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Sutera @ Mantanani Island Resort & SPA

Photo gallery for Sutera @ Mantanani Island Resort & SPA

Exterior
Exterior
Exterior
In-room safe, bed sheets
Restaurant

Overview of Sutera @ Mantanani Island Resort & SPA

Sutera @ Mantanani Island Resort & SPA

3.0 star property
3-star hotel in Pulau Mantanani Besar

8.6/10 Fabulous

12 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Air conditioning
  • Non-smoking
Map
Pulau Mantanani Besar, Kampong Mantanani, Pulau Mantanani Besar, Sabah, 89150

Guests rated this location 7.0/10 - Good

Main amenities
  • Daily housekeeping
  • Room service
  • Terrace
  • Air conditioning
  • Picnic area
  • Barbecue grills
  • Limited hour front desk
  • Tour/ticket assistance
  • Volleyball
  • Kayaking
  • Snorkelling
For families
  • Children stay free
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Flat-screen TV
  • BBQ(s)

Room options

About this property

Sutera @ Mantanani Island Resort & SPA

Enjoy your visit to Pulau Mantanani Besar with a stay at Sutera @ Mantanani Island Resort & SPA. Guests can keep active with on-site volleyball, kayaking and snorkelling, and free buffet breakfast is available daily between 8:00 AM and 10:00 AM. The comfortable beds and breakfast get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 9:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must transfer via Boat and shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
  • The front desk is open daily from 8:00 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located on Mantanani Island in Kota Belud. There are 2 transfer options available to reach the property: 1) Land transfer via shuttle at 7 AM from Magellan Sutera Resort lobby (in Kota Kinabalu) followed by boat transfer to Rampayan Jetty (in Kota Belud), and return boat transfer from Rampayan Jetty at 2:30 PM followed by land transfer to Magellan Sutera Resort lobby; OR 2) Boat transfer from Rampayan Jetty (in Kota Belud) at 10 AM to Mantanani Island resort jetty, and return from Mantanani Island resort jetty to Rampayan Jetty at 11:30 AM. Guests must contact the property in advance of arrival to arrange transfers.
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach volleyball
  • Kayaking
  • Snorkelling
  • Fishing

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Facilities

  • Picnic area
  • Terrace

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • A damage deposit of MYR 100 will be collected before check-in

Children & extra beds

  • Rollaway beds are available for MYR 205 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>This property does not have lifts.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Sutera Mantanani Island Resort Kota Belud
Sutera Mantanani Island Resort
Sutera Mantanani Island Kota Belud
Sutera Mantanani Island
Sutera @ Mantanani Island Resort Pulau Mantanani Besar
Sutera @ Mantanani Island Pulau Mantanani Besar
Hotel Sutera @ Mantanani Island Resort & SPA
Sutera @ Mantanani Island Resort & SPA Pulau Mantanani Besar
Sutera @ Mantanani Island Resort
Sutera @ Mantanani Island
Sutera @ Mantanani Island Resort SPA
Sutera at Mantanani Island Resort
Sutera Mantanani Island & Spa
Sutera Mantanani Island & Spa
Sutera @ Mantanani Island Resort SPA
Sutera @ Mantanani Island Resort & SPA Hotel
Sutera @ Mantanani Island Resort & SPA Pulau Mantanani Besar

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sutera @ Mantanani Island Resort & SPA?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Sutera @ Mantanani Island Resort & SPA?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sutera @ Mantanani Island Resort & SPA?
Sorry, there's no on-site parking at Sutera @ Mantanani Island Resort & SPA.
What are the check-in and check-out times at Sutera @ Mantanani Island Resort & SPA?
You can check in from 2:00 PM - 9:00 PM. Check-out time is 11:00 AM.
What is there to do at Sutera @ Mantanani Island Resort & SPA and nearby?
Have fun with on-site activities such as kayaking, fishing and snorkelling. Sutera @ Mantanani Island Resort & SPA also has a picnic area.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.2/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Our stay was very relaxing. We enjoyed swimming in the sea and reading as we lounged on loungers. We were kept well-fed, the food was plentiful and delicious. The room and all areas of the resort were spotless.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Small Paradise, Big Soul
Why merely disembark day-trip speed boats for a rushed photo-shoot of Pulau Mantanani Besar’s marine protected coral reef island? Instead, indulge at your own pace on white sandy beachfront chalets like pampered VIP guests. Savior Mantanani’s teal blue aquatic splendor by basking in comfort while feasting on four tasty meals a day. That was exactly what my partner and I embarked on for six whole days. We cherished every moment of our time here. The only regret was not staying longer. We departed with watery eye melancholy as our speedboat sailed off. Looking backwards, the collective smiles of the attentive food & beverage team lingered in our hearts as our paradise island shrunk into the distance. Our final verdict: Mantanani Island was even more spectacular in person than the photogenic postcard pictures. This thanks in part to the wonderful individuals immersed in Sutera’s cheerful hospitality culture. ‘Small paradise, big soul’ sums up our experience here.
Extraordinary dining at Sutera Matanani Resort
Chalet L3
Teal blue beach on North side
Eastern tail-end of isle.
4-night trip
Verified Hotels.com guest review

2/10 Poor

Anniversary ruined
Cancelled last minute due to weather condition and forcefully shoved us to another hotel (Sutera Magellan) under their group. Literally waited nearly five hours trying to reach management while the Magellan front desk was extremely unhelpful and just put up a "not our fault" attitude and Mantanani wouldn't answer a single call. Only positive experience was that the hotels.com representative was willing to help us book another hotel and refund us the difference while I am still waiting for this hotel group to process my refund for the cancellation on transportation (which they say will take 2 working weeks, while they happily took my cash and booked the transportation within 30 minutes) and the manager's email is unreachable for some reason.
Siu Tsun, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel. Room and bed were very comfortable. Included in plan was excellent breakfast, lunch, afternoon tea and dinner...all very good quality. Also included were snorkeling trips. We stayed 2 nights but given the distance getting there one more night would have been perfect.
2-night romance trip
Verified Ebookers guest review

10/10 Exceptional

quality of service
excellent
Eufemia, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

staff were an absolute delight, from the reception to the boat men, we felt welcomed and taken cared of. The rooms however were a little old but the view, the food and hospitality made up for it.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

즐거운 여행이었다
직원들이 매우 친절하고 룸 컨디션도 좋았습니다
Ahyung, 2-night trip
Verified Hotels.com guest review

8/10 Very good

자연친화적 :) 너무 예쁜 바다
Dukyoung, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Wonderful experience !
環境好舒服，員工們都熱情！
YU HSUAN, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Très bon hôtel
Superbe hôtel dans une île qui pourrait être magnifique si il y avait moins de détritus sur les pourtours de l’ile !! La plage de l’hotel est quant à elle, propre ;) Un peu déçue également de ne pas avoir pu voir de lamantins, malheureusement ils ont disparus depuis 3 ans ! Rien à redire sur l’hôtel par lui même, le personnel est au petits soins et très sympathiques.
Virginie, 2-night trip
Verified Hotels.com guest review