All properties in Hangzhou, Zhejiang, China

Hotel Karen

Luxury hotel in Chun'an with 2 restaurants and bar/lounge

  • Free WiFi

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Pool
  • Presidential Suite, Lake View - Lake View
  • Infinity Pool
Infinity Pool. Image 1 of 71.
1 / 71Infinity Pool
No. 999, Mu Zhou Road, Hangzhou, 311700, Zhejiang, China
  • This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I…

    Jul 23, 2021

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Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 98 guestrooms
  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In Chun'an
  • Qiandao Lake - 1 min walk
  • Qiandao Lake Forest Oxygen Bar - 6.2 mi / 9.9 km
  • Qiandaohu National Forestry Park - 7.5 mi / 12.1 km
  • Xiyuan Wharf - 7.5 mi / 12.1 km
  • Shijatang Park - 7.6 mi / 12.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Suite, Lake View
  • Deluxe Twin Room, Lake View
  • Family Suite, Lake View
  • Exclusive Suite, Lake View

What’s around


  • In Chun'an
  • Qiandao Lake - 1 min walk
  • Qiandao Lake Forest Oxygen Bar - 6.2 mi / 9.9 km
  • Qiandaohu National Forestry Park - 7.5 mi / 12.1 km
  • Xiyuan Wharf - 7.5 mi / 12.1 km
  • Shijatang Park - 7.6 mi / 12.3 km
  • Weiping Ferry Terminal - 8.6 mi / 13.9 km
  • Wangutang Park - 9.2 mi / 14.9 km
  • Xin'anjiang Reservoir - 14.7 mi / 23.6 km
  • Yueping Park - 19.1 mi / 30.8 km
  • Jiangnan Park - 19.5 mi / 31.4 km
See on map
No. 999, Mu Zhou Road, Hangzhou, 311700, Zhejiang, China

At a glance

Hotel size

  • This hotel has 98 rooms


  • Check-in time 2:00 PM-2:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Barbecue grills

Things to do

  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
  • Marina on site
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 4


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library


  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Balcony or patio
  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 43-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


千岛湖餐厅 - This poolside restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

咖啡亭 - This bar overlooks the garden.

Small print

Also known as

  • Hotel Karen Hangzhou
  • Karen Hangzhou
  • Hotel Karen Hotel
  • Hotel Karen Hangzhou
  • Hotel Karen Hotel Hangzhou

Optional extras

Full breakfast is offered for an extra charge of CNY 160 per person (approximately)


Only registered guests are allowed in the guestrooms.

The seasonal pool is open from June to September.

Pool access available from 6:30 AM to 9:00 PM.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

Deposit: CNY 3000.0 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Karen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 2:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Chinese cuisine, garden views, and poolside dining. Nearby restaurants include local eating place (6.9 mi).
  • Hotel Karen has a seasonal outdoor pool and a fitness center, as well as a picnic area and a garden.
  • 10.0.Exceptional


    一不当心选了千岛湖当地最贵的酒店,hotel karen 迄今为止住过服务最贴心,最有特色的精品五星酒店,外观像个碉堡或是厂房,还有一扇像似生了锈的铁门,私密性极高,尽显低调奢华。整个酒店拥有环保理念,有自己养植的蔬菜和禽类,夏天可以上岛上采摘,临走还能带上一篮。全程管家式服务,现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料,连牙刷都是木质的,化妆包都是牛皮纸做的,每年都使用最好的植物木腊油做养护。环保理念无处不在,服务细致到位,希望明年尽快实现网红酒店的目标和无人机送餐的这块项目

    lei, 2 night family trip, Dec 30, 2018

    Verified guest review

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