Portola Hotel & Spa at Monterey Bay

Photo gallery for Portola Hotel & Spa at Monterey Bay

Primary image
Outdoor pool
Terrace/patio
View from room
Premium bedding, pillowtop beds, in-room safe, desk

Overview of Portola Hotel & Spa at Monterey Bay

VIP Access

Portola Hotel & Spa at Monterey Bay

4.0 star property
4-star resort with 1 outdoor pools, connected to the convention center, near Monterey Bay

8.4/10 Very good

986 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Two Portola Plaza, Monterey, CA, 93940
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Fitness center
  • Valet parking
  • Self parking
  • Spa services
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Monterey
  • Golden State Theatre - 3 min walk
  • Fisherman's Wharf - 4 min walk
  • Monterey Bay - 10 min walk
  • Munras Avenue - 12 min walk
  • Cannery Row - 15 min walk
  • Del Monte Shopping Center - 25 min walk
  • Monterey Bay Aquarium - 26 min walk
  • Del Monte Beach - 31 min walk
  • 17-Mile Drive - 40 min walk
  • Presidio of Monterey - 40 min walk

Getting around

  • Monterey Peninsula Airport (MRY) - 12 min drive
  • Salinas, CA (SNS-Salinas Municipal) - 35 min drive
  • Watsonville, CA (WVI-Watsonville Municipal) - 38 min drive
  • Salinas Station - 25 min drive
  • Monterey Station - 26 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Located 3.4 mi (5.4 km) from the airport, Portola Hotel & Spa at Monterey Bay offers a great location, putting you within just a 10-minute walk of Fisherman's Wharf and Monterey Bay. Guests can indulge in massages, and Jacks Monterey, one of 2 restaurants, serves breakfast and dinner. Other highlights at this upscale resort include 2 bars/lounges, an outdoor pool, and a fitness center. The helpful staff and central location get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Hand sanitizer provided
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

At a glance

Hotel size

  • 379 units
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Early check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Secured onsite self parking (USD 25.55 per night; includes in/out privileges)
  • Secured onsite valet parking (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 9 buildings/towers
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Free local calls

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 9.95 per night (rates may vary)
  • Wired Internet access is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)
  • Breakfast costs between USD 8 and USD 20 for adults, and USD 5 and USD 10 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 58.18 per stay

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: USD 58.18 per night
  • Pets are allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Secured self parking costs USD 25.55 per night with in/out privileges
  • Secured valet parking costs USD 31.36 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Free PCR COVID-19 testing is available on site.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

7.9/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Portola - Great Location
Great place to stay and very convenient location. Beds are very comfortable.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

We have stayed at the Portola before and will for sure be back. Regular housekeeping needs to come back or at least some sort of it. The bedding was not the cleanest as it had some stains. However, the hotel is relatively clean, the staff is friendly, and the location is great.
Chris, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel in downtown Monterey
Well appointed hotel with spacious atrium and comfortable rooms. Parking is on the premises but in a separate building requiring one to exit the building where our room was located. Great location. Of note: Instead of blinds, our room was equipped with shutters for privacy and light. Shutters don't do a great job of blocking early morning light if you prefer to sleep in complete darkness. Parking was expensive.
James, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Another Nice Stay in Monterey
It's always a treat t go for a quick break in Monterey. The location, as well as the ease of checking in at the Portola Hotel is great and makes getting in and out very easy. The hotel is always tourist friendly, clean and safe. It is my go to hotel when I make it into Monterey. The only draw back I experienced with this visit was as a Hotels.com member, I was elegible to receive a 15% off card for food that I purchased within the hotel. This was not given to me during my check in and since I forgot to ask for it (only stayed 1-night), I have to take some of the repsonsibility.
Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lance, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Not worth it.
The lady who welcomed us Ashley was in a bad mood or something. She was not welcoming and rather abrasive. The bed was equivalent to a 2-star hotel king. The amenities were trash. The only nice thing was the location. Not worth the price. I've had better experiences at Red Roof Inns. They need to get their staff in order. Regret staying here.
Tabitha, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Comfy beds. Friendly staff.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 2-night trip
Verified Hotels.com guest review