this hotel.

      Lauren, 2 night trip, Aug 23, 2021

      Verified Hotels.com guest review

    See all 599 reviews