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All properties in Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

Sheraton Santiago Hotel and Convention Center - Santiago

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • WiFi (surcharge)
  • Dry cleaning/laundry service
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742, Chile

Luxury hotel with outdoor pool, connected to the convention center, near Costanera Center
  • Free WiFi in lobby
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • WiFi (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Pool
Great pool
Location
Great location
Value
Value for money could be better

Sheraton Santiago Hotel and Convention Center - Santiago

More Info: 6823 2342

  • Classic Room, 1 King Bed, City View
  • Classic Room, 2 Twin Beds, City View
  • Classic Room, 1 King Bed, Pool View
  • Classic Room, 2 Twin Beds, Pool View
  • Superior Room, 1 King Bed, City View
  • Superior Room, 2 Twin Beds, City View
  • Superior Room, 1 King Bed, Pool View
  • Superior Room, 2 Twin Beds, Pool View
  • Club Room, 1 King Bed, Business Lounge Access, City View
  • Club Room, Business Lounge Access, View
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Club Suite, 1 Bedroom, Business Lounge Access

What’s around Sheraton Santiago Hotel and Convention Center - Santiago

Landmarks

  • Costanera Center - 23 min walk
  • Clinica Santa Maria - 19 min walk
  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Municipal Market of Providencia - 12 min walk
  • Santiago Cable Car: Oasis Station - 13 min walk
  • Sernatur - 13 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 17 min drive
  • Santiago Central Station - 8 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Offsite

  • Area shuttle within 50 km *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Children's pool
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 7575
  • Conference space size (meters) - 704
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Visual fire alarm
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.

El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.

El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sheraton Santiago Hotel and Convention Center - Santiago’s small print

Also known as

  • Hotel Sheraton Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel Santiago
  • Santiago Sheraton
  • Santiago Sheraton Hotel
  • Sheraton Hotel Santiago
  • Sheraton Santiago
  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel
  • Sheraton Santiago Hotel and Convention Center Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Christmas Eve (24 December) Gala Dinner per adult: CLP 56222335000
  • Christmas Eve (24 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 56222335000
  • New Year's Eve (31 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: CLP 56222335000
  • Valentine's Day (14 February) Gala Dinner per child: CLP 56222335000 (from 18 to 18 years old)

Optional extras

Self parking costs CLP 15000 per day

Rollaway beds are available for CLP 30000.0 per stay

Buffet breakfast is offered for an extra charge of CLP 11000 for adults and CLP 11000 for children (approximately)

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

Wired Internet access is available in guestrooms for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Santiago Hotel and Convention Center - Santiago

  • Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?
    Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Sheraton Santiago Hotel and Convention Center currently open?
    This property is closed from 30 March 2020 to 31 August 2020 (dates subject to change).
  • Is parking offered at Sheraton Santiago Hotel and Convention Center?
    Yes. Self parking costs CLP 15000 per day.
  • Is there a pool at Sheraton Santiago Hotel and Convention Center?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Sheraton Santiago Hotel and Convention Center?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?
    You can check in from 3:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?
    Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.

Recent reviews

Fabulous 8.6 From 103 reviews

Exceptional 10.0
I loved everything My room overlooked the pool The deck around the pool needs maintenance but it’s a nice place to be and we enjoyed the food there plus the roomy cabanas
Barbara, us3 night trip
Exceptional 10.0
Santiago at end of great cruise
Couldn’t ask for a better ending to a South America cruise. The hotel facilities were great! Our black out shades were in bad shape but still worked otherwise the hotel was in great shape, breakfast buffet was wonderful. The staff in every area was fantastic!!
Dennis, us2 night trip
Exceptional 10.0
Beautiful facility with great outdoor. Buffet breakfast was super and plentiful
Heide, us1 night trip with friends
Exceptional 10.0
Leafy quiet park setting to explore Santiago
We used Santiago as a headquarters to explore Chile after a cruise. Wineries, beaches and history are all within a scenic 90 minute drive. The Sheraton Hotel & Conference Center is in a leafy neighborhood backing on an urban park with a gondola and just across the river from shopping and entertainment. The staff was wonderfully accommodating to assure we could enjoy the city without encountering protests.
Barry, gb2 night trip
Very good 8.0
Very Good but just short of Great
Staff were super helpful but the hotel needed more space. Bc of a concurrent event, there was no space to sit out by the poolside for us regular guests. Overall the room was very comfortable; there was no tub, just a shower which could have been slightly bigger for an upper-class hotel. The restaurant food was very good as well and the wifi was consistently available. Concierge and front desk were always helpful.
Junor Rene, us2 night trip
Exceptional 10.0
Great hotel. Very comfortable, friendly staff. El Cid Restaurant was a wonderful experience. I highly recommend this Hotel if you are planning to visit Santiago. J Oliva
us2 night trip
Exceptional 10.0
Santiago Solo
Great service, wonderful food
us1 night trip
Very good 8.0
A fun and relaxing stay!
It was a fine stay for my wife and I, however it must be stressed that arrangement for transportation from the airport must be made with the hotel to prevent trouble with thieves in cabs who seem to be uncontrolled in any effective manner.
David, us3 night romance trip
Fair 4.0
Bad Day ?? Not usual Sheraton standards
No soap. No do not disturb sign. Gift shop said had to go upstairs to change my money to buy stuff. Told buffet was open 6. Went said open at 7.30 and still not open or did open couldn’t find decaf coffee after all 6 stafff looked in sane draw. . Great looking property. Staff nice. Fancy restaraunt outstanding. .
Rick, ca1 night romance trip
Exceptional 10.0
Excellent in every way, not much near the hotel
Really comfortable, nice pool, several excellent restaurants, and the view from the 21st floor bar is definitely worth seeing. Rooms are spacious, internet works well, staff is friendly and helpful. There is not much within walking distance of the hotel though.
ca2 night romance trip

Sheraton Santiago Hotel and Convention Center - Santiago

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