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All properties in La Puente, California, United States of America
1 room, 2 adults

Pacific Palms Resort

4-star4 stars
1 Industry Hills Pkwy, La Puente, CA, 91744, United States of America

Suburban resort in La Puente with golf course and spa
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Our weekend getaway was relaxing. The front desk staff was friendly and helpful. They…Apr 30, 2021
  • I was shocked at the state of the room when i arrived. For them to charge $250 a night…Apr 29, 2021

Pacific Palms Resort

from S$214
  • Deluxe Room
  • Executive Room, Mountain View, Executive Level
  • Executive Room, City View, Executive Level
  • Deluxe Room, City View
  • Deluxe Room, Mountain View

What’s around Pacific Palms Resort

Landmarks

  • Puente Hills Mall - 44 min walk
  • Babe Zaharias Golf Course - 2.4 mi / 3.8 km
  • La Puente City Hall - 2.8 mi / 4.4 km
  • La Puente City Park - 2.9 mi / 4.7 km
  • California State Polytechnic University Pomona - 8.2 mi / 13.2 km
  • South Hills Country Club - 4.5 mi / 7.2 km
  • Glendora Square - 4.7 mi / 7.6 km
  • Citrus Valley Medical Center - QV Campus - 5.1 mi / 8.3 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 37 min drive
  • Los Angeles Intl. (LAX) - 54 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 22 min drive
  • John Wayne Airport (SNA) - 36 min drive
  • Long Beach Municipal Airport (LGB) - 32 min drive
  • Baldwin Park Station - 13 min drive
  • Azusa Downtown Station - 14 min drive
  • Walnut Industry Station - 15 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 292 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite RV/bus/truck parking

  • Onsite valet parking (USD 14 per night)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golf course on site
  • Full-service spa
  • Spa treatment room(s)
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Health club
  • Spa tub
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 45000
  • Conference space size (meters) - 4181
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Microwave (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Sauna
  • Spa tub
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Pacific Palms Resort’s small print

Also known as

  • Pacific Palms
  • Resort Pacific Palms Resort La Puente
  • La Puente Pacific Palms Resort Resort
  • Resort Pacific Palms Resort
  • Pacific Palms
  • Pacific Palms Resort Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms Resort Resort La Puente
  • Pacific Palms City Of Industry
  • Pacific Palms Resort
  • Pacific Palms Resort City Of Industry
  • Palms Pacific
  • Palms Pacific Resort
  • Palms Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms La Puente

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

Deposit: USD 50 per night

Optional extras

Valet parking costs USD 14 per night

Microwaves are available for USD 35 per night

Refrigerators are available for USD 35 per night

Rollaway beds are available for USD 35.0 per day

Breakfast costs between USD 10 and USD 21.95 per person (approximately)

Pets are allowed for an extra charge of USD 40 per pet, per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pacific Palms Resort

  • Does Pacific Palms Resort offer free cancellation for a full refund?
    Yes, Pacific Palms Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Pacific Palms Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Pacific Palms Resort?
    Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Is there a pool at Pacific Palms Resort?
    Yes, there's an outdoor pool.
  • Are pets allowed at Pacific Palms Resort?
    Yes, pets are welcome. There's a charge of USD 40 per pet, per night.
  • What are the check-in and check-out times at Pacific Palms Resort?
    You can check in from 4:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Pacific Palms Resort?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Taco del Rio (13-min walk), Outback Steakhouse (2.2 mi), and Krispy Kreme (2.2 mi).
  • Is airport shuttle service offered by Pacific Palms Resort?
    Yes, an airport shuttle is available.
  • What is there to do at Pacific Palms Resort and nearby?
    Tee off at the onsite golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. Pacific Palms Resort also has an outdoor pool and a sauna, as well as a health club.

Recent reviews

Very good 8.2 From 1,441 reviews

Very good 8.0
Was extremely happy with our room view, also that we had control over our ac unit. Otherwise the room in my opinion needs to be updated, it’s seems a little old. What really bummed us out was that our bed didn’t have a fitted sheet, we can literally see the mattress, and that we didn’t have an actual comforter. It was made up of about 3 sheets and a blanket all layered up.
Carissa, us1 night trip
Good 6.0
Uncomfortable Getaway
I have at Pacific Palms under better conditions. Had to order wash clothes, water out of pipe smell like rust. Room have been better maintained in the past visits.
Tyrone, us2 night family trip
Fair 4.0
Didn't get what i paid for
View was amazing room was very nice but on both nights we kept having the securty go to our room all because the people next to our room had a baby there which i do not understand why they would place me where there was a baby. I paid so much money for my 1st date with my new lady, but this place made my experience and what was supposed to be a good time terrible & embarrassing.
Diego, us2 night trip
Good 6.0
Alright
Okay, room was a little small, bathroom was really small. There was no microwave or fridge which was very disappointing. No room service either. Probably wont be staying here again.
Miriam, us2 night trip
Exceptional 10.0
Best place to say!
The view was amazing! Clean room, excellent customer service. Overall my stay was excellent.
Sabrina, us1 night family trip
Very good 8.0
Relaxing hidden location
We went for an overnight getaway to relax. Ot is a beautiful location tucked in the hills and the lobby is very beautiful. The room itself was clean, nothing to extravagant but the views were gorgeous. Red restaurant was such a nice place to sit outdoors and eat and also had beautiful views. The food was good. I am sure that before Covid this place was so much more lively and i would love to return once its back to normal, lots of stuff was closed and empty but we had a relaxing time regardless.
Mary, us1 night trip
Poor 2.0
Unhappy
We ended up checking out. They could not accommodate Valentine's dinner or fire pit reservations. Very unhappy.
us1 night trip
Poor 2.0
Horrible place
I brought my girl to Palm Springs resort for valentines. I had booked a kind deluxe bed on the 12th of February and when I showed up I had received a twin deluxe not only that good thing my girl brought Clorox wipes the whole entire room was soooo dirty we had to clean it up the pillows smelled horrible plus it was very noisy I wanted to take my wife out to a romantic and quiet place turns out she didn’t like it an me either we are never coming back to this resort again
Carlos, us2 night trip
Good 6.0
Was downgraded from one king to two double beds mind you it’s Valentine’s and I came with my husband.sleeping on the double sucked we ended up in separate beds
Randy, us1 night trip
Poor 2.0
If you want a ice cold shower
No hot water for the shower. Sink had a broken water fixture. I have been coming here for years and I think it's time to find a new place to stay. They really need to remodel.
Igor, us1 night business trip

Pacific Palms Resort