DoubleTree by Hilton Hotel Winston Salem - University

Photo gallery for DoubleTree by Hilton Hotel Winston Salem - University

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, iron/ironing board

Overview of DoubleTree by Hilton Hotel Winston Salem - University

DoubleTree by Hilton Hotel Winston Salem - University

4.0 star property
4-star hotel in Winston-Salem with outdoor pool and restaurant

8.2/10 Very good

790 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$147
Price available on 24/07/2022
Map
5790 University Pkwy, Winston-Salem, NC, 27105
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Front desk safe
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Wake Forest University - 4 min drive
  • Lawrence Joel Veterans Memorial Coliseum - 9 min drive
  • Truist Field - 9 min drive
  • Reynolda Gardens - 10 min drive
  • Old Salem - 11 min drive
  • Wake Forest University Baptist Medical Center - 11 min drive
  • Benton Convention Center - 11 min drive
  • Winston Salem State University - 11 min drive
  • Truist Stadium - 10 min drive
  • Hanes Mall - 13 min drive
  • University of North Carolina School of the Arts - 12 min drive

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 7 min drive
  • Piedmont Triad Intl. Airport (GSO) - 33 min drive

About this property

DoubleTree by Hilton Hotel Winston Salem - University

At DoubleTree by Hilton Hotel Winston Salem - University, you'll be within a 15-minute drive of Wake Forest University and Truist Stadium. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A 24-hour fitness center and a fitness center are offered, and in-room conveniences at this upscale hotel include sofa beds and refrigerators. Fellow travelers say good things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 2 AM
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekend mornings 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Taking the kids

  • Children stay free

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1987
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages spoken

  • English

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Breakfast costs between USD 10.00 and USD 13.95 per person (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Holiday Inn Parkway Hotel Winston-Salem-Univ
Holiday Inn Winston-Salem-Univ Parkway
DoubleTree Hilton Hotel Winston Salem University
DoubleTree Hilton Winston Salem University
DoubleTree Hilton Hotel Winston Salem University
DoubleTree Hilton Winston Salem University
DoubleTree by Hilton Hotel Winston Salem - University Hotel
Hotel DoubleTree by Hilton Hotel Winston Salem - University
Holiday Inn Winston Salem Univ Parkway
DoubleTree by Hilton Hotel Winston Salem University
DoubleTree Hilton Hotel University
DoubleTree Hilton University
Winston Salem Univ Parkway

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Jason, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was very friendly and attentive. Rooms clean, restaurant was good. Victoria at the front desk was awesome.
John, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible experience
Dirty, over charged my account, not worth the money spent. I will never stay there again and I do not recommend this hotel.
2-night family trip
Verified Hotels.com guest review

6/10 Good

I was dissatisfied with the lack of housekeeping
Our room was never cleaned even though we requested housekeeping on Sunday. Our garbage was never picked up
rhina, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Felicia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Don't be fooled by the nice outside
The grounds and lobby are beautiful, but that's where the good stops with this hotel. Room was filthy. Toilet had feces splashed all inside of it, hair all over the toilet seat. Floor was so sticky that you could see the pattern of my shoe left on the floor everywhere I stepped. Was told they only had 3 housekeepers working the entire hotel on a Saturday with a full house, which is probably a big part of the problem. Can't blame the staff which tried their best as they were obviously way understaffed, but there is obviously a much larger management/owner issue beyond just staffing where they're not investing into upkeep of the building. Rooms are run down. Water damage everywhere. Breakfast was cold sausage and eggs in buffet style and what you would get for free at most other hotels but for $15. Would never stay here again and honestly spoiled the Doubletree brand for me in general.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Never again!
Room not cleaned for 4 out of 5 nice. Metal rusted, safe not working... it was bad!!
4-night business trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
I arrived to what was a 4 star hotel and it was definately not my room trash was not emptied prior to my arrival and ladybugs where flying around the bed side lamp. My room was changed and this was worse the wall paper was falling down do to a water issue, it had an odor, no bed skirts and the curtains were falling as well. I was very disappointed for the over pricing due to the furniture market event.
5-night business trip
Verified Hotels.com guest review

2/10 Poor

TERRIBLE! Do not recommend at all.
Terrible experience from the start. Upon arriving we were told that our rooms had been downgraded from King suites to double bed rooms. We booked this hotel specifically for room service (which they claim that they have on their website) only to find out that they no longer offer room service. They also specify on their website that they have a full bar and restaurant- which is also not true. The bar is closed indefinitely. The breakfast buffet was also supposed to be until 11 each day but was shut down by 10:30 every morning that we were there. My room was NOT cleaned once while I was there- even after specifically requesting the night before and day of. My room was not clean to begin with, the floor was sticky, the counter in the bathroom was dirty, and there were stained sheets on my bed. Staff was not helpful at resolving any issues and were terrible to deal with. Overall worst hotel experience I have ever had.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Comfy bed
April, 2-night business trip
Verified Expedia guest review