My family (me, my wife and our 6-year old daughter) stayed 4 nights at the Sheraton Grand Rio and we cannot say enough wonderful things about the hotel. Yes, the location and the property itself are fantastic, but their REAL strength is their SERVICE and CUSTOMER CARE. Wow!!! Everyone working there, I mean EVERYONE, is always ready to assist the guests and ALWAYS with a friendly smile and attitude. Incredible! I give them an 11 out of 10!