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ZiOne Luxury Hotel Cartagena

Photo gallery for ZiOne Luxury Hotel Cartagena

Outdoor pool
Outdoor pool
Outdoor pool
Superior Room, Patio | Terrace/patio
Superior Room, Patio | Terrace/patio

Overview of ZiOne Luxury Hotel Cartagena

ZiOne Luxury Hotel Cartagena

3.5-star property
3.5-star hotel in Cartagena with outdoor pool and restaurant

7.8/10 Good

313 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001

Room options

About this area

What's nearby

  • In Bocagrande
  • Bocagrande Beach - 1 min drive
  • Ayala Center - 14 min drive
  • Clock Tower - 17 min drive
  • Blanca Beach - 96 min drive

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Arepas Pues - 2 min walk
  • Pizzas Piccolo Cartagena - 3 min walk
  • Vai Piano - 4 min walk
  • Carbon de Palo - 4 min walk
  • La Dulceria - 5 min walk

About this property

ZiOne Luxury Hotel Cartagena

A great choice for a stay in Cartagena, ZiOne Luxury Hotel Cartagena features an airport shuttle and a rooftop terrace. You can splash around at the outdoor pool, grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli and a terrace are other highlights. The helpful staff and location get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 51 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 100
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Closed-captioned TV

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 51-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is an administrative fee of COP 9500 per night

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID – 900904020-2

Property registration number RNT 60221

Also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
Yes, ZiOne Luxury Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at ZiOne Luxury Hotel Cartagena?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at ZiOne Luxury Hotel Cartagena on 30 January 2023 start from S$98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at ZiOne Luxury Hotel Cartagena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at ZiOne Luxury Hotel Cartagena?
Yes, there's an outdoor pool.
Are pets allowed at ZiOne Luxury Hotel Cartagena?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at ZiOne Luxury Hotel Cartagena?
Yes, there's free self parking.
Is an airport shuttle service offered by ZiOne Luxury Hotel Cartagena?
Yes, an airport shuttle is available.
What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at ZiOne Luxury Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
What is there to do at ZiOne Luxury Hotel Cartagena and nearby?
ZiOne Luxury Hotel Cartagena has an outdoor pool and a garden.
Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
Yes, there's an on-site restaurant. Nearby restaurants include Pizzas Piccolo Cartagena (3-min walk), Vai Piano (4-min walk) and Carbon de Palo (4-min walk).
What's the area around ZiOne Luxury Hotel Cartagena like?
ZiOne Luxury Hotel Cartagena is located near Bocagrande Beach in Bocagrande, a short 6-minute walk from Castillo Grande Beach and 11 minutes' walk from El Laguito Beach. Travellers love the hotel's prime location.

Reviews

7.8

Good

8.7/10

Cleanliness

8.0/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

8/10 Very good

No hot water
It was okay. The check-in was slow. No hot water. Breakfast was average
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thank the staff for helping me out and for and taking care of me
Bernard, 7-night trip
Verified Expedia guest review

6/10 Good

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Best hotel
My 5th time in Cartagena and this is the best hotel so far.
4-night trip
Verified Hotels.com guest review

6/10 Good

David, 3-night trip
Verified Hotels.com guest review

8/10 Very good

They need a little be more about customer services at the restaurant. Front desk excellent.
EMILSEN, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location in central Bocagrande and kind Staff with overall good English. Parking a bit difficult but better than around most hotels. Pool nice though quite small no fitness center but great value for the price.
Daniel James, 12-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean. Cheerful
Scott, 2-night trip
Verified Hotels.com guest review