Hilton Orlando Lake Buena Vista - Disney Springs™ Area

Hotel manager Emmanuel worries alot about payment for laundry which amounts to USD300 for a 6days of stay. That he claims that we as guest refuse to answer a voice message that must be retrive from the phone which there was not one to begin with. And we were locked out. By rhe way, on that day my son was sick and having a fever. So you can see that the heartless hotel people are. And he the hotel managerthreathened to call for the police despite my explainationed. My advised to all guests avoid this hotel. It is old and run down too. Common sensed says that if you can afford to travel from Singapore to Orlandi and pay for the air tickets and plus Disney tickets for a family of five in 02 rooms, what is USD 300. Oh by the way, I had to declare in Montreal with the CBP I was carrying in excess of USD13000 . Nevertheless, we were glad to move out to a better service hotel near Universal Orlando which has Walgreen 24hrs grocery store. Thankfully it was not a Hilton. To summed it up, my advise to future guests not to book this hotel if you are elderly and have kids. Not family friendly hotel. A hotel to avoid as it will spoil the true happiness and spirit of Christmas. This hotel sure puts having a holiday in a very different perspective both as festive , Disney magic, family friendly. There are better service hotel out there. For your info, as an previous customer service representative for Singapore Airline, this hotel does not look much in customer service.

Hotel's location is within walking distance to downtown Disney and has bus shuttle to various Disney Theme parks. Hotel staff was helpful. Room condition was a mixture of old and new. The room's door looks run down but the sleeping area was new and clean, room was spacious. However toilet was abit of a let down and doesn't complement the room's condition. There was rust on the towel holder in the shower. Do request for a room with Downtown Disney view. There is a shuttle service to the premium outlet for shopping, however there was only 2 pick up timing from the hotel and the last pick up from the preium outlet was 730pm. Kind of disappointed at that as the outlet closes at 11pm, so i thought 730pm was abit too early as one would prefer to spend more time there. There was free DVD rental which was a nice touch. Over all am satisfied with the 6 nights stay.

Checking in was good. Friendly. Check out was perfunctory and nothing special. Lots of fees on top of room rate. I did get two bug bites from over night in our room and we saw a fruit fly as well. Strange. The parking attendants are not helpful.

good stay, but not really in walking distance to enything, the front desk was not very friendly, beside one good man with the best uber tip om the world. disneyshop personnel was the best in the world ;)

I have stayed in other hotels that were not as expensive as this one and have gotten more bang for my buck. The room was so hot, they had to send up an engineer around 2 in the morning to have the temperature adjusted. Housekeeping was also very scimpy with everything. The tissue was out when we checked in and there was no soap or anything that is normally in a hotel room. The next morning the housekeeper came to clean the room. I thought the tissue box was filled, but there was only 3 tissues placed in the box. I could go on.