Hilton Nairobi - Nairobi

The place is so outdated and in a very bad condition. its has lost its glory. the same carpets that were there 10yrs ago are still there. the rooms are appalling. instead of changing the toilets they repaint the covers etc. hope it is renovated soon before it looses all its customers.

Booked two rooms on the discounted rate at Nairobi Hilton. During first stay had to upgrade to check in early however on return trip back to Nairobi there was no need. Given probably the worst room in the hotel. No aircon, only one light, fridge broken, one bin, stale smell! Hotel tried to fix air con and eventually offered alternative room but due to inconvenience involved did not take it and put up with the poor facilities. In defence of Hilton they did waive the room service bill without any prompts. However reason for the negative feedback is that a hotel of the stature of Hilton should ensure rooms are checked to ensure they are fit for purpose and all guests are afforded clean and functional rooms regardless of what rate has been paid. Very poor representation of the Hilton brand. I hope they undertake a major refurbishment of an iconic but very aging hotel. Staff must be commended for trying their best.

Very tired looking hotel. Paid for upgrade to check in early. This gave breakfast and access to executive lounge also. Area very busy with no go areas identified by staff. Generally hotel needs a major upgrade ( opened in 1969! and seems nothing added since then !) . Iconic building hence why i wanted to stay at the hotel. 2nd stay on Sept a lot worse !

It was ok. I would rate it 3 stars Not enough plugs for technology. Wifi connection was good.

I would stay there only when I can't avoid.