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All properties in Puerto Vallarta (and vicinity), Mexico

Krystal Vallarta

3.5-star beachfront resort with spa, near Cruise Ship Terminal

  • Free WiFi
From
S$120

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1 / 66Krystal Vallarta
Avenida Las Garzas, Puerto Vallarta (and vicinity), 48300, JAL, Mexico
6.8.Good.
  • As in the past years Krystal is a pleasant place to stay at. Very good service and a…

    Dec 26, 2019

  • Covid times are in deed difficult times. But I will say this m. The staff is not the most…

    Jan 26, 2021

See all 939 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Transport options
Walkable
Quiet
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 388 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

Feel at home

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Hotel Zone Beach - 5 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, Ocean View
  • Standard Room, Garden View
  • Deluxe Room, Mountain View
  • Deluxe Room, Sea View

Location

Avenida Las Garzas, Puerto Vallarta (and vicinity), 48300, JAL, Mexico
  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Hotel Zone Beach - 5 min walk

What’s around

Landmarks

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Hotel Zone Beach - 5 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 26 min walk
  • Vallarta Casino - 27 min walk
  • El Faro Lighthouse - 37 min walk
  • Camarones Beach - 44 min walk
  • Malecon - 2.8 mi / 4.4 km
  • Bay of Banderas - 2.8 mi / 4.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 9 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 388 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Onsite self parking (MXN 50 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Beach towels
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Health club

Working away

  • Business center
  • Conference space
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Small print

Also known as

  • Krystal Hotel
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
  • Krystal Hotel Vallarta
  • Krystal Vallarta
  • Krystal Hotel Puerto Vallarta
  • Krystal Puerto Vallarta Hotel Puerto Vallarta
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta

Optional extras

Self parking costs MXN 50 per day

Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Vallarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 50 per day.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
  • Yes, an airport shuttle is available.
  • No, this resort doesn't have a casino, but Vallarta Casino (3-min drive) is nearby.
  • Have fun with nearby activities like sailing and scuba diving, and practice your swing on the nearby golf course. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Vallarta also has an outdoor pool and a health club, as well as spa services and a garden.
6.8.Good.
  • 6.0.Good

    Pretty but poorly managed.

    The resort it’s self is very pretty. The grounds are impressive for the money. This resort seems to be set up to accommodate Mexican travellers. Unless you speak Spanish you will find this hotel very difficult. The staff speak very limited English and because of this their first response tends to be “NO”......I believe this was the easier answer rather than finding out what I actually needed. I was not impressed at all once I arrived and they showed me the room I was assigned. In a mostly empty hotel they picked a room on the 6 floor facing the parking lot. All of that would have been fine but there was a roof top full of air conditioners units on the roof top next door at the same level as my floor. It sounded like an airplane taking off even with all of the doors and windows closed. It definitely doesn’t make you feel special when you realize that the hotel was about 90 percent empty and they tried to put you in this room which was objectively one of the worst. I would phone room service every morning for breakfast and more than half the time I was told it was closed. Even though I was looking at a menu that listed the hours. I would phone back and someone else would take my order like nothing happened. The when the food arrived it would come different than stated in the menu (about half the time). I booked this hotel because they said online they had 3 restaurants.....I guess because of low occupancy only one was open. I have more to say but out of characters.

    Joel, 14 night trip, Jan 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice and pleasant

    It’s not the best Hotel I stayed in but it’s not the worst I would stay there again it’s a good location

    Miguel, 7 night family trip, Jan 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great experience

    Ricardo, 2 night family trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    They didn't respect the rate we had booked through expedia and charged us an additional $200 CAD upon check-in. The AC in our room didn't work and there was no hot water. We waited 3 hours for someone to try and resolve the issue to no avail. They offered we shower in a different room that wasn't "made" but "at least we could have a warm shower" - this wasn't an option for us. Finally they promised us a new room would be available at 12pm the next day, to meet the bellboy in our room so we could get our new key. At noon, after multiple calls to reception and being put on hold 4 times we gave up and went to talk to the manager (around 2:30PM) finally they gave us the new key and sent the bellboy for the luggage. We paid "all-inclusive" but were denied soda at breakfast unless we paid for it. Food lineups at the only pool were slow as they only had one person serving an "over-sold hotel" (we know it was oversold as this is the reason they gave us for denying us a new room the night before). No beach service - you have to walk all the way to the pool area to get your food/drinks. Wifi speeds are slower than dial-up, so don't expect to get any work done here if you need to. Used to love this place years back but it's gone downhill. Half of their property was taken over by the hilton and the pool area that is left at Krystal is hideous and very poorly kept. The only "good" we found was the exceptional dinner servers at Aquamarina and the bellboy team. Terrible reception staff.

    2 night romance trip, Dec 31, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The conditions of the hotel were terrible. Never want to go back again.!!

    4 night romance trip, Dec 31, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Do not book this hotel!!!. There’s no wifi in rooms. No cable on TVs.Gives you any room they have available, not the one you paid for. Room service was awful. Food is not the greatest. I totally don’t recommend this hotel. Not satisfied at all.

    2 night romance trip, Dec 31, 2020

    Verified Expedia guest review

  • 6.0.Good

    Not really an all inclusive, they will charge you for a bottle of water which is ridiculous, in addition not many food options and the taste was not the best

    Abril, 2 night family trip, Dec 24, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Really old run down hotel.

    Very old run down hotel. Food was really bad. Staff was trying hard to cope with hotel's limitations.

    Laura, 3 night family trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Booked this as an all-inclusive stay. Staff is very nice and helpful although not all customer facing staff speak English. Resort is old and not all rooms/areas are updated or remodeled. We stayed in the high rise tower which was remodeled but very plain vanilla. The negative is that when it is busy it can take forever to get on an elevator since there are only 2. The biggest disappointment is the bottom shelf alcohol and the food was aweful.

    AZTraveler, 2 night romance trip, Nov 29, 2020

    Verified Expedia guest review

  • 4.0.Fair

    It didn’t have good working AC. Staff was rude only gave 2 towels

    7 night romance trip, Oct 24, 2020

    Verified Expedia guest review

See all 939 reviews