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Moon Palace Nizuc - All inclusive

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Aerial view
Luxury Ocean Front, Kids & Teens Free + Flex cancellation options | Premium bedding, down duvets, minibar, in-room safe
Breakfast and dinner served, Mexican cuisine, pool views
Lobby
Governador Suite, Flex cancellation options | Bathroom | Separate bathtub and shower, rainfall showerhead, free toiletries

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property
Upmarket beachfront property with golf course, near Moon Palace Golf Club

8.2/10 Very good

340 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • Restaurants and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Beach umbrellas
  • Beach sunloungers
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 1 min walk
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 33 min drive
  • Delfines Beach - 20 min drive
  • Dubai Palace Casino - 37 min drive
  • El Rey Ruins - 22 min drive
  • Plaza Las Americas - 37 min drive
  • Iberostar Cancun Golf Course - 32 min drive
  • Aquaworld - 26 min drive
  • Puerto Cancun Marina Town Center - 43 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lobby Bar
  • Grand Lobby Bar - 18 min walk
  • Cusco - 6 min drive
  • The Grill - 6 min drive
  • Grand Central Buffet - 5 min drive

About this property

Moon Palace Nizuc - All inclusive

At Moon Palace Nizuc - All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Moon Palace Golf Club. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. Offering pool views, Caporales serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course and a free kid's club. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 709 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Basketball
  • Shopping
  • Ecotours nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 34 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 27 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Closed-captioned TV
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 47-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Caporales – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arrecifes – Overlooking the pool, this steakhouse specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Manglar – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Pub – On-site pub. Open daily.
Sweet & Coffee – This coffee shop only serves brunch. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (roundtrip)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

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Frequently asked questions

Does Moon Palace Nizuc - All inclusive offer free cancellation for a full refund?
Yes, Moon Palace Nizuc - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Moon Palace Nizuc - All inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Nizuc - All inclusive?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Moon Palace Nizuc - All inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Nizuc - All inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace Nizuc - All inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Nizuc - All inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Moon Palace Nizuc - All inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Codere Casino Paseo Cancun (24-min drive) are both nearby.
What is there to do at Moon Palace Nizuc - All inclusive and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Moon Palace Nizuc - All inclusive also has 2 swim-up bars, 2 poolside bars and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Moon Palace Nizuc - All inclusive?
Yes, Caporales offers Mexican cuisine and pool views.
Does Moon Palace Nizuc - All inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace Nizuc - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Nizuc - All inclusive like?
Moon Palace Nizuc - All inclusive is a short 1-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.2

Very good

9.1/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Yanyi, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Beach wasn’t great location waves were harsh and water was darker than the zona hotelera área. Pools are not heated and they are freezing cold. Food was meh the hotel is super super busy.
Lacey, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent resort for all ages!
Great amenities to vacation planning to very enjoyable experience.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Food was great!!! Staff was top notch especially Armando at the lobby bar Nizuc!!! The property was beautiful!!! Entertainment was very good also.
Verified Expedia guest review

8/10 Very good

Staff was great and accommodating. The beach was quiet and the water is brown so if you are looking for waves or turquoise water then this is not the place for you. We first day at ER because my daughter eat a peanut that was in vegetable roll and she is highly allergic but the staff told there’s no peanut. Luckily we had epiphanies and ambulance came right away which saved her life. The manager payed for all medical bills and the staff made her meals separately through out the rest of the stay. Also, the grand is the new resort and is not included with Nizuc or sunrise and they will try to sell you during your stay. Overall the dining options, pool area and staff were great. They worked really hard to ensure your enjoying your stay.
Verified Orbitz guest review

10/10 Exceptional

Kyle, 1-night trip
Verified Orbitz guest review

8/10 Very good

Fife, 6-night trip
Verified Expedia guest review

4/10 Fair

Verified Expedia guest review