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All properties in Chicago, Illinois, United States of America
1 room, 2 adults

Swissotel - Chicago - Chicago

4.5-star4.5 stars
323 E Wacker Dr, Chicago, IL, 60601, United States of America

Riverfront hotel with 2 bars/lounges, near Chicago Riverwalk
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The room was clean once we arrived yet we stayed for two days yet no housekeepers came to…Sep 19, 2020
  • The best place to stay on the river. The corner rooms are spectacular and the gym has an…Sep 15, 2020

Swissotel - Chicago - Chicago

More Info: 6823 2342

from S$185
  • Classic Room, 2 Double Beds, City View
  • Classic Room, 1 King Bed, River View
  • Classic Room, 2 Double Beds, River View
  • Classic Room, 1 King Bed, Lake View (Lake View)
  • Classic Room, 2 Double Beds, Lake View
  • Premier Corner Room, 1 King Bed, City View
  • Premier Corner Room, 1 King Bed, City View
  • Classic Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, River View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View
  • Classic Room, 1 King Bed
  • Classic Double Room, 2 Double Beds
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed, View

What’s around Swissotel - Chicago - Chicago

Landmarks

  • In The Loop
  • Chicago Riverwalk - 3 min walk
  • Grant Park - 7 min walk
  • Chicago Theatre - 10 min walk
  • Millennium Park - 12 min walk
  • House of Blues Chicago - 13 min walk
  • Art Institute of Chicago - 15 min walk
  • Navy Pier - 17 min walk

Getting around

  • O'Hare Intl. Airport (ORD) - 32 min drive
  • Midway Intl. Airport (MDW) - 23 min drive
  • Chicago, IL (PWK-Chicago Executive) - 39 min drive
  • Millennium Station - 10 min walk
  • Chicago Van Buren Street Station - 18 min walk
  • Chicago Museum Campus-11th Street Station - 27 min walk
  • State Station - 11 min walk
  • Randolph-Wabash Station - 11 min walk
  • Lake Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 25 lbs)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1988
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

Swissotel - Chicago - Chicago’s small print

Also known as

  • Chicago Swissotel
  • Swissotel - Chicago Hotel Chicago
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property is licensed under an applicable law.Property Registration Number Hotel License

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 250.00 per stay

  • Resort fee: USD 20 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 60.00 per night

Rollaway beds are available for USD 50.0 per day

Breakfast costs between USD 5 and USD 22 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Swissotel - Chicago - Chicago

  • Does Swissotel - Chicago offer free cancellation for a full refund?
    Yes, Swissotel - Chicago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Swissotel - Chicago?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Swissotel - Chicago?
    Yes. Self parking costs USD 60.00 per night.
  • Are pets allowed at Swissotel - Chicago?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 250.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Swissotel - Chicago?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Swissotel - Chicago?
    Yes, there's an onsite restaurant. Nearby restaurants include Sweetwater (6-min walk), Bella Bacino's (7-min walk), and Eggy's (7-min walk).

Recent reviews

Fabulous 8.6 From 1,960 reviews

Very good 8.0
The could definitely use some microwaves in the rooms so we had to eat our left overs cold. If the place had a pool it was be amazing too. The only other thing is we stayed 2 days nobody came to clean our room not sure if its cause we only stayed 2 days. But other than that its a nice Hotel and comfy.
Rhonda, us2 night trip
Exceptional 10.0
Fantastic facility
Great location and facility, I personally believe having 24/7 security would be beneficial as there are folks wandering around the facility asking for money So didnt feel safe to go for a walk in morning or even outside the building for fresh air
Naitik, us2 night trip
Poor 2.0
No service didn’t not clean the room no fresh towels
Wanda, us2 night trip
Exceptional 10.0
Views were amazing. Walk-able to so many sites. Only downside. Parking was very expensive.
Kimberly, us2 night family trip
Very good 8.0
Average
Overall, I would say the hotel was average. Probably overpriced for the service. We asked multiple times for some additional items, seeing that cleaning services are not functioning right now due to COVID-19, however we never got them given to us. Another negative, was my bedside light would not work and continued to go in and out with the light. The room itself was very clean intitially. The view was pretty great though!!
Thomas, us3 night trip
Exceptional 10.0
It was wonderful up to a. Little lipstick left on the wall, but even with that i would still go back in a hrartbeat.
TASHA, us2 night trip
Exceptional 10.0
Tuck
My favorite hotel, by far.
John, us1 night family trip
Fair 4.0
The hotel was fine although the front desk never honored our request.
us2 night family trip
Fair 4.0
Ok hotel but too many amenities fees
The hotel was good the only thing i did not like is that i got charged 354.55 at the hotel when i got this deal on your websire it was 307 the hotels ask 100 Deposit and charge me 20 for ammenities feee my price 307 when up from 354.55 is good hotel but thet charged too much there where hotsl around the area better and water to take bath was not very hot u would say my stay was ok i think i will not comeback to this hotel too price on fee there parking is very small
Luis, us2 night trip
Good 6.0
Bad sleep
Loud noise from a water pipe made it very hard to sleep, not good for a pricey hotel
Brian, us2 night trip with friends

Swissotel - Chicago - Chicago

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