Pacific Palms Resort

Photo gallery for Pacific Palms Resort

Primary image
Outdoor pool, a heated pool
Balcony
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Pacific Palms Resort

Pacific Palms Resort

4.0 star property
4-star resort in La Puente with 2 restaurants and golf course

8.0/10 Very good

1,075 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is S$329
Price available on 26/05/2022
Map
1 Industry Hills Pkwy, La Puente, CA, 91744
Main amenities
  • 292 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Spa tub
  • Room service
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Puente Hills Mall - 4 min drive
  • Hsi Lai Temple - 9 min drive
  • California State Polytechnic University, Pomona - 13 min drive
  • Morgan Park - 13 min drive
  • Azusa Pacific University - 26 min drive
  • Santa Fe Dam Recreation Area - 27 min drive
  • Presbyterian Intercommunity Hospital - 18 min drive
  • Fullerton Golf Course - 18 min drive
  • Whittier College - 22 min drive
  • Irwindale Event Center - 22 min drive
  • Biola College - 27 min drive

Getting around

  • Fullerton, CA (FUL-Fullerton Municipal) - 22 min drive
  • Long Beach Municipal Airport (LGB) - 32 min drive
  • John Wayne Airport (SNA) - 36 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 40 min drive
  • Los Angeles Intl. (LAX) - 58 min drive
  • Walnut Industry Station - 10 min drive
  • Baldwin Park Station - 13 min drive
  • Azusa Downtown Station - 14 min drive
  • Airport shuttle (surcharge)

About this property

Pacific Palms Resort

A great choice for a stay in La Puente, Pacific Palms Resort features an airport shuttle and a golf course. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis. There's an outdoor pool and a bar/lounge, and rooms at this upscale resort offer balconies and LED TVs. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 292 units
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite valet parking (USD 14 per night)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6 AM–11 AM on weekdays and 7 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Golfing

Working away

  • Business center
  • Meeting rooms
  • Conference space (45000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • 36 holes of golf
  • Golf driving range on site
  • An outdoor pool
  • Heated pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • Chinese (Mandarin)
  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium cable/satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 50 per night

Optional extras

  • Breakfast costs between USD 10 and USD 21.95 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Microwaves are available for USD 35 per night
  • Refrigerators are available for an additional charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 35.0 per day

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 40 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs USD 14 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Overall score and ratings

8.0

Very good

8.3/10

Cleanliness

8.3/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They only clean your room once a week. Had to ask for toilet paper and towels everyday. Pool area not very clean and lounge chairs torn and in disrepair! No bell person to help with luggage. For the cost it was pretty crappy!
Shaaron C, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One night to visit area friends
Fantastic resort. The check-in staff was wonderful. We have stayed here before and we love being back!
Gregory, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great views, good hotel
It was comfortable, nothing over the top inside the hotel but the views were amazing.
Nicholas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent experience
Amy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Blessed experience for our Family
My family stayed at this beautiful resort for our mother's memorial service. The staff and the atmosphere helped us to relax for a stressful event. Thank you to hospitality & great customer service of the late evening staff who helped checked us in at 2:45 in the morning.
Amy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

john, 4-night trip
Verified Hotels.com guest review

6/10 Good

Underwhelmed
The hotel was very underwhelming for the amount of money I paid per night. I was expecting 4-5 star rooms for almost 700 for two nights,.
ESPERANZA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joanna, 2-night trip
Verified Hotels.com guest review