Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

The Palms Resort of Mazatlan

3-star3 stars
Great for families

Good to know

  • Children's pool
  • On beach
  • Dry cleaning/laundry service
  • Elevator
Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, SIN, 82110, Mexico

3-star beachfront resort with outdoor pool, near Cerritos Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • On beach
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • The hotel is located on an excellent spot in Mazatlan. I can see how maybe 20 years ago…Dec 30, 2020
  • The hotel was infested with ants and they did not notify of a remodel. Staff was friendly…Oct 9, 2020

The Palms Resort of Mazatlan

More Info: 6823 2342

from S$76
  • Suite, Ocean View
  • Superior Room, 1 Queen Bed, Ocean View
  • Superior Room, 1 Queen Bed, Mountain View
  • Standard Room, 2 Double Beds, Mountain View
  • Standard Room, 2 Double Beds, Ocean View

What’s around The Palms Resort of Mazatlan

Landmarks

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 11 min walk
  • Punta Camaron Beach - 20 min walk
  • El Cid Country Club Golf Course - 22 min walk
  • Sea Shell City Museum - 22 min walk
  • The Mazatlan Malecón - 33 min walk
  • Monument to the Family - 33 min walk

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7973
  • Conference space size (meters) - 741
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Las Islas - Onsite restaurant.

The Palms Resort of Mazatlan’s small print

Also known as

  • Palms Mazatlan
  • Palms Resort Mazatlan
  • The Palms Of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort
  • The Palms Resort of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 8:00 AM to 10 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    Optional extras

    Breakfast costs between MXN 200 and MXN 250 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for The Palms Resort of Mazatlan

    • Does The Palms Resort of Mazatlan offer free cancellation for a full refund?
      Yes, The Palms Resort of Mazatlan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at The Palms Resort of Mazatlan?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at The Palms Resort of Mazatlan?
      Yes, there's free self and valet parking.
    • Is there a pool at The Palms Resort of Mazatlan?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10 PM.
    • Are pets allowed at The Palms Resort of Mazatlan?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at The Palms Resort of Mazatlan?
      You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
    • Are there restaurants at or near The Palms Resort of Mazatlan?
      Yes, there are 2 onsite restaurants. Nearby restaurants include La Concha (4-min walk), Fat Fish (6-min walk), and Villa Italia (7-min walk).

    Recent reviews

    Very good 8.0 From 1,048 reviews

    Exceptional 10.0
    Hard beds
    Hard beds other then that nice
    JAIME, us3 night business trip
    Exceptional 10.0
    excelente servicio en cuanto a la cocina el servicio de cuartos las recamaras muy serviciales, a pesar que estaba en reparation todo estaba excelente. la ubicación es muy buena
    claudia, us4 night family trip
    Exceptional 10.0
    Las sábanas lucian muy deterioradas, el refrigerador estaba oxidado. En cuanto al servicio todos muy amables, la vista de mi cuarto y de la alberca estaba muy bonita.
    us2 night romance trip
    Fair 4.0
    The front desk staff were incredibly rude and dont care about the guests. Also, the expedia website never stated that the hotel was literally falling apart and that they were remodeling the roof, so part of the hotel lobby was close and the everything else was rotting. It is definitely not what you see in pictures they're fooling people! Then our last night there at 11pm the fire alarm goes on at the 4th floor and everyone there exists it and heads down stairs just for the cleaning staff to tell us that it usually happens when it is humid which makes no sense. The cleaning staff's and the restaurant staff's were all very friendly and helpful but other than that this hotel is a scam, save your money!!!
    Gonz, us4 night family trip
    Fair 4.0
    You get a good view from and ovean view room or when outside. Though, we got a second floor ocean view room which was not good enough because it was too low and trees were blocking the view. Room had stains on the sealing, pillow dirty, or stained. We were only allowed one towel per day. Toilet paper; we had to keep calling the front to request for more because only one was left in the room per day. We ate at the restaurant and the fork was rusted/old. The hotel is centered in an okay area but it is an older hotel that needs alot of repairs. The pools are nice. Most staff that we encountered was pleasant. I guess you pay for what you get. I would not stay here again.
    Liz, us3 night trip with friends
    Good 6.0
    WiFi its so bad!! and the receptionist was rude to me
    Casey, us3 night trip with friends
    Exceptional 10.0
    Loved it !! Going back forsure!!! Clean room.. oceanview was amazing
    Angie, us3 night trip with friends
    Very good 8.0
    Overall the hotel was great, and room clean, however they need to fix the elevator almost got stuck but other than that good.
    Albert, us2 night family trip
    Good 6.0
    I did not like the service !!!! Staff was rude and disrespectful
    us5 night romance trip
    Good 6.0
    Hotel was a good price and the room was clean. The ocean view was amazing. The only problems were the shower had very low water pressure and it took forever to take a shower. When selecting a room my options were 2 full size beds or a single queen size bed. Since I am 6’2 I choose the queen. When I went in the room it was 1 full size bed. I was too tired to complain so just accepted it. My feet hung off the edge of the bed and the bed was as hard as a rock. I got better sleep on the plane ride. I should of gotten the 2 full size beds and pushed them together. Other than that the pool was nice with the swim up bar and the location of the property was conveniently located.
    Naq35, us2 night trip with friends

    The Palms Resort of Mazatlan