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1 room, 2 adults

Fairmont The Norfolk - Nairobi

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
Harry Thuku Road, PO Box 58581, Nairobi, 00200, Kenya

Luxury hotel with spa, near University of Nairobi
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a…Feb 14, 2020
  • This is probably the worst Fairmont I've stayed in. The room was fine but the property…Feb 8, 2020

Fairmont The Norfolk - Nairobi

More Info: 6823 2342

  • Deluxe Room, 1 King Bed, Multiple View
  • Executive Suite, 1 King Bed, Courtyard View
  • Room, 1 Queen Bed, Non Smoking, Multiple View (Fairmont Room)
  • Fairmont, Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, Courtyard View
  • Deluxe Room, 2 Twin Beds, Non Smoking, Courtyard View
  • Deluxe Room, 1 King Bed, Non Smoking, Terrace
  • Deluxe Room, 1 Queen Bed, Non Smoking, Terrace
  • Suite, 1 Queen Bed, Non Smoking (Karura)
  • Suite, 1 King Bed, Non Smoking (Duplex)
  • Junior Suite, 1 Queen Bed, Non Smoking
  • Fairmont, Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking, Courtyard View
  • Deluxe Room, 2 Twin Beds, Non Smoking, Terrace
  • Signature Suite, 1 King Bed, Non Smoking

What’s around Fairmont The Norfolk - Nairobi

Landmarks

  • In Central Business District
  • University of Nairobi - 4 min walk
  • Kenya National Theatre - 2 min walk
  • Nairobi National Museum - 10 min walk
  • Jeevanjee Gardens - 13 min walk
  • Nairobi Gallery - 15 min walk
  • Central Park - 15 min walk
  • Teleposta Towers - 17 min walk

Getting around

  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive
  • Nairobi (WIL-Wilson) - 18 min drive
  • Nairobi Station - 34 min drive
  • Syokimau Station - 34 min drive
  • Syokimau SGR Railway Station - 40 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 170 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 12:30 PM-noon
  • Check-out time is 10 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2196
  • Conference space size (meters) - 204
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1904
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Pembo has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Fairmont The Norfolk - Nairobi’s small print

Also known as

  • Fairmont Norfolk
  • Norfolk Nairobi
  • Fairmont The Norfolk Hotel
  • Fairmont The Norfolk Nairobi
  • Fairmont The Norfolk Hotel Nairobi
  • Fairmont Norfolk Hotel
  • Fairmont Norfolk Hotel Nairobi
  • Fairmont Norfolk Nairobi
  • Norfolk Fairmont
  • Fairmont Hotel Nairobi
  • Fairmont Hotel Norfolk
  • Fairmont The Norfolk Hotel Nairobi
  • Norfolk Hotel Nairobi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of KES 3000 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Fairmont The Norfolk - Nairobi

  • Does Fairmont The Norfolk offer free cancellation for a full refund?
    Yes, Fairmont The Norfolk does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Fairmont The Norfolk currently open?
    This property is closed from April 1 2020 to December 23 2020 (dates subject to change).
  • Is parking offered at Fairmont The Norfolk?
    Yes, there's free self and valet parking.
  • Is there a pool at Fairmont The Norfolk?
    Yes, there's an outdoor pool.
  • Are pets allowed at Fairmont The Norfolk?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Fairmont The Norfolk?
    You can check in from 12:30 PM to noon. Check-out time is 10 AM.
  • Are there restaurants at or near Fairmont The Norfolk?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Fairmont The Norfolk?
    Yes, an airport shuttle is available. The charge is KES 8000 per vehicle one way.

Recent reviews

Superb 9.0 From 53 reviews

Exceptional 10.0
eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
James, us1 night trip
Very good 8.0
Beautiful gardens, small rooms
The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.
us2 night romance trip
Very good 8.0
Great stay
Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.
us1 night trip with friends
Very good 8.0
Hmmmm
It’s generally good - no wow factor that I was looking for
Lynn, us1 night business trip
Exceptional 10.0
Best few hours in Nairobi's best hotel
At reception the sensitivity of the check in desk to our situation, short turn-around time. They suggested tea in the room, early morning and a double wake-up call. Everything worked seamlessly. A total professional operation that is still human and customer orientated. Rooms are English plugs but some have adaptors. Staff attentive, professional and you do not see them until you need them. The physical property is charming and has top security.
Clark, ie1 night romance trip
Very good 8.0
A charming property with oodles of culture. Beautifully maintained jewel, a prized possession of Kenyan history. Some of the finishing of the interiors leaves a bit to be desired, else fantastic.
in1 night romance trip
Exceptional 10.0
Fairmont The Norfolk is beautiful hotel with impeccable service.
Nancy, us7 night family trip
Exceptional 10.0
Loved it
Historic and beautiful hotel. Friendly and helpful staff. We loved it. Take cabs or Uber - don’t walk in this neighborhood
us5 night romance trip
Exceptional 10.0
Quiet, elegant comfort and smooth service.
us4 night business trip
Exceptional 10.0
A great place to layover post-safari
Great hotel and staff. Great security as well. I stayed here after a safari in Tanzania and it was a good way to regenerate post safari
Ray, us1 night trip

Fairmont The Norfolk - Nairobi

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