The Westin St. Francis San Francisco on Union Square - San Francisco

Convenient location. Clean rooms. Good wifi

The shower handle came off and the cleaner just put it back w/o fixing it. On Another day the shower was stuck and could not be turned off. There is no shower facilities at the gym. And the check in time is at 4pm and check out is 11am.

Location is excellent, service staff is helpful and kind.

Hotels great but the service was crap. first of all when I checked in this lady asked me if I wanted to upgrade and then my room that I wanted was available which was deluxe with the city view. Then said that the upgrade would be $40, I declined. When I got to the room the room was not through my dad I ordered and the view was of the alley. Went back down and explained to a different chick in person that an alley is not a street. She looked up the room info and saw that I was not given the correct room and in fact I was given a basic one. I can't believe the grand hotel like this what do such a shady thing to make me pay extra for the room that I reserved and paid for already. Went out that night and came back room was fine and It was comfortable just a little small than I thought it would be maybe I should have counted the square footage. I came back late that night so I was going to sleep in but long behold that 9:00 air knock thought it was maybe it would have been the next door maybe they ordered room service but no. It was the cleaning crew. I was on the 9th floor and the cleaning crew was already opening my door at 9:30 a.m. to clean a room that hasn't been checked out yet! That right there ruined the whole trip I needed my sleep I rarely get to sleep in. When I went to go downstairs to check out I told him that I had a bad experience the front desk person apologized and check me out then offered me a coupon for a free drink from their coffee area. Wow, never again.

Nice SF location