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Hotel Emperador

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Outdoor pool, pool loungers, lifeguards on site
Outdoor pool, pool loungers, lifeguards on site
Outdoor pool, pool loungers, lifeguards on site
Club Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing
Club Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Overview of Hotel Emperador

VIP Access

Hotel Emperador

4.0 star property
4-star hotel with outdoor pool, near Gran Via Street

8.8/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
Gran Via 53, Madrid, Madrid, 28013

Room options

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 9 min walk
  • Royal Palace of Madrid - 9 min walk
  • Plaza Mayor - 10 min walk
  • El Retiro Park - 22 min walk
  • Prado Museum - 23 min walk
  • Puerta de Alcala - 10 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 11 min drive
  • WiZink Center - 12 min drive
  • Casa de Campo - 16 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 25 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 21 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Noviciado Station - 4 min walk

Restaurants

  • Padrao - 2 min walk
  • Da Nicola - 2 min walk
  • Curry Masala - 2 min walk
  • Casa Lafu - 3 min walk
  • La Libanesa - 3 min walk

About this property

Hotel Emperador

Hotel Emperador features a rooftop terrace and puts you only steps from Gran Via Street. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a poolside bar and a seasonal outdoor pool are other highlights at this upmarket hotel. Fellow travellers like that it's only a short walk to public transportation: Santo Domingo Station is steps away and Callao Station is 3 minutes.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 232 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Lifeguard on site

Working away

  • Business centre
  • 11 meeting rooms
  • Conference centre (2153 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1947
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Art gallery on site

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Doorbell and phone notifications
  • Well-lit path to entrance

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 14 for adults and EUR 14 for children (approximately)

Children & extra beds

  • Rollaway beds are available for EUR 38.5 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Frequently asked questions

Does Hotel Emperador offer free cancellation for a full refund?
Yes, Hotel Emperador does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Emperador?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Hotel Emperador on 11 December 2022 start from S$178, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Emperador?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Emperador?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Emperador?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Emperador?
Sorry, there's no on-site parking at Hotel Emperador.
What are the check-in and check-out times at Hotel Emperador?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Emperador?
No, this hotel doesn't have a casino, but Casino de Madrid (11-min walk) is nearby.
What is there to do at Hotel Emperador and nearby?
Hotel Emperador has an outdoor pool and a fitness centre.
Are there restaurants at or near Hotel Emperador?
Yes. Nearby restaurants include Tian Tian (3-min walk), El Horno Azul (4-min walk) and Vega (4-min walk).
What's the area around Hotel Emperador like?
Hotel Emperador is in Madrid Centro, a short 1-minute walk from Santo Domingo Station and 9 minutes' walk from Puerta del Sol. Travellers love the hotel's prime location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

IARACY, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Margaret, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mr Rune, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Excellent but busy location
The hotel is in a centric but very busy location. The streets around the hotel are very busy with traffic and pedestrians (especially at night). The location is within walking distance of Plaza de Espana, restaurants, bars, cafes, theatres, and shopping. The staff was very friendly, the room was very good overall. My only issues were that the shower is not well enclosed, and the water starts leaking out into the rest of the bathroom floor. Also, additional storage space is needed in the rooms.
Guillermo, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

3-night business trip
Verified Hotels.com guest review

2/10 Poor

Don’t stay here! Service is terrible.
The air conditioner in my room did not work. Maintence came up and I saw the meter read red that is was not working. He told me it would come on shortly. I waited two hours and called again at 12:00am. They could not do anything to fix it. It was a miserable night. When I went to the front desk this morning, he was only concerned with collecting a bar charge. When I asked what he could do about the room he said “say sorry” I took pictures of the thermometer reading during the night to present to hotels.com. I offered to show the front desk and he didn’t want to see it. This must be something they do regularly. Ordered a pizza from the bar and it was frozen in the middle when they served it.
holly, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

alfredo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Espectacular !!
Keila, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed the hotel. It was kept so clean, the rooftop pool was amazing, the staff was so professional and it was noise free considering it was in a busy street. There was a doorman that went above and beyond and I don’t have his name, but wish to thank him.
Yolanda, 8-night romance trip
Verified Travelocity guest review