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The Westin Ottawa

4-star hotel with 1 indoor pools, connected to the convention center, near Shaw Centre

  • Free WiFi in lobby
From
S$179

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11 Colonel By Dr, Ottawa, K1N 9H4, ON, Canada
8.8.Fabulous.
  • I love the westin for it's location. Shopping at the Rideau Center or Byward market was…

    Nov 20, 2021

  • Very nice room with a lovely view of downtown. Some of the furniture was a bit banged up…

    Oct 30, 2021

See all 1,104 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 492 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Downtown Ottawa
  • Shaw Centre - 1 min walk
  • University of Ottawa - 7 min walk
  • Byward Market Square - 7 min walk
  • Parliament Hill - 9 min walk
  • Canadian Museum of History - 24 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Traditional Room, 1 King Bed, Non Smoking
  • Traditional Room, 2 Double Beds, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking, City View
  • Premium Room, 2 Double Beds, Non Smoking, City View
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 2 Double Beds, Non Smoking, View

What’s around

Landmarks

  • In Downtown Ottawa
  • Shaw Centre - 1 min walk
  • University of Ottawa - 7 min walk
  • Byward Market Square - 7 min walk
  • Parliament Hill - 9 min walk
  • Canadian Museum of History - 24 min walk
  • Canadian War Museum - 29 min walk
  • Rideau Canal - 35 min walk
  • Carleton University - 3 mi / 4.8 km
  • Casino du Lac Leamy - 3 mi / 4.9 km
  • Algonquin College - 8.4 mi / 13.5 km

Getting around

  • Ottawa International Airport (YOW) - 16 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa Station - 5 min drive
  • Ottawa Fallowfield Station - 17 min drive
map
See on map
11 Colonel By Dr, Ottawa, K1N 9H4, ON, Canada

At a glance

Hotel size

  • This hotel has 492 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • 2 per room (up to 70 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Covered onsite valet parking (CAD 48 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking within 0.1 mi (CAD 30 per day)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Spa services on site
  • Racquetball/squash on site

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 473612
  • Conference space size (meters) - 44000

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1984
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • French

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Daly's Restaurant - This restaurant serves breakfast only.

The Shore Club - This restaurant serves dinner only. Open select days.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable depositPay at property

  • Deposit: CAD 200.00 per stay

Optional extras

  • WiFi is available in guestrooms for CAD 10.95 per day (rates may vary)
  • Wired Internet access is available in guestrooms for CAD 14.95 per 24-hour period (rates may vary)
  • Breakfast costs between CAD 5 and CAD 25 for adults, and CAD 5 and CAD 25 for children (approximately)
  • Late check-out can be arranged for an extra charge of CAD 50 (subject to availability)

PetsPay at property

  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Covered valet parking costs CAD 48 per day with in/out privileges
  • Parking is available offsite and costs CAD 30 per day (0.1 mi away; open 24 hours)
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 6:30 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Ottawa Westin
  • Westin Hotel Ottawa
  • Westin Ottawa
  • The Westin Ottawa Hotel Ottawa
  • Westin Ottawa Hotel
  • The Westin Ottawa Hotel
  • The Westin Ottawa Ottawa
  • The Westin Ottawa Hotel Ottawa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Westin Ottawa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs CAD 48 per day. Electric vehicle charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Yes, dogs stay free, with a limit of 2 per room and maximum weight of 70 lbs per pet. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - anytime. Check-out time is noon. Late check-out is available for a charge of CAD 50 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Metropolitain Brasserie (3-min walk), Zoé's Lounge (3-min walk), and The Black Tomato (4-min walk).
  • No, this hotel doesn't have a casino, but Casino du Lac Leamy (6-min drive) and Rideau Carleton Raceway (20-min drive) are both nearby.
  • Onsite recreation at The Westin Ottawa includes racquetball/squash. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and spa services.
8.8.Fabulous.
  • 6.0.Good

    Hockey hotel

    First and foremost, great location and wonderful staff. That said, odd for a five star hotel (?) to be full of hockey team kids-families. Again, all good people. However, if someone is looking for a true five star in downtown Ottawa, I’d strongly suggest the Chateau Laurier (3 min walk from the Westin-overlooking Parliament Hill). I’ve stayed in both of theses hotels many time. CL also has the best shopping in Ottawa.

    Peter, 1 night trip, Oct 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice stay

    Location is great and is attached to the mall. Service is friendly and hotel is very clean.

    Jane, 2 night business trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay, location is amazing. Only thing is that the paid indoor parking was a bit much.

    1 night trip, Oct 11, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Demeaning

    Would only accept debit card once we wanted to leave. Charged our card an extra guarantee fee. Could not use charges to our room. Checked the room before we left for any damages. Bottom line made us feel like low grade citizens. Traveled all over the world and never got such a demeaning treatment. So do not recommend this hotel to anyone.

    Attila, 4 night trip, Oct 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Staycation at Westin

    I went solo for relaxation and recharging. The hotel is conveniently located downtown and I walked by Rideau canal and managed to check out the mall. Overall it was a nice stay.

    RVG, 1 night trip, Sep 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall stay was good, but Floor 22 is too noisy. Will not stay on this floor.

    Charles, 2 night family trip, Sep 10, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Choose another hotel!

    The furniture is stained and dirty looking! We were charged for parking although we didn’t have a vehicle! The windows in the “Parliament View” rooms are filthy! Hard to take pics! Complained about something found and was ignored until I cc’d Marriott head office, now just being brushed off and made to feel like a liar! Will NEVER return!

    1 night business trip, Sep 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Mostly good

    It's a very busy but well managed hotel. Valet is efficient. Everything was excellent except for the pool management. No reservation need during covid-19, they say there is a limit, but I have counted 13 people at a very small pool. Good elevator.

    Boxiao, 1 night family trip, Sep 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Labor Day Weekend

    When we are in Ottawa, we always stay at the Westin. We stay there because of the location and it feels like a really luxurious getaway for our family. We stayed Labor Day Weekend 2021 and I'm guessing we got one of the last rooms available. We were on the 13th floor. (1304) I have to say that our mattress was not very comfortable, and we had difficulty sleeping. However, we have not had that problem in our last 2 visits at the same hotel. Other than that, we love going to the Westin .

    paul, 2 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall very pleasing ..

    Wayne, 2 night family trip, Aug 30, 2021

    Verified Hotels.com guest review

See all 1,104 reviews