Best Western Plus Hanes Mall Hotel

Photo gallery for Best Western Plus Hanes Mall Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace

Overview of Best Western Plus Hanes Mall Hotel

Best Western Plus Hanes Mall Hotel

2.5 star property
No-frills Winston-Salem hotel with outdoor pool

8.0/10 Very good

1,007 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Convenience store
  • ATM/banking services
  • Laundry service
For families
  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Hanes Mall - 2 min drive
  • Wake Forest University - 10 min drive

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 12 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive
  • High Point Station - 24 min drive

About this property

Best Western Plus Hanes Mall Hotel

When visiting Winston-Salem, Best Western Plus Hanes Mall Hotel is a great choice to consider. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. Fellow travelers say good things about the helpful staff and location.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 5 floors


  • Check-in time from 3 PM - midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning

Traveling with children

  • Children stay free
  • Grocery/convenience store

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Closed captioned TV
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site


  • English

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Locy, 3-night trip
Verified guest review

8/10 Very good

Very good stay
Very good stay
Robert, 3-night family trip
Verified guest review

8/10 Very good

Mona, 1-night trip
Verified guest review

8/10 Very good

Patricia D, 3-night family trip
Verified guest review

10/10 Exceptional

Thanks go there every year good people
I had an excellent time but the pool was out of order but they said they would make a difference for next year’s visit family reunion Thanks go there every year good people
Virginia, 3-night family trip
Verified guest review

10/10 Exceptional

Excelente todo. Muy buen servicio. Mil gracias 😊.
Raineiro, 2-night trip
Verified guest review

10/10 Exceptional

Good choice
Great hotel! Clean and comfortable! Will definitely stay again if ever in the area again!!
Todd, 1-night family trip
Verified guest review

10/10 Exceptional

I loved that I was next door to Hanes mall. Nice!
I enjoyed my stay it was clean, quiet and comfortable. I had my family stay there when they got in town. I thought it was are ridiculous for a staff member to tell us we could not take our breakfast to hour Rooms. But yet I had a microwave and a refrigerator in the room. I also went out and got lunch and dinner and brought it back to the room. That was the only problem I had with this hotel. "Ridiculous" I would use the BW again.
Andre, 5-night trip
Verified guest review

4/10 Fair

Front desk staff needs to have better personality
The hotel needs a lot of updates. The shower nob was half missing and the shower rod not that stable. The shower curtain wouldn't stay up so lot of water went outside the shower. They state a pool, yes they have one but it has not been cleaned so it's a sign sayings close until further notice. The stairway was closed until further notice. Front desk staff, didn't have great personalities. If you asked them something, it was like you were bothering them. Only the spanish looking lady, front desk staff was pleasant and actually spoke. The young black man that was mopping the halls and the breakfast staff was absolutely pleasant and friendly. While we were out at the base fields someone entered our room and removed our wash towels but left the big towels. Not super horrible but definitely not that great. I will never use the hotel again.
Erica, 3-night family trip
Verified guest review

10/10 Exceptional

Donatus, 1-night trip
Verified guest review