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Hotel Emperador

4-star hotel with outdoor pool, near Gran Via Street

  • Free WiFi

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  • Poolside Bar
  • Outdoor Pool
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1 / 51Hotel Emperador
Gran Via 53, Madrid, 28013, Madrid, Spain
  • I stayed for 4 nights and was really impressed with the hotel , you couldn't get a better…

    Oct 16, 2021

  • Great location, value for your money, very good cleanliness and great rooftop bar. Would…

    Oct 14, 2021

See all 731 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options

The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 232 smoke-free guestrooms
    • Daily housekeeping
    • Outdoor pool
    • Rooftop terrace
    • Breakfast available
    • Pool bar

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • In Madrid Centro
    • Gran Via Street - 1 min walk
    • Puerta del Sol - 9 min walk
    • Royal Palace of Madrid - 9 min walk
    • Plaza Mayor - 10 min walk
    • El Retiro Park - 22 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Standard Double Room Single Use
    • Standard Double or Twin Room
    • Triple Room
    • Club Room, 1 Double or 2 Twin Beds
    • Single Room (Interior)

    What’s around


    • In Madrid Centro
    • Gran Via Street - 1 min walk
    • Puerta del Sol - 9 min walk
    • Royal Palace of Madrid - 9 min walk
    • Plaza Mayor - 10 min walk
    • El Retiro Park - 22 min walk
    • Prado Museum - 23 min walk
    • Casa de Campo - 32 min walk
    • Madrid Rio - 16 min walk
    • Principe Pio - 16 min walk
    • Paseo del Prado - 17 min walk

    Getting around

    • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive
    • Madrid Principe Pio Station - 16 min walk
    • Madrid Recoletos Station - 21 min walk
    • Madrid (XOC-Atocha Train Station) - 30 min walk
    • Santo Domingo Station - 1 min walk
    • Callao Station - 3 min walk
    • Noviciado Station - 4 min walk
    See on map
    Gran Via 53, Madrid, 28013, Madrid, Spain

    At a glance

    Hotel size

    • This hotel has 232 rooms
    • This hotel is arranged over 10 floors


    • Check-in time 2:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18


    • Pets not allowed (service animals welcome)


    • Free WiFi in public areas
    • Free WiFi in rooms


    • Covered onsite self parking (EUR 31 per night)
    • 24-hour offsite parking within 656 ft (EUR 31 per night)

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Outdoor pool
    • Pool sun loungers

    Working away

    • Number of meeting rooms - 11
    • Conference space
    • Conference space size (feet) - 2153
    • Conference space size (meters) - 200
    • Conference center


    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Luggage storage
    • Wedding services
    • Multilingual staff


    • Number of buildings/towers - 1
    • Year Built - 1947
    • Elevator
    • Rooftop terrace
    • Terrace
    • Television in common areas


    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Handrails in stairways
    • Doorbell/telephone notification

    Languages Spoken

    • English
    • French
    • Italian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar

    Sleep well

    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone


    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of EUR 14 for adults and EUR 14 for children (approximately)

    Children & extra bedsPay at property

    • Rollaway beds are available for EUR 38.5 per day

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Covered self parking costs EUR 31 per night
    • Parking is available nearby and costs EUR 31 per night (656 ft away; open 24 hours)

    Pool, spa & gym (if applicable)Pay at property

    • The seasonal pool is open from May to September

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash.

    Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

    Also known as

    • Emperador
    • Hotel Emperador Hotel
    • Hotel Emperador Madrid
    • Hotel Emperador Hotel Madrid
    • Emperador Hotel
    • Emperador Madrid
    • Hotel Emperador
    • Hotel Emperador Madrid
    • Madrid Emperador Hotel

    *See fees & policies for additional details or extra charges


    • Yes, Hotel Emperador does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs EUR 31 per night.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Vietnam Mekong (3-min walk) and El Ingenio (4-min walk).
    • No, this hotel doesn't have a casino, but Casino Gran Via (8-min walk) and Casino de Madrid (11-min walk) are both nearby.
    • Hotel Emperador has an outdoor pool.
    • 10.0.Exceptional

      Good location and counter person was very helpful. Door man very excellent. I will recommend Emperador Hotel anytime who will visit Madrid Spain. I am very very happy and my wife. that we had checked into this Hotel Emperador.

      NELSON, 1 night trip with friends, Oct 2, 2021

      Verified guest review

    • 8.0.Very good

      Non receptive reception

      Great location & generally great hotel but few quibbles: Toilet in my room was dirty when I arrived, I had to ask reception to get it cleaned which they did, but I was most surprised, & they could have been more gracious. Also zero flexibility in extending checkout for at most an hour, during a period of bad weather. Other staff were terrific. Perhaps reception need to be more friendly.

      3 night trip, Sep 21, 2021

      Verified guest review

    • 8.0.Very good

      Great location

      Rotem, 4 night trip, Sep 16, 2021

      Verified guest review

    • 8.0.Very good

      The hotel is nice, the bed was very small for a double standard room, it is only 140 cm, it is not so comfortable for 2 persons.

      Alin, 7 night family trip, Sep 16, 2021

      Verified guest review

    • 6.0.Good

      Needed to add ask for the upgrade and didn’t got the discount coupon. Got the upgrade at 2. Day. Floor cleaning very variable. Seating areas were closing early in evening and opened late daytime. Got access for sit down and work from 5am in mornings, after arguing.

      Jan, 16 night business trip, Sep 13, 2021

      Verified guest review

    • 10.0.Exceptional

      Beautiful hotel ! Great location.

      4 night trip, Sep 12, 2021

      Verified guest review

    • 10.0.Exceptional

      Good Place to Stay in Madrid

      Right on the main drag. Covid tests were available only two blocks away. Friendly and helpful staff. Nice rooftop pool.

      Dennis, 1 night trip, Sep 2, 2021

      Verified guest review

    • 2.0.Poor


      they have no parking available for free we had to pay atleast $31 overnight they say they accept SERVICE ANIMAL BUT NOT PET I have a service small animal that is trained and the manager said they don’t take however he lets us stay in the condition that we should put it inside the bag!?! a service animal should be out that’s the reason why they are service is when tae need them they can help right away ...they don’t know the difference of a PET and A SERVICE ANIMAL it’s hard to communicate too they don’t speak english and they don’t have a bell boy to help knowing it’s a 4 star hotel very unhelpful too... on their website it says WE DO NOT ACCEPT PET BUT SERVICE ANIMALS WELCOME

      3 night trip, Aug 19, 2021

      Verified guest review

    • 10.0.Exceptional

      very nice stay overall

      The hotel is quite well located in the center of the town, though not in the oldest parts but 5 minutes walk gets you to more charming areas. The room was lovely with very comfortable beds and a large modern bathroom. Size fine for 3 but not as big as the pictures implied. Big minus for the inexistant sound proofing from adjacent bathrooms. We had a great singing performance from the neighbour that we felt was in our room. Luckily nothing much more. The hotel overall looks very good inside. The pool is a big asset of the place. Great view, large, with not as many people as one could expect, especially in the mornings. Other main issue: 3 sluggish elevators for a large hotel, with 2 strangers max due to covid restrictions that was a real pain and made us unwillingly use the looong stairs to go up or down too often. Front-desk ppl could make use of a smile or two. Overall a nice stay though.

      nicolas, 3 night family trip, Aug 13, 2021

      Verified guest review

    • 6.0.Good

      Walls are very thin amd you here everything.

      Kurt, 3 night trip with friends, Aug 9, 2021

      Verified guest review

    See all 731 reviews