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Swissotel - Chicago

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Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Overview of Swissotel - Chicago

VIP Access
UNESCO Sustainable Travel Pledge

Swissotel - Chicago

4.5 star property
Riverfront hotel with 2 bars/lounges, near Chicago Riverwalk

8.4/10 Very good

1,951 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
323 E Wacker Dr, Chicago, IL, 60601
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Downtown Chicago
  • Chicago Riverwalk - 3 min walk
  • Michigan Avenue - 5 min walk
  • Millennium Park - 6 min walk
  • Grant Park - 6 min walk
  • Chicago Theatre - 10 min walk
  • Art Institute of Chicago - 11 min walk
  • Navy Pier - 17 min walk
  • Willis Tower - 27 min walk
  • Field Museum of Natural History - 32 min walk
  • Soldier Field - 38 min walk

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare International Airport (ORD) - 44 min drive
  • Chicago, IL (PWK-Chicago Executive) - 53 min drive
  • Millennium Station - 9 min walk
  • Chicago Van Buren Street Station - 19 min walk
  • Chicago Museum Campus-11th Street Station - 26 min walk
  • Randolph-Wabash Station - 10 min walk
  • State Station - 10 min walk
  • Lake Station - 12 min walk

Restaurants

  • American Craft Kitchen & Bar - 3 min walk
  • Stetson Ave & South Water St - 4 min walk
  • MingHin Cuisine - 4 min walk
  • Eggy's - 4 min walk
  • Sweetwater - 6 min walk

About this property

Swissotel - Chicago

Swissotel - Chicago offers a great location, putting you within a short 10-minute walk of Michigan Avenue and Millennium Park. You can indulge in deep-tissue massages, facials or manicures and pedicures, and The Palm serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a 24-hour fitness centre and a fitness centre. Fellow travellers like the comfortable beds and helpful staff. The property is only a short walk to public transportation: Randolph-Wabash Station is 10 minutes and State Station is 10 minutes.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 661 rooms
  • Arranged over 43 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 25 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site self-parking (USD 60.00 per night)
  • On-site valet parking (USD 78.00 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 8:00 AM–10:30 AM on weekdays and 8:00 AM–noon on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

What to do

  • Pool table
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • Built in 1988
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness centre
  • Spa services

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired Internet for a surcharge
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, Swedish massages and facials.

Dining

The Palm – This restaurant serves breakfast, lunch and dinner.
Amuse – This lobby lounge only serves light fare. Guests can enjoy drinks at the bar. Open daily.
On-site venue No. 3 – This restaurant only serves breakfast. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 20 per accommodation, per night
  • Resort fee inclusions:
    • Health club access
    • Fitness centre access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Additional inclusions

Optional extras

  • WiFi is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Breakfast costs between USD 5 and USD 22 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 250.00 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Self-parking costs USD 60.00 per night
  • Valet parking costs USD 78.00 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

Does Swissotel - Chicago offer free cancellation for a full refund?
Yes, Swissotel - Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Swissotel - Chicago?
As of 2 December 2022, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on 1 January 2023 start from S$183, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Swissotel - Chicago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Swissotel - Chicago?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 250.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Swissotel - Chicago?
Yes. Self-parking costs USD 60.00 per night. Valet parking costs USD 78.00 per night.
What are the check-in and check-out times at Swissotel - Chicago?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Swissotel - Chicago and nearby?
Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Enjoy amenities such as 2 bars, a 24-hour fitness centre and spa services.
Are there restaurants at or near Swissotel - Chicago?
Yes, there's an on-site restaurant, The Palm. Nearby restaurants include American Craft Kitchen & Bar (3-min walk), Stetson Ave & South Water St (4-min walk) and MingHin Cuisine (4-min walk).
What's the area around Swissotel - Chicago like?
Swissotel - Chicago is located by the river in Downtown Chicago, a short 9-minute walk from Millennium Station and 17 minutes' walk from Navy Pier. The local area is walkable and popular for its beaches.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Love this Hotel!!
We use the Swissotel when we stay in the city. The staff is fantastic and always professional. The hotel is immaculate and the rooms are always well maintained.
Jovan, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I love the Christmas decorations.
Upon check in the front desk was friendly but when an issue occurred they turned very cold. It's easy to be friendly and warm when things are going right, but when a moment of conflict arise the service turned cold. It only happened upon check in.
Iesha, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

My stay was great very clean nice staff overall very good!
Veronica, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kara, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel with friendly staff
Nice hotel, all you need within walking distance. Friendly staff throughout. View from the room was not the best (9th fl) with the big roads in frony, but ok.
Jens, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Trip review
Awesome trip and stay! Thank you!
Dani, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kimberly, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tatiyana, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Overall stay was average. The rooms where nice size but they need an update. The photos are a little miss leading.
Alexandra, 2-night business trip
Verified Hotels.com guest review