Hyatt Regency Lake Tahoe Resort, Spa and Casino - Incline Village

Our third stay turned out to be the worst to date, unfortunately. We loved the room when we walked in; 2 giant 70 inch TVs and full kitchen. Excitement turned into disappointment when we wanted to get some slippers and no one (housekeeping, front desk, concierge) would pick up the phone. When finally reached, we were told they were completely out of slippers, and the staff who answered the phone behaved like it was no big deal and we just need to deal with it. Casino cashier was very rude; apparently, he was trying to close up shop for the day when I went to him with my receipt to cash out, and he was very irate that I interrupted him in the middle of that, like I was supposed to be aware of his shift and to know better not to disturb him. Housekeeping did what I can only call, generously by the way, a half ass job; there was so much dirt still in the carpet we started sneezing 5 minutes after walking into the room and we were just fine for hours outside. It still is a nice hotel and a great area to spend a few days with family and I think I would still go back there but the management should train their staff a little better and re-examine the way their staff interact with the guests.

very nice

This was a great property with great amenities. There are very few other restaurants or shopping nearby so you're limited to meals at the hotel unless you drive about 30 minutes away.

Excellent service. Convenient and very comfortable for family trips. The front desk person, Tyler, was awsome! The only thing the hotel could improve is to remove the parking fee. We are already paying resort fees so why pay extra parking fees.

We simply love this place. We been going here since 2010 as a couple and now we go with our 2 kids. My kids love this hotel and staff. We love the cuthorat restaurant too. Definitely going back in a month. This is our 3rd trip this year. Highly recommended. Family place :)