Guests
All properties in George Town, Penang, Malaysia

JEN Penang Georgetown by Shangri-La

4-star hotel with 1 outdoor pools, connected to a shopping center, near KOMTAR

  • Free WiFi and free parking
From
S$80

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  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
  • Pool
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Magazine Road, George Town, 10300, Penang, Malaysia
8.8.Fabulous.
  • The hotel is located at a great location in Georgetown. It is easily accessible. The room…

    Jan 3, 2022

  • Overall ok except the hotel does not recognized hotels.com VIP Gold members for free…

    Dec 23, 2021

See all 898 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 443 guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • 24-hour health club

For families

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • Prangin Mall - 4 min walk
  • 1st Avenue Mall - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Club)
  • Executive Suite, 1 King Bed

What’s around

Landmarks

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • Prangin Mall - 4 min walk
  • 1st Avenue Mall - 3 min walk

Getting around

  • Penang Intl. Airport (PEN) - 16 min drive
  • Penang Sentral - 21 min drive
  • Airport shuttle (surcharge)
map
See on map
Magazine Road, George Town, 10300, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Free covered onsite self parking
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 48 for adults and MYR 24 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

  • Hotel Traders
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Traders Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Penang Hotel Traders
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, JEN Penang Georgetown by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Cafe Jen offers local and international cuisine. Nearby restaurants include stand lebuh presgrave (4-min walk), 888 Hokkien Mee (4-min walk), and DeHappy Seafood Restaurant (4-min walk).
  • Yes, an airport shuttle is available. The charge is MYR 117 per vehicle roundtrip.
  • JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.
8.8.Fabulous.
  • 8.0.Very good

    Great experience

    Hotel is in great condition and staff is well trained and very pleasant

    2 night business trip, Mar 15, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Staff very friendly during check in. Room is clean.Nearby walking distance to Komtar, bus station.

    Hanafi, 2 night family trip, Mar 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The best and very very good quality Nice clean and staff very courtesy

    Mohd, 2 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good stay

    Overall experience was fantastic. Good location

    CLAIRE HUA GEK, 2 night trip, Mar 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent and very professional service. Clean room. Originally was given a room with a very poor view facing the roof of the shopping centre at low floors. The staff was kind to change our rooms to higher floors at level 14 which we could have a glimpse of the Georgetown coastal sea. Really grateful to the staff for that. Around the hotel are Penang famous food within walking distance (eg. Penang Street Hawker Chendol). If you have a business conference at The Tops, this is the nearest hotel that does not require you to cross the roads via the public bus terminal. However they closed direct access from the hotel to the attached shopping centre and The Tops. Hope that the hotel could reopen the door to directly access the 2nd floor linkway to The Tops which would make it more accessible and convenient for elderly.

    wy, 4 night family trip, Mar 3, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The preventive measures put in place during this sensitive period amid the Covid-19 virus impressed me. The hotel was kept very clean. My request for early check in was arranged. Only issue is that though it’s supposed to be a VIP access property, there is any benefits or advantage, not even a room upgrade nor free minibar item. Non at all.

    JZ, 1 night romance trip, Mar 2, 2020

    Verified Expedia guest review

  • 8.0.Very good

    the airconditioning was fine. bed was comfortable. Toilet bowl could be a bit more comfortable, overall, a comfortable stay.

    3 night family trip, Feb 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    No lift is serving the basement car park, hence very inconvenience for older people to access to basement car park.

    1 night family trip, Feb 22, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The comprehensive qualitytoiletries in the hotel room.

    Michael, 3 night trip with friends, Feb 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Good service and location

    This is one hotel I would like to come back to. Service is good and location is convenient.

    Florence, 3 night family trip, Feb 6, 2020

    Verified Hotels.com guest review

See all 898 reviews