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The Regency Hotel

2.5 stars2.5 stars
11350 Lyndon B Johnson FreewayDallasTX75238United States of America
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2.1 / 5
Room
Room needs to be improved
Location
Location is inconvenient
Service
Service could be improved
Amenities
Amenities are not the best
1347See all 1,347 Hotels.com reviews
From 131 reviewsTripAdvisor Traveller Rating

The Regency Hotel

from S$70
  • Standard Room, 1 King Bed
  • Sleep Number Bed-1K-No Smoking
  • Sleep Number Bed-1K-Smoking
  • Sleep Number Bed-2Q-No Smoking
  • Guest Room
  • Sleep Number Bed-Guest Room
  • Suite, 1 King Bed
  • 2 Doubles Smoking Guest Room
  • 1 King Smoking Guest Room
  • Room, 2 Double Beds
  • 2 Doubles Non Smoking Guest Room

At a glance

Key facts

Hotel size

  • This hotel has 236 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • RV/bus/truck parking

Also known as

  • Regency Dallas
  • Regency Hotel Dallas

Optional extras

Early check-in can be arranged for an extra charge of USD 35.00

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 27 per pet, per night

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 10,000
  • Conference space size (meters) - 1
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping

Special features

Dining

Terrace Grille - This poolside family restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available.

The Regency Bar - This bar specializes in American cuisine and serves dinner only.

The Regency Hotel’s small print

Also known as

  • Regency Dallas
  • Regency Hotel Dallas

Optional extras

Early check-in can be arranged for an extra charge of USD 35.00

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 27 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.1 /5 from 1347 reviews

The Regency Hotel
Poor1.0 / 5
Worse hotel experience!!
To start, GPS did not get me to the front door so I called the hotel. The person answering the phone could not speak nor understand English, after 15 mins of driving around the neighborhood, she put another staff member on the phone, he could not direct me either. Finally after 30 mins, I found the front door! I was shocked to walk in to see "women that work on the corner" in the lobby as well as outside smoking with a group of people including "a man dressed as a man" but I was too exhausted from driving 10 hours & just wanted to sleep! The two staff clerks at front desk dressed in regular clothes, no business attire, very unprofessional, people coming up to the desk asking for toilet paper & towels, I thought odd, but when I got to my room I discovered no phone so you have to go to the desk if you need anything or like me, I had to use my cell phone to call for TV remote! When the guy shows 45 mins later, again not in a hotel uniform, I wasn't sure if I should answer door. I smelled cigarette smoke, asked why if I'm in a non-smoking room, he couldn't tell me but he had a cigarette in his hand & was about to light up in the hall. No trash cans in my room! Toilet so wobbly I thought it was going to tip over! I smelled cat urine by the table in room but by then I was too exhausted & went sleep! Next morning as I'm getting ready I smell cigarette smoke again & now Marijuana!! I quickly got my things to leave, that was the absolute worse experience ever!!!
1 night trip
The Regency Hotel
Poor1.0 / 5
Couldn't get towels had to pay for my son to eat breakfast no wifi at all car was also broken into.
1 night business trip
The Regency Hotel
Poor1.0 / 5
manager kept knocking on the door every 10minutes complaining TV to loud or we talking loud ..it was so annoying
1 night romance trip
The Regency Hotel
Good3.0 / 5
I love the room but didn't like surrounding of the wrong group of people. Broken window in the back of the hotel and leaking water pipes.
5 night business trip
The Regency Hotel
Poor1.0 / 5
compensation
horrable
1 night trip

See all reviews

The Regency Hotel

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