10/10 Exceptional
26 August 2023
Good for downtown SJ with parking & Friendly staff
Amy M.
Amy M., 2-night trip
Verified Hotels.com guest review
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Holiday Inn San Jose-Aurola, an IHG Hotel
Family-friendly hotel in Carmen with 3 restaurants and casino
Choose dates to view prices
Holiday Inn San Jose-Aurola, an IHG Hotel
Photo gallery for Holiday Inn San Jose-Aurola, an IHG Hotel
Overview of Holiday Inn San Jose-Aurola, an IHG Hotel
8.0
Very good
Property highlights
- Airport transfer
- Pool
- Air conditioning
- Free WiFi
- Casino
- Gym
5th Avenue and 5th Street, P O Box 7802-1000, San José, San Jose, 1000
Main amenities
- Daily housekeeping
- Casino
- 3 restaurants and bar/lounge
- Indoor pool
- Breakfast available
- Fitness centre
- 24-hour room service
- Coffee shop/cafe
- In-room childcare
- 24-hour business centre
- Conference centre
- Business centre
For families
- Children stay free
- Free cots/infant beds
- In-room childcare (surcharge)
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
Room options
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
View all photos for Standard Room, 1 King Bed (Lounge Access)
Standard Room, 1 King Bed (Lounge Access)
Suite, 1 King Bed
View all photos for Standard Room, 1 King Bed, Accessible
Standard Room, 1 King Bed, Accessible
View all photos for Suite, 1 King Bed (High Floor)
Suite, 1 King Bed (High Floor)
Suite, 2 Double Beds
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
View all photos for Standard Room, 1 King Bed, City View (High Floor)
Standard Room, 1 King Bed, City View (High Floor)
View all photos for Standard Room
Standard Room
View all photos for Standard Room, 2 Double Beds (Lounge Access)
Standard Room, 2 Double Beds (Lounge Access)
Standard Room, 2 Double Beds, Accessible
About this area
What's nearby
- In Carmen
- Sabana Park - 36 min walk
- National Stadium of Costa Rica - 6 min drive
- Multiplaza Mall Escazu - 12 min drive
Getting around
Restaurants
- La Esquina de Buenos Aires - 10 min walk
- Restaurante Silvestre - 4 min walk
- Limoncello - 16 min walk
- Sapore Trattoria - 9 min walk
- Creperie & Café Entre Nous - 18 min walk
About this property
Holiday Inn San Jose-Aurola, an IHG Hotel
Languages
English, German, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Hotel size
- 195 rooms
- Arranged over 20 floors
Arriving/Leaving
- Check-in time from 3:00 PM until midnight
- Express check-out available
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- For more details, please contact the property using the information on the booking confirmation
- Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
- Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
- Pets not allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free on-site self-parking
- Free on-site valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours a day)*
- Train station pickup*
- Cruise terminal shuttle*
- Ferry terminal shuttle*
Off-site
- Area shuttle*
- Beach shuttle*
- Shopping centre shuttle*
- Theme park shuttle*
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6 AM–10 AM
- 3 restaurants
- Bar/lounge
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
- Snack bar/deli
Travelling with children
- Children stay for free (see details)
- Childcare in room (surcharge)
- Children's menu
What to do
- Beach shuttle (surcharge)
- Discount at nearby fitness centre
- Ecotours nearby
- Golfing nearby
Working away
- 24-hour business centre
- 7 meeting rooms
- Conference centre (32292 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Beach shuttle (surcharge)
- Pool loungers
Facilities
- 1 building/tower
- Built in 1986
- Safe-deposit box at front desk
- Fitness centre
- An indoor pool
- Casino
- 3 casino gaming tables
- 30 casino slot machines
- Banquet hall
Accessibility
- Braille/raised signage
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Assistive listening devices available
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible business centre
- Wheelchair-accessible restaurant
- Closed-captioned TV
- Grab bar near toilet
Room amenities
Be entertained
- LED television
- Premium digital channels
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Soundproofed rooms
- Turndown service
- Premium bedding
- Free cot/infant bed
- Free rollaway/extra bed
Freshen up
- Private bathroom
- Deep-soaking bath
- Shower/bath combination
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi and wired Internet
- Free local calls
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
Special features
Dining
El Mirador " Formal Rest" – This fine-dining restaurant specialises in international cuisine and only serves dinner.
Tropicana Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
La Palma Bar – On-site bar. Happy hour is offered. Open daily.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CRC 6500 to 8200 per person
- Airport shuttle service is offered for an extra charge of CRC 30000 per vehicle (one-way. Maximum occupancy 6)
- Cruise ship terminal shuttle, ferry terminal shuttle and train station pick-up services are offered for an extra charge
- Local area shuttle service to the beach, shopping centre and theme park is offered for an extra charge
Children & extra beds
- In-room babysitting is available for an extra charge
- Airport shuttle for children between the ages of 1 and 12 costs CRC 30000 (one-way)
Pool, spa, & gym (if applicable)
- Pool access available from 5:30 AM to 10:00 PM
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Contactless check-out is available.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Food and beverage purchases at this property are subject to a 10% service charge.
Also known as
Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose
Frequently asked questions
Reviews
8.0
Very good
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Very good
16 June 2023
Gerardo
Gerardo, 2-night trip