2/10 Poor
2 January 2025
Do not book a room here
This was the worse experience. I arrived the first night and one person was at desk on a personal call while trying to check in guests. And it took 40 min to check in. Meanwhile, the place was nothing as advertised and disgusting like a crack house. There was an odor throughout that was just gross and everything was so dirty. When I got off the elevator to go to my room, I just couldn’t bare the thought of staying so I went back down stairs to check out and ask for a refund. I never went into the room. I told them I felt unsafe and the manager who was standing nearby became nasty with me and said if I didn’t like it to get out and before checking me out that they need to send security up to the room to check the room making statements that I was a drug addict. I have never been so disgusted. I am not a drug addict. In fact, I was even wearing my professional work shirt as I had been working all day. On top of all this, I found out the hotel charged me for the two days I had booked and never checked me out. I tried to get help from hotels.com and am hoping they make this right. Nonetheless, this hotel is the worse.
Shantell
Shantell, 2-night trip
Verified Hotels.com guest review